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Reviews of Hôtel Albert 1er

3 out of 5
Hôtel Albert 1er
8 Rue Rivals, Toulouse, Haute-Garonne

Reviews

8.8

Excellent

Rating 10 - Excellent. 302 out of 609 reviews" "
Rating 8 - Good. 239 out of 609 reviews" "
Rating 6 - Okay. 55 out of 609 reviews" "
Rating 4 - Poor. 9 out of 609 reviews" "
Rating 2 - Terrible. 4 out of 609 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very friendly well run hotel with absolutely amazing staff - nothing was too much trouble - hotel was full of character and in a wonderful location - good continental breakfast with some delicious jam and freshly squeezed orange juice - would not stay anywhere else if we return to Toulouse
Stayed 2 nights in Apr 2024
Response from Maelys on 1 May 2024
Dear Karen,Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our hotel's unique character and found our location convenient for exploring Toulouse.Your compliments about our friendly staff and the effort they make to accommodate every guest truly warm our hearts. We are also glad you enjoyed our continental breakfast, composed of local and fresh products.We look forward to welcoming you back to your Toulouse home away from home on your next visit!

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sweet hotel with quiet room and wonderful breakfast. Great walkable location, close to restaurants, shopping, Marche Victor Hugo, metro, bus to airport, etc. Would definitely stay again.
Stayed 3 nights in Apr 2024
Response from Fernando on 15 Apr 2024
Dear Madame Glenda,Thank you very much for positive comment. We are glad you enjoyed our hotel, its breakfast and the proximity to the center of our beautiful city. We hope to see you soon!! Best Regards

8/10 Good

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay, staff very helpful, clean and felt safe. Having to return the key every time you leave is tiresome and old fashioned but other than that, great.
Stayed 3 nights in Mar 2024
Response from Maelys on 7 Apr 2024
Dear Simon, We thank you for your grade and for your comments about our staff ! About the key, we prefer keep the key at the reception o avoid loss and return of keys if you leave with.We look forward to xelcome you gain at the Alber 1er !Maëlys - Réception Albert 1er

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Maelys on 20 Feb 2024
Cher Robert,Nous vous remercions d'avoir pris le temps de nous laisser une note. Votre excellente notation nous pousse à toujours nous améliorer.Bienà vous

10/10 Excellent

mark

Stayed 3 nights in Feb 2024
Response from La réception on 23 Mar 2024
Dear Mark, Thank you very much for leaving us these 5 points. Have an excellent day!!

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Fernando on 3 Feb 2024
Bonjour Adam,Nous vous remercions pour cette fabuleuse note de 5/5! Nous vous invitons à partager avec nous pour la prochaine fois, vos coups de cœur, ce qui vous a le plus plu à l'hôtel. Votre avis compte énormément pour nous! Au plaisir de vous accueillir à nouveau très bientôt, La réception

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Hope to return. Near all local attractions. Breakfast was exquisite. Staff v friendly. Would highly recommend this establishment.
Stayed 7 nights in Dec 2023
Response from La réception on 17 Jan 2024
We are immensely grateful for your complimentary comments. Your appreciation of your stay with us, our carefully prepared breakfast and the hotel's proximity to local attractions fills us with pride. We are also delighted that our friendly staff helped to make your experience a memorable one.We look forward to welcoming you back to the Hôtel ALBERT 1ER for another unforgettable experience in the heart of Toulouse.Yours sincerelyAngèle.

8/10 Good

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel, very clean. Shame there was no coffee facilities in the room but in walking distance to the Christmas market which is what we visited for. Easy to get to from the airport, safe location, overall very good stay. Would return to the same hotel.
Stayed 1 night in Dec 2023
Response from Fernando on 10 Dec 2023
Dear Madame, Thank you for your kind words refering our Hotel. We expect to keep growing in the attention to our costumers so next time we can satisfy all your needs. We wish you a merry Christmas and a Happy New Year.Best Regards

2/10 Terrible

CHRISTOPHE

Stayed 1 night in Nov 2023
Response from L'équipe de la réception on 10 Nov 2023
Nous regrettons sincèrement que votre expérience n'ait pas été à la hauteur de vos attentes. Votre avis est essentiel pour nous et nous serions reconnaissants si vous pouviez partager avec nous plus de détails sur les aspects de notre service qui nécessitent des améliorations. Merci de nous accorder un peu de votre temps pour cette précieuse contribution. Nous espérons pouvoir vous accueillir à nouveau et de vous offrir une expérience satisfaisante

10/10 Excellent

Genevieve

Stayed 1 night in Oct 2023
Response from Serge on 9 Nov 2023
Bonjour Genevieve, Notre équipe Albert 1er vous remercie pour ces très beaux 10 points! Cela nous encourage à continuer à travailler sur chaque détail pour offrir le meilleur accueil à nos clients.Je cous souhaite une très belle journée!Serge1er de Réception, Manager

10/10 Excellent

Samia

Stayed 1 night in Oct 2023
Response from La réception on 26 Oct 2023
Cher Samia,Nous vous remercions pour cette magnifique note accordée suite à votre séjour au sein de notre hôtel.Nous serions ravis de vous revoir,La réception

8/10 Good

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
Very nice hotel in a great location. I only stayed the one night so the room was great. However, if it had been a longer stay it would have been cramped. The desk chair was slightly too large to fit fully under the desk, lending to the cramped feeling. The bathroom felt smaller than it was because I couldn't fully open the bathroom door as there was a large towel holder attached to the back of the door. Eventually it will damage the wall. I would suggest removing it and replacing with a towel holder more proportionate to the space - but not on the door or directly behind the door! The bed was super comfortable! As were the pillows - I loved them! The automatic volets were a nice touch. I actually loved my view of the Toulouse rooftops!
Stayed 1 night in Oct 2023
Response from La réception on 26 Oct 2023
Dear Customer,Thank you very much for taking the time to share your impressions of your stay at the ALBERT 1ER hotel. We are delighted that you enjoyed our ideal location, the comfort of our bedding, as well as the view of the rooftops of Toulouse.We take note of your comments regarding the layout of the room and bathroom. Your feedback is valuable and allows us to continue to improve our offer.We hope to have the opportunity to welcome you back. Don't forget that booking directly on our website guarantees you the best rates and exclusive benefits.We look forward to welcoming you back to the heart of Toulouse.Kind regardsThe reception team of the ALBERT 1ER hotel

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Karen on 8 Oct 2023
We thank you for leaving us these 5 points. Have an excellent day.Reception

10/10 Excellent

Huynh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a cozy and eco friendly hotel. Service is excellent.
Stayed 2 nights in Sep 2023
Response from Karen on 8 Oct 2023
Thank you very much for your comment.We are very glad that you have highlighted our Eco Friendly part, thank you very much!It is small details that make the difference.We hope to see you another time. Have good day.The reception

8/10 Good

Jean-Pierre

Stayed 2 nights in Sep 2023
Response from La réception on 4 Oct 2023
Cher Jean-Pierre,Votre note de 8/10 a fait plaisir à toute l'équipe. Nous sommes heureux d'apprendre que les efforts de notre équipe pour que votre séjour se déroule bien ont porté leur fruit !En espérant vous accueillir de nouveau au sein de notre établissement

8/10 Good

Adrian

Perfect location to explore Toulouse. The rooms are small.
Stayed 3 nights in Sep 2023
Response from Marine on 30 Sept 2023
Dear Adrian, Thank you very much for your feedback. We are happy that you take advantages of our location in the old center of Toulouse.During your stay you were in a classic room , we advise you to book a comfort room for your next stay in Touloouse. This room is of a superior category and will meet your expectations regarding the size of the room.We hope to see you again soon,The Reception

10/10 Excellent

Jodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing, clean,comfortable and convenient. The staff were very kind and helpful. On our checkout today we were not able to order an UberXL, the reception helped us order a large cab but we were not sure if it would fit all our luggage, she helped us talk to the taxi company , the taxi driver and also workout a plan b. She answered all my questions with patience and understanding. Would highly recommend this hotel.
Stayed 1 night in Sep 2023
Response from La réception on 16 Sept 2023
Dear Jodie, We thank you for your excellent feedback. We are delighted to hear that we have met your expectations and that you enjoyed your stay with us !We look forward to welcoming you for your next stay in Toulouse

8/10 Good

Catherine

Stayed 1 night in Sep 2023
Response from Karen on 26 Sept 2023
Bonjour Catherine, Notre équipe Albert 1er vous remercie pour ces 8 points! Cela nous encourage à continuer à travailler sur chaque détail pour offrir le meilleur accueil à nos clients.Bonne journée!

10/10 Excellent

carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente opcion
El hotel esta muy bien ubicado, las piezas son comodas, el personal muy servicial y todo muy bien
Stayed 1 night in Sep 2023
Response from La réception on 16 Sept 2023
Querida Carolina: Gracias por compartir sus impresiones sobre su estancia. ¡Estamos encantados de escuchar que su estancia ha ido bien!Esperamos darle la bienvenida de nuevo al Albert 1er

8/10 Good

Kévin

Stayed 2 nights in Aug 2023
Response from Karen on 26 Sept 2023
Bonjour Kevin, Thank you very much for the note.We hope welcome you another time.

8/10 Good

Hans

Stayed 2 nights in Aug 2023
Response from Karen on 26 Sept 2023
Bonjour Hans, We are glad to know that your stay was enjoyable. Thanks for letting us know.Excellent day!

6/10 Okay

Sylvie

Stayed 1 night in Aug 2023
Response from Karen on 26 Sept 2023
Bonjour Sylvie, Thank you very much for sharing your experience with us.This information is very useful for us to know the aspects that we can improve and those that we must maintain.Have a nice day.

8/10 Good

mongino

Stayed 1 night in Aug 2023
Response from Karen on 26 Sept 2023
Bonjour M. Mongino, On behalf of the entire Albert 1er team, we thank you for the note you have left us.Good day!

8/10 Good

John

Stayed 1 night in Aug 2023
Response from Karen on 26 Sept 2023
Thank you very much for taking the time to leave us this good note John.We hope to welcome you again.Have a good day!

6/10 Okay

SONIA

Stayed 1 night in Jul 2023
Response from Jecely on 1 Aug 2023
Bonjour Madame, Pourriez-vous nous faire un retour plus poussé et nous dire ce qui vous a plu et déplu dans notre établissement afin que nous puissions mettre en place toutes les mesures nécessaires pour améliorer votre expérience ?Nous vous remercions de prendre votre temps et nous espérons vous revoir très bientôt, Nous vous souhaitons une très belle journée,L’équipe de réception

6/10 Okay

Jay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Key insert did not work properly for lights.
Stayed 1 night in Jul 2023
Response from La réception on 2 Aug 2023
Dear Jay,Thank you for your feedback. We are sorry for this tecnical issue about the electricity key of your room. If you meet a problem of this type, we try to solve it in the best delay possible. Please, feel free to ask our reception team whenever you want, because we are available h24/24 for anything. We hope that aside this problem, you appreciated your stay. The reception team

8/10 Good

BARREIRA

Stayed 1 night in Jul 2023
Response from Karen on 29 Jul 2023
Bonjour Monsieur BARREIRA, Merci beaucoup d'avoir pris votre temps et de nous avoir donné votre note. Nous espérons que votre séjour à Toulouse a été agréable à l'Hôtel Albert 1er.Bonne journée, La réception

10/10 Excellent

Stéphane

Stayed 2 nights in Jul 2023
Response from Jecely on 28 Jul 2023
Bonjour Stéphane,Nous vous remercions pour cette fabuleuse note de 10/10!Nous vous invitons à partager avec nous pour la prochaine fois, vos coups de cœur, ce qui vous a le plus plu à l'hôtel...Votre avis compte énormément pour nous!Au plaisir de vous accueillir à nouveau très bientôt,

10/10 Excellent

Lluraldi

Stayed 2 nights in Jul 2023
Response from La réception on 22 Jul 2023
Bonjour Lluraldi,Nous vous remercions pour cette merveilleuse note de 10/10!Nous espérons vous revoir très vite à l'Hôtel Albert 1er.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
particularly enjoyed my first two-night stay in a room (302) in the older building. Lovely view. Great breakfast. Fabulous location. Lovely staff for the most part.
Stayed 1 night in Jul 2023
Response from La réception on 19 Jul 2023
Dear Robin, Thank you for feedback. We are really glad to read that you are satisfied with all the services we have offered you. It would be a pleasure for us to welcome you again. The reception team

10/10 Excellent

Mylène

Stayed 3 nights in Jul 2023
Response from La réception on 22 Jul 2023
Bonjour Mylène,Merci pour cette belle note!Au plaisir de vous recevoir à nouveau très bientôt,

10/10 Excellent

Jill

Stayed 1 night in Jul 2023
Response from Colin on 15 Jul 2023
Thank you for leaving us a note Jill, we are glad you had an excellent stay with us.

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from L'équipe de la réception on 12 Jul 2023
Bonjour Pauline, Nous vous remercions d’avoir répondu au questionnaire de satisfaction post-stay ! Ce fut un honneur pour nous de vous recevoir au sein de l’Albert 1er. Nous espérons vous revoir très bientôt, Nous vous souhaitons une très belle journée,Serge et MaëlysL'équipe de la réception

10/10 Excellent

Thais

Stayed 1 night in Jun 2023
Response from Jecely on 9 Jul 2023
Bonjour Thais,Merci pour ce beau 10/10.Nous sommes ravis d'apprendre que vous ayez passé un bon séjour au sein de l'Hôtel Albert 1er.La prochaine fois n'hésitez pas à nous faire un retour détaillé de votre séjour… Nous voulons tout savoir! À bientôt.

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Jecely on 29 Jun 2023
Hello Kathleen,Thank you for your 5/5 feedback !Next time don't hesitate to tell us about your stay, the things you enjoyed etc... We want to know everything!!It would be our pleasure to welcome you once more.

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location. Comfortable room and bed. Pleasant continental breakfast. Unfortunately, the room was not ready at check-in time.
Stayed 3 nights in Jun 2023
Response from Jecely on 29 Jun 2023
Dear Gregory,Thank you for your comment.We are glad you fully enjoyed the hotel's location, the room and the breakfast.We are sorry for this inconvenience during your check-in. We strive every day to satisfy all our customers and do our best to meet your expectations.Kind regards,

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay. Exceedingly helpful staff at reception.
Stayed 2 nights in Jun 2023
Response from Jecely on 25 Jun 2023
Hello Callum,Thank you for your feedback.We are glad to know you enjoyed your stay with us and that our staff's help and care was appreciated. We work with passion and go above and beyond to satisfy our guests.We look forward to welcoming you again very soon !

6/10 Okay

Meredith

Stayed 1 night in Jun 2023
Response from La réception on 12 Jul 2023
Bonjour Madame, Pourriez-vous nous faire un retour plus poussé et nous dire ce qui vous a plu et déplu dans notre établissement afin que nous puissions mettre en place toutes les mesures nécessaires pour améliorer cette note ?Nous vous remercions et nous espérons vous revoir très bientôt, Nous vous souhaitons une très belle journée,L’équipe de réception

10/10 Excellent

Ronald

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Hotel Albert 1er on 7 Jun 2023
Bonjour, Merci pour votre retour positif ! Au plaisir de vous revoir et de vous satisfaire à l'avenir.A bientôt

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent in every respect. Delicious breakfast.
Stayed 1 night in May 2023
Response from Hotel Albert 1er on 5 Jun 2023
Good morning !Thank you for your message, we are happy to read that you enjoyed your stay in our hotel.I'm looking forward to seeing you again !Naelle

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
A lovely, updated property. Excellent staff and delicious breakfast buffet.
Stayed 7 nights in May 2023
Response from Jecely on 4 Jun 2023
Hello Robert,Thank you for choosing Hôtel Albert 1er and for sharing your impressions of your stay. We are delighted to see that the day-to-day efforts of our entire team and the quality of our services are rewarded by comments like yours! Hoping to welcome you again very soon.

10/10 Excellent

Dinah

Liked: Cleanliness, staff & service, property conditions & facilities
I only stayed for a brief overnight prior to flying out but the hotel was very comfortable, modern and clean. Great and friendly service.
Stayed 1 night in May 2023
Response from Hotel Albert 1er on 28 May 2023
Bonjour Dinah, On behalf of our team, thank you very much for your comment. We are glad to read that you had a good stay, even if it was only one night. That assures us that you will probably come back for more nights. :) Have a good day.Karen

10/10 Excellent

JOSE LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Hotel Albert 1er on 27 May 2023
Merci beaucoup pour votre avis! Nous sommes ravi d'apprendre que vous avez apprécié votre séjour à l'hôtel Albert 1er. Bonne journée et à la prochaine fois.Bien à vous, Karen

10/10 Excellent

Aanon

Stayed 1 night in May 2023
Response from Jecely on 26 May 2023
Bonjour, Merci pour cette merveilleuse note! Cependant nous aurions aimé savoir ce qui vous a plu, marqué, quels ont été vos coups de cœur, qu'avez vous le plus apprécié à l'Hôtel Albert 1er... Votre avis est important ! Nous espérons vous recevoir à nouveau très bientôt !

10/10 Excellent

Olivia

Stayed 2 nights in May 2023
Response from La réception on 15 May 2023
Bonjour Olivia,Nous vous remercions pour cette jolie note ! À très bientôt !

8/10 Good

Gay

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to everything, very friendly helpful staff, clean rooms, good breakfast, powerful shower. A few minor issues - our safe didn't work and the air con didn’t seem to either.
Stayed 2 nights in May 2023
Response from Hotel Albert 1er on 9 May 2023
Hello, Thank you for taking the time to write a comment!We are happy to read that you enjoyed our staff, our location and our breakfast. Regarding the small malfunctions, please do not hesitate to tell us if something is not working, we always do our best to fix it!We wish you a good day.The reception.

10/10 Excellent

Marianna, Allen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel with friendly accommodating staff. Close to the Capitole Center where there are plenty of cafes and shops. Room was very spacious according to my experience with European hotels. The elevator was a welcome relief!
Stayed 1 night in May 2023
Response from Hotel Albert 1er on 9 May 2023
Dear Marianna, Thank you for your comment. It is always a pleasure to read positive feedback from our guests. We are glad that you enjoyed your stay and that the hotel met your expectations. We hope to welcome you again. The reception.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in great location with friendly staff.
Stayed 1 night in May 2023
Response from Hotel Albert 1er on 8 May 2023
Thank you for your comment.It is a pleasure for us to know that you have enjoyed your stay at the hotel Albert 1er.Have a beautiful day, The Reception

6/10 Okay

Khadidiatou

Stayed 1 night in Mar 2023
Response from Jecely on 1 May 2023
Bonjour Khadidiatou,Nous vous remercions de nous avoir laissé une note. Cependant nous aurions aimé connaitre le déroulement de votre séjour ; avez vous apprécié votre séjour parmi nous? Que pensez vous de notre belle ville rose? Nous voulons tout savoir ! Nous vous attendons pour votre prochain séjour à Toulouse pour transformer ce 6/10 en 10/10 !JecelyLa réception.

10/10 Excellent

DAMIEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, great location. Very Clean.
Stayed 1 night in Feb 2023
Response from Jecely on 19 Feb 2023
Hello Damien,Thank you for your feedback, it is very much appreciated. Looking forward to welcoming you again!