Toufelaazt Holidays

Staff were fine. Had food poising from the hotel restaurant. Room initially put in was absolutely disgusting with flood from leaking water from toilet pipe and door handles broken and even the main door not closing properly.! Did raise this with reception staff but felt like they were disinterested. Didn’t do anything much until asked to speak to manager! One of the staff was helpful Kareema.

Nice stay overall. Just avoid the Moroccan restaurant—it wasn’t worth it, either for the food or the service. The buffet breakfast was excellent, with delicious Moroccan specialties. I especially loved making my own traditional Moroccan tea. The poolside restaurant was also good. However, I would avoid dealing with Kabira (the tall woman with red lipstick). I simply asked her about the ice cream, and unfortunately, that turned into a very unpleasant interaction. She came across as unnecessarily aggressive, which was disappointing. The pool itself was beautiful, clean, and a great place to relax

Our family of four, including two young children (3yo and 1yo), had a wonderful time at this hotel. The suite room was spacious and comfortable, and the daily cleaning staff refreshed our bedding and towels. The hotel staff throughout the resort was incredibly helpful and great with kids. Cash is easy to exchange at the hotel reception for a reasonable rate (lower than ATM or nearby exchange but convenient) The beach and ocean views were beautiful, and the weather was perfect for enjoying the outdoor pools. While the outdoor pools were unheated, the warm weather made swimming a joy. The indoor heated pool was also great for the kids, especially on overcast days or when we wanted to avoid the sun. The food options were diverse and delicious, but there was a slight issue. The restaurant closed for dinner between 5 p.m. and 7 p.m., which was not ideal for our young children who would usually be asleep by 7:30 p.m. The snacks after breakfast and lunch were mostly reheated leftovers, which wasn’t the best. To avoid these issues, we used Glovo to order food and groceries for our kids when it wasn’t available at the resort. The front desk and security staff were incredibly helpful, assisting with taxi drivers and setting up excursions where the taxi driver would wait for us.

Personnel souriant, professionnel et attachant! Bel hôtel pas très grand avec accès à la plage. Bonne nourriture. Je recommande!