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Reviews of Mama Shelter Toulouse

4 out of 5
Mama Shelter Toulouse
54-56 Boulevard Lazare Carnot, Toulouse, Haute-Garonne

Reviews

9.2

Wonderful

Rating 10 - Excellent. 265 out of 373 reviews" "
Rating 8 - Good. 72 out of 373 reviews" "
Rating 6 - Okay. 26 out of 373 reviews" "
Rating 4 - Poor. 7 out of 373 reviews" "
Rating 2 - Terrible. 3 out of 373 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. I always use it when I am in Toulouse.
Stayed 8 nights in Oct 2023
Response from Marina Chef de réception on 14 Nov 2023
Hello Gregory,thank you for your reply, Mama Loves You !

10/10 Excellent

Mary, Halifax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A funky decor, this hotel has a great location and a fantastic breakfast. The bed and pillows were very comfortable. We enjoyed that it was handy the major metro intersection in an area with good restaurants and we could easily get to the activities we wanted. We were unhappy that we couldn’t lower the temperature in the room with out opening the windows on nights when others were celebrating rugby wins or late night music. Be forewarned that there is very little clothing storage provided.
Stayed 2 nights in Oct 2023

10/10 Excellent

heather

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location everything is very walkable. Room and price were great. Room was suitable for one person.
Stayed 1 night in Oct 2023

10/10 Excellent

kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Fun atmosphere, double room great for just 1 person. large shower & bathroom, helpful staff
Stayed 1 night in Oct 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2023

10/10 Excellent

Bianca

Stayed 2 nights in Sep 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location!
Cool place to stay. Lovely breakfast spread and cool rooftop bar. We stayed in the XL room which I recommend. Staff was lovely and very helpful. Ask for a quiet room. I think the lower rooms may be a bit noisy as it's on a main street close to clubs.
Stayed 2 nights in Sep 2023

8/10 Good

Sinead

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, great location, food and drinks a bit pricey though. Overall, great place to stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Del

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Marina, chef de réception on 24 Sept 2023
Hello Del :)merci pour votre retour suite à votre séjour !Mama a hâte de vous revoir

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Marina, chef de réception on 24 Sept 2023
Hello Pablo,Mama gang vous remercie pour votre soutien,nous avons hâte de vous revoir

10/10 Excellent

Ofelia, CULVER CITY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Marina, chef de réception on 24 Sept 2023
Hello Ofelia :)merci beaucoup pour cette note! au plaisir de vous accueillir prochainement, Mama Loves Ofelia !

10/10 Excellent

Philip, Hillsboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unusual, funky, and fun hotel. The staff were all super friendly and helpful, the rooms were sufficiently big (although somewhat weird!), and you couldn't ask for a better location if you're exploring the historic center of town. I'd happily stay again.
Stayed 2 nights in Sep 2023
Response from Marina, Front Office Manager on 12 Sept 2023
Hello Philip !Thank you to took the time to express your great satisfaction. Mama thanks you for your support!We sincerely hope welcoming you back soon.Mama Loves You !

10/10 Excellent

Niamh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023
Response from Kaïna KEBIR Front Office Supervisor on 13 Sept 2023
Hello Niamh, Merci pour votre super note.Mama loves you so much !

10/10 Excellent

Daniel

Stayed 2 nights in Jul 2023
Response from Kaïna KEBIR Front Office Supervisor on 13 Sept 2023
Hello Daniel, Merci beaucoup pour votre super note. Mama you !

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Mama Shelters are always clean, a lot of fun, and have super friendly staff. The Tououse team were great!
Stayed 3 nights in Jul 2023
Response from Kaïna KEBIR Front Office Supervisor on 25 Jul 2023
Hello Nathan, Thank you for your reply. 3 We were delighted to welcome you.Mama Loves You !

6/10 Okay

Charles

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service
Funky
Stayed 1 night in Jun 2023

10/10 Excellent

mindaugas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Rita

Stayed 1 night in May 2023

10/10 Excellent

Ibrahim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 2 nights in Apr 2023

6/10 Okay

Adrian

Stayed 2 nights in Apr 2023

10/10 Excellent

pui shan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2023

10/10 Excellent

Marjeannette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was amazing. Good service, good breakfast and better ambiance.
Stayed 2 nights in Feb 2023

6/10 Okay

sebastien

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
charged a different price than the one book
globally unhappy. the booking was done at 149 euros and the hotel charged me without any reason 170 euros, sounds they allocated me to a larger room that i did not ask for. when i complain they said that Hotel. com charges fees, which is wrong. the person at the reception was not eager to help at all. here are no quiet place to work inside the hotel, the only space being hte restaurant full of loud music. the quality price is not tehre and you could find far better hotel for 170 and charging another price than the one agreed is not acceptable. first time i experienced that in my long use of Hotel ./ com.
Stayed 1 night in Dec 2022
Response from Marina, Front Office Manager on 28 Dec 2022
Hello Sebastien,thank you to took your time to express your experience about your stay at the Mama Shelter Toulouse. I'm really sorry to read that you meet some incovenience with the prices. The confirmation of your booking that we received was of 170 with flexible rate. Could you please send me your confirmation to check what's happened? If is was the mistake by hotel.com you need to contact them, otherwise we will refund you of the difference.I stay at your total disposal for any further information you will remind.

10/10 Excellent

Bastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Marina, chef de réception on 11 Dec 2022
Hello Bastien, je vous remercie pour ce 10/10 et de votre soutien ! nous avons hâte de vous revoir! Mama Loves You !

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mama Shelter was fun and conveniently located. Room was large and nice and staff was very friendly and helpful. Perfect stay!
Stayed 3 nights in Nov 2022
Response from Marina, front office manager on 1 Dec 2022
Hello Stephanie, Thank you for your reply, we sincerely hope that you spent a good stay in Mama Shelter Toulouse ! It's a pleasure to read that you liked our staff and rooms. We hope to welcome you soon again !

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the hotel were very friendly and helpful, particularly with local recommendations and bookings. The rooms were a good balance between funky decor and quality, with a comfy bed!
Stayed 2 nights in Oct 2022
Response from Marina, Front Office Manager on 1 Dec 2022
Dear Anthony, thank you for your reply, it's a pleasure to read that you loved your staff and rooms. Hope to see you soon again ! Mama Loves Anthony !

10/10 Excellent

Sue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel. Loved every minute of my stay here!
Response from Marina, Front Office Manager on 11 Nov 2022
Hello Sue ! Thank you to took the time to express your great satisfaction. Mama gang thanks you for your support :DWe sincerely hope welcoming you back soon.Mama Loves You !

10/10 Excellent

Manjit

Stayed 2 nights in Oct 2022
Response from Marina, chef de réception on 1 Dec 2022
Hello Manjit,Milles merci pour ce 10/10 :D ! La tram Mama vous remercie infiniment pour votre support. Nous avons hâte de vous revoir.

10/10 Excellent

Shannon

Stayed 1 night in Sep 2022

8/10 Good

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel
good hotel with consistent service/style/quality over the group [stayed in Paris / London both similar expereince]. Was happy to see the effort of sustainability in the room but the bar still using plastic straws conflicts with that attempt.
Stayed 2 nights in Sep 2022

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Stefen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hip and reasonably-priced hotel in the center of Toulouse
Stayed 1 night in Aug 2022

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has a lot of character -- who doesn't want Darth Vader hanging over their head while sleeping? (You need to have a sense of humor to stay at Mama Shelter!) The rooms are very minimalist and eco-friendly, so don't expect lots of frills. Delightful rooftop bar to enjoy a lively happy hour scene. Staff were very helpful and happy to assist. Within 5 minutes walking distance to the Capitole, as well as trendy Place St. Georges. I enjoyed my stay!
Stayed 1 night in Jul 2022
Response from Marina, front office manager on 11 Aug 2022
Hello Elizabeth ! We much appreciate your reply ! thank you verry much for your support :D ! We sincerely hope to see you soon at Mama Shelter <3 Mama LOVES YOU !

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impeccable service!
Immensely enjoyed my stay here. Really comfortable bed and very quiet room. The location was very central too. I was particularly impressed by the service. Everything was so seamless. I usually find one part of a hotel’s service to be weaker than the others, but here all the staff from the front desk to the restaurant to the housekeeping worked so well together! I’m hoping to come back soon!
Stayed 4 nights in Jun 2022
Response from Kaïna on 27 Jul 2022
Hello, Thank you very much for your feedback and I will take care to well advise the staff. Your feedback pushes us to give the best of ourselves every day to welcome you in the best conditions. See you soon! Mama Loves you !

6/10 Okay

Steve, New York

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Whimsical decor. Fun vibe. Young demographic. Quirky. Would be nicer if room had a coffee maker, kleenex tissues, shampoo, backup roll of toilet paper.
Stayed 1 night in Jun 2022
Response from Kaïna on 27 Jul 2022
Hello Steve, Thanks for your feedback. I'm glad you enjoyed the decor and atmosphere of the Mama Shelter in Toulouse. Please note that we have XXL Mama and XXL Mama terrace rooms which are equipped with welcome trays. In an ecological approach, the Mama offers all in one products in 100% organic solid form. We have at the disposal at the reception box of tissues do not hesitate to come to ask us during your next stay. See you soon. Mama Loves You!

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top for Toulouse
Wonderful. Amazing service from all the staff from check-in to check-out. Great design, fantastic bed & bathroom, great breakfast. We loved the restaurant and bar and the great DJ. Will definitely stay again, as Toulouse is beautiful and well worth a visit.
Stayed 2 nights in Mar 2022
Response from Marina on 9 Apr 2022
Thank a lot for your comments folowing your stay at Mama Shelter Toulouse ! It was a real pleasure to welcome you ! enjoy to see again next time ! Mama Loves Lloyd :D

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Marina on 9 Apr 2022
Merci pour votre retour ! Au plaisir de vous revoir !

10/10 Excellent

Julie Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
The team were attentive and accommodating and did their best to meet all the needs I had for my stay. They made my day in Toulouse excellent.
Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mama Toulouse.
My wife and I had a wonderful stay at Mama Shelter Toulouse. The staff was very friendly and welcoming. The location is great and the atmosphere has a great vibe. Will definitely look to stay at another Mama Shelter on our next trip.
Stayed 2 nights in Sep 2021
Response from Maxime, Room Division Manager on 26 Oct 2021
Hello, Thank you very much for your sweet comment about your stay in our Mama Shelter Toulouse :). I'am glad to read that you enjoyed your stay with us. We hope to see you back soon in the Pink City ! Kind regards

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great decor, well located
Great service and friendly staff (on the front desk and the rooftop bar), with a very cool decor throughout. We booked the 'small' room, and underestimated just how small it is. Would happily stay at the Mama Shelter in Toulouse again, but wouldn't recommend the 'small' room.
Stayed 1 night in Sep 2021
Response from Maxime, Room Division Manager on 26 Oct 2021
Hello Jonathan, Thanks a lot for your kind feedback about your stay at the Mama Shelter Toulouse :D ! Mama Loves You, See you soon at Mama

8/10 Good

marc

Stayed 1 night in Sep 2021
Response from Maxime, Responsable Hébergement on 26 Oct 2021
Hello Marc, Merci pour ce retour ;D ! A très bientôt au Mama

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trendy hotel
Nice and comfortable hotel, very trendy with a good restaurant. Location was good too. Only downside is that rooms can be quite small.
Stayed 4 nights in Aug 2021
Response from Maxime, Room Division Manager on 26 Oct 2021
Hello, Thank you for your kind feedback about your stay at the Mama Shelter Toulouse ! We hope to see you back soon in the Pink City, Mama Loves You !

10/10 Excellent

segolenne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Lovely hotel, very central. Has everything you need. Great rooftop that was unfortunately not open to the public on the day we were there.
Stayed 1 night in Jul 2021
Response from Maxime, Room Division Manager on 26 Oct 2021
Hello, Thank you very much for your sweet comment about your stay at the Mama Shelter Toulouse :D ! See you soon in the Pink City,

6/10 Okay

Marie-Luise

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Disappointing
Over all a disappoint stay. Nothing special about this hotel besides a fancy decoration. Really unfriendly staff. I do not recommend this place.
Stayed 1 night in May 2021

10/10 Excellent

ANTOINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super!
Accueil parfait! Merci!
Stayed 1 night in Feb 2021
Response from Maxime - Chef de Réception on 11 Mar 2021
Hello Antoine, Wahooo ! Merci pour cette superbe note :) A très bientôt dans la ville rose

10/10 Excellent

V, London

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Great hotel - a sham the rooftop was closed during our visit.
Stayed 1 night in Sep 2020
Response from Maxime - Front Office Manager on 9 Nov 2020
Hello, Thank you very much for your good mark about our Mama :D ! As our RoofTop is not covered we are open only during the summer subject to weather conditions. We hope to see you next summer on the Roof ;). Mama Loves You ! Maxime - Front Office Manager

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nous avons passés excellent et agréable séjour avec une équipe très sympathique,un grand merci à Tristan pour ses bons conseils, sa disponibilité et sa sympathie. Je recommande +++
Stayed 3 nights in Oct 2020
Response from Maxime, Chef de Réception on 20 Oct 2020
Hello Elisa, Merci pour ce très beau commentaire :D. Je suis ravi de lire que vous avez passé un agréable séjour au Mama. Je m'empresse de partager vos mots doux avec nos équipes et plus particulièrement avec Tristan. Mama Loves Elisa, A très bientôt

10/10 Excellent

Nabil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff Several languages spoken Sunday brunch Is awesome Book it !
Stayed 1 night in Feb 2020
Response from Maxime - Front Office Manager on 16 Mar 2021
Hello Nabil, Wahooo ! What a great feedback about your Mama experience :D ! We hope to see you back soon in the Pink City ;) Kind regards

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super Cool hotel!
The hotel is super cool, very modern vibe, great for a date night, we had dinner at the hotel and loved the live DJ! The bed is so comfortable and the furnishings are very cool!
Stayed 2 nights in Aug 2020
Response from Maxime, Chef de Réception on 16 Mar 2021
Hello Joanne, Thank's a lot for your kind feedback about our Mama Shelter in Toulouse :D ! We are glad to read that you enjoyed our DJ live. We hope to see you back soon in the Pink city ;)