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Reviews of ibis budget Tours Centre Gare

2 out of 5
ibis budget Tours Centre Gare
27, Rue Edouard Vaillant, Tours, FRA

Reviews

7.8

Good

Rating 10 - Excellent. 151 out of 574 reviews" "
Rating 8 - Good. 280 out of 574 reviews" "
Rating 6 - Okay. 87 out of 574 reviews" "
Rating 4 - Poor. 38 out of 574 reviews" "
Rating 2 - Terrible. 18 out of 574 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Janys

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
This property has great breakfasts, hot water and strong wifi.
Stayed 3 nights in May 2024

10/10 Excellent

Keith, Rostrenen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price very good. Covered parking for the motorcycles was a bonus.
Stayed 1 night in May 2024

2/10 Terrible

Hayden

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning, despite it being advertised. Walked in on me in the shower. No refrigerator.
Stayed 28 nights in Mar 2024

2/10 Terrible

Hayden

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It advertised air conditioning (climatisation) there was NONE. Also, the wifi has a block on it that makes it virtually impossible to access most sites without a VPN. The staff were polite, but barged into our room SEVERAL times without knocking, even when there was a sign on the door. They only stopped doing so once they walked in on me in the shower.
Stayed 9 nights in Apr 2024

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay as always
Great stay - have stayed here a couple of times now as it works for us driving to Spain as an overnight stop. The hotel is basic but clean and the staff are always very helpful and friendly. Good to have onsite secure parking that is cheaper than the nearby car parks (but vehicle has to be less than 1.8m high. Lots of good restaurants and bars nearby. Will definitely stay here again.
Stayed 1 night in Dec 2023

8/10 Good

Amandine

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay budget hotel
Very basic room, no extras, as expected, but functional and comfortable. Quite close to train station, which was why we chose it. We had the breakfast the first morning, and didn't find it worth the price. Second stay there the internet was not working the whole 2 days we were there. Staff was nice.
Stayed 2 nights in Oct 2023

8/10 Good

Steve

Liked: Staff & service
Stayed 1 night in Oct 2023

4/10 Poor

Anthony

Liked: Cleanliness
Disliked: Staff & service
Reception was poor: we were told parking was available but on arrival told our car, a saloon, was too big. Told free parking was available, but used a metre in the end. Very basic services - even for budget, but at €70 per night - disappointing.
Stayed 1 night in Oct 2023

8/10 Good

GWENAEL

Travelled with partner
Liked: Cleanliness, staff & service
Location is good, staff is efficient and polite.
Stayed 1 night in Sep 2023
Response from Ibis Budget Tours Centre Gare Team on 8 Oct 2023
Dear guest,Thank you for sharing your thoughts on your stay at our hotel. Thank you for the rating.We look forward to welcoming you during your next stay.Best Regards,

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
Stayed 2 nights in Sep 2023
Response from L’équipe Ibis Budget Tours Centre Gare on 8 Oct 2023
Dear guest,Thank you for sharing your thoughts on your stay at our hotel. Thank you for the rating.We look forward to welcoming you during your next stay.Best Regards,

4/10 Poor

Nancy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property is more like a two star hostel. If that is what you're looking for then it's good, otherwise will not meet your epectations
Stayed 3 nights in Aug 2023

8/10 Good

Ian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good stay
Staff were lovely and very helpful especially Sophie on reception. The bathroom needed a bit of TLC but the room was comfortable. Breakfast was good and the hotel is in a great location.
Stayed 1 night in Aug 2023

8/10 Good

Victoria

Travelled with family
Liked: Staff & service, room comfort
For a budget hotel it was good, staff helpful, room comfortable and air con holding up despite not being brilliant and being 38 in the day time. The breakfast was ok, just about good value. Overall recommend as a pit stop.
Stayed 1 night in Aug 2023

8/10 Good

M

Travelled with family
Liked: Cleanliness, staff & service
The family room was good. The bathroom was large, with shower and a bath, but the shower curtain wasn't adequate and we discovered the bathroom floor to be very wet. The car park is secure, but is a real hassle to drive into, and on the top of the exit ramp scratched the under side of my car which was not good. It made an awful noise and I thought the car was ruined, but it's a deep scratch - really this needs a warning sign. We stayed one night and the room was good. It is a pleasant 10 minute walk to the busy centre of the city.
Stayed 1 night in Aug 2023
Response from Ibis Budget Tours Centre Gare Team on 30 Sept 2023
Dear guest,Thank you for sharing your impressions of your stay at our hotel, we take note of them and appreciate the rating assigned to our services.We look forward to welcoming you during your next stay.Best Regards,

8/10 Good

martin

Stayed 1 night in Aug 2023
Response from L’équipe Ibis Budget Tours Centre Gare on 30 Sept 2023
Bonsoir Monsieur,Nous vous remercions d'avoir tenu à partager votre expérience sur votre séjour au sein de notre hôtel.Nous serons ravis de vous accueillir de nouveau dans notre établissement.

8/10 Good

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very busy, it took 20 minutes to check the people ahead of me in
Stayed 1 night in Aug 2023
Response from Ibis Budget Tours Centre Gare Team on 30 Sept 2023
Dear guest,Thank you for sharing your thoughts on your stay at our hotel. Thank you for the rating.We look forward to welcoming you during your next stay.Best Regards,

8/10 Good

Elsemargien

Travelled with family
Liked: Staff & service
Stayed 2 nights in Jul 2023
Response from L’équipe Ibis Budget Tours Centre Gare on 30 Sept 2023
Bonsoir Madame, Monsieur,Nous vous remercions d'avoir tenu à partager votre expérience sur votre séjour au sein de notre hôtel.Nous serons ravis de vous accueillir de nouveau dans notre établissement.

4/10 Poor

MARK

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dated. Tired. Poor area.
Dated. Tired. Poor area.
Stayed 1 night in Jul 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place as a base.
Amazing hotel. Budget in nature but exceptionally friendly staff always willing to help. The breakfast is ok but a little over-priced. I also used the brasserie in the Ibis hotel opposite for one evening for an excellent cheap meal, and also recommend Le Vietnam opposite the station for excellent food!
Gare de Tours
Église historique
À vendre en Marché
Pompe à eau
Stayed 6 nights in Jun 2023
Response from L’équipe Ibis Budget Tours Centre Gare on 18 Jun 2023
Dear Darren,We take very seriously the comments of our guests and thank you for the one you posted. It is with great pleasure that we would like to welcome you during your next stays.Best Regards,Ibis Budget Tours Centre Gare Team.

10/10 Excellent

Serge

Stayed 2 nights in Jun 2023
Response from Ibis Budget on 18 Jun 2023
Madame, Monsieur,Tout le personnel d'Ibis Budget Budget Tours Centre Gare vous remercie pour cet agréable commentaire et cette bonne note !L’équipe Ibis Budget Tours Centre Gare

6/10 Okay

Pavel

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from L'équipe Ibis Budget Tours Centre Gare. on 18 Jun 2023
Bonjour Madame/Monsieur,Merci de partager vos impressions sur votre séjour dans notre hôtel. Nous vous remercions également pour la note attribuée. À très bientôt et bel été à vous !L'équipe Ibis Budget Tours Centre Gare.

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a budget stay. 3 min walk to station/tram stop.comfy clean room and an adequate continental breakfast every day - trains to Paris in just over an hour plus just 20 mins to beautiful Amboise.
Stayed 4 nights in Apr 2023
Response from Ibis Budget Tours Centre Gare Team on 29 Apr 2023
Dear guest,Thank you for sharing your thoughts on your stay at our hotel. Thank you for the rating.We look forward to welcoming you during your next stay.Best Regards,

8/10 Good

Andres

Stayed 1 night in Dec 2022
Response from L’équipe Ibis Budget Tours Centre Gare on 23 Dec 2022
Bonsoir Monsieur,Nous vous remercions d'avoir tenu à partager votre expérience sur votre séjour au sein de notre hôtel.Nous serons ravis de vous accueillir de nouveau dans notre établissement.

8/10 Good

MICHAEL

Liked: Staff & service, room comfort
Good location Hotel a bit tired. Shower unsafe for older people
Stayed 2 nights in Sep 2022
Response from Ibis Budget Tours Centre Gare Team on 27 Sept 2022
Dear guest,Thank you for sharing your impressions of your stay at our hotel, we take note of them and appreciate the rating assigned to our services.We look forward to welcoming you during your next stay.Best Regards,

8/10 Good

José, Mexico City

Liked: Staff & service, amenities, property conditions & facilities
This property is right next to the train station which makes it very convenient.
Stayed 1 night in Sep 2022
Response from Ibis Budget Tours Centre Gare Team on 15 Sept 2022
Dear guest,Thank you for sharing your thoughts on your stay at our hotel. Thank you for the rating.We look forward to welcoming you during your next stay.Best Regards,

10/10 Excellent

John

Stayed 1 night in Aug 2022
Response from L’équipe Ibis Budget Tours Centre Gare on 15 Sept 2022
Dear guest,Thank you for sharing your thoughts on your stay at our hotel.We look forward to welcoming you during your next stay.Best Regards,

10/10 Excellent

Yuri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Ibis Budget Tours Centre Gare Team on 27 Jul 2022
Dear, Thank you for taking the time to answer the survey about your stay at our hotel. It is with great pleasure that we would like to welcome you during your next stays. Best Regards,

2/10 Terrible

Dominique

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a complete disappointment !!
We had issues since the check-in when the receptionist got confused with their booking system and cancelled part of my prepaid booking. Unfortunately, the cleaning was the worst! I noticed the room wasn’t being cleaned properly (or at all) as I could see the dirt from the previous day untouched! They clearly didn’t clean the floor since we could feel the dirt when walking barefoot. The reception, again, couldn’t do anything until the next morning and I couldn’t leave it the way it was as it would start to be unsafe for my children. I had to pick up a broom and dust bin at the reception and clean it myself that night. It is outrageous that I’d find myself cleaning a room I paid for in the middle of my family vacation. Reception mentioned they left a note for the cleaning crew to give extra attention to my room and the very next day the towels weren’t changed, and the floor wasn’t cleaned. Other than the beds, the rest was the same as the day before. I made a complaint about the cleaning (again) and the excuse was that they were short on staff and had to hire a new company that wasn’t doing a good job. I had no reply to my complaints from no one, not even an apology from the manager by the time I checked out. The room was on the train mainline side, and we could clearly hear all the trains that passed by. It even startled my children a few times. Up to this moment, I´m waiting for reply from IBIS HOTEL about the complaints that I made directly at the recepcion
Stayed 5 nights in Apr 2022
Response from Sophie on 5 May 2022
Good evening, Madam, Sir, First of all, I would like to apologise on behalf of all our staff. Indeed, as we were short of staff, we had to call in an outside company as a matter of urgency, but unfortunately the services were not up to the standard of our usual services and you have paid the price. It is true that you have accumulated a lot of problems, which usually rarely happen, but a bad combination of circumstances has meant that they have all fallen on you, and we are really sorry and embarrassed. Concerning the lighting, a technician cannot always be present on the premises. You should know that even to change a light bulb, the law requires us to be authorised to do so. Our receptionists are therefore not allowed to change a simple light bulb. As for the noise of the train, all our rooms are indeed equipped with double glazing which insulates well. Unfortunately, I think that any hotel being located so close to a train station cannot escape a few train horns from time to time. Once again, please accept our apologies for a less than relaxing stay, and we hope to have the pleasure of welcoming you again, this time under much better circumstances. We wish you a pleasant evening, Sophie Executive Manager

8/10 Good

Dianne

Stayed 2 nights in Mar 2022

8/10 Good

Ewan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022

10/10 Excellent

Grace

Stayed 1 night in Sep 2021

10/10 Excellent

Tsang Sey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This hotel is located next to Tours railway station. The neighbourhood is very modern and clean. I felt very safe outside. All the interesting places of Tours are in walking distance ( tourist office, cathedral, Vieux Tours, the Loire river, ...). The receptionist was very friendly and helpful. The room was very modern and clean, equipped with A/C and a large flat-screen TV. Overall: good value for money.
Stayed 1 night in May 2021
Response from La réception on 8 Jun 2021
Good evening Sir, thank you for taking the time to evaluate your stay in our establishment. We are delighted to see that our welcome met your expectations, We look forward to seeing you again soon at the Ibis Budget Tours Center Gare Reception

8/10 Good

Georges

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2021
Response from La réception on 15 Apr 2021
Bonjour Georges, Nous vous remercions d'avoir pris le temps de laisser une évaluation concernant votre séjour au sein de notre établissement. L'ensemble du personnel de l'hôtel Ibis Budget Tours Centre Gare est heureux de constater que l'ensemble des prestations proposées au sein de notre établissement vous ait convenu. Nous espérons vous recevoir à nouveau au sein de notre établissement, L'équipe de l'hôtel Ibis Budget Tours Centre Gare

8/10 Good

Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and convenient
Great location for the train station, very friendly and efficent staff, very easy check in and express check out, clean and perfect for a short stay
Stayed 2 nights in Sep 2020

10/10 Excellent

Lukong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little comfortable room. Great for family of four.
Stay was short but very interesting. We loved our room and kids were so excited whenever it was bed time.
Stayed 2 nights in Dec 2019
Response from Sophie on 26 Dec 2019
Dear Lukong, Thank you for taking the time to leave a review on our hotel. We are delighted that you had a pleasant time with us and that the services were up to your expectations. See you soon for a new visit to our establishment, we wish you a very happy holiday season. Best regards, The Ibis Budget Tours Center Gare team

6/10 Okay

Jack, Chicago

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I had difficulty getting on the property as the gate was locked and I wasn’t provided a password in my reservation. I tried using the booking confirmation but that didn’t work. I had to wait for another customer to get through the gate and only then was I able to check in. This was a 10 minute wait. Otherwise the stay was fine.
Stayed 1 night in Oct 2019
Response from Réception on 16 Dec 2019
Dear Jack, Thank you for taking the time to rate our hotel. For security reasons, we only provide entry codes upon arrival. Our reception is open 24 hours a day, but we can go upstairs if necessary, in which case we close the doors for security too. We are sorry that you had to wait, but we prefer to close the doors when the reception is alone. Thank you for your understanding. We hope to see you soon in our establishment. The entire Ibis Budget Tours Center Gare team

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Martin W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand spot
Nice little spot for a stop over. Easy to access and leave the City for onward journeys. Car parking was safe and secure underground, be sure to ask for access code at reception.
Stayed 1 night in Sep 2019

8/10 Good

angela

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

4/10 Poor

jules

Travelled with family
Liked: Cleanliness, staff & service
Room far too hot as could not open the window more than 20 cm. The air conditioning did not work. The shower was loose and the tray filled up far too quickly for the water to empty. Although the reception staff was friendly could not find anyone to ask for help when needed. They were obviously rushed off their feet looking after guests.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Very friendly staff, especially Alexander. Good secure underground car park. Clean rooms, comfy bed what more could you ask. The only thing is the slightly iffy air con very hit and miss glad I had my own fan.
Stayed 1 night in Aug 2019

2/10 Terrible

Bahkteyar

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Vanda, Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at reception was extremely helpful. The room is small but comfortable and very clean. Although facing the railway tracks you could never hear the trains because of amazing soundproofing. Lots of hot water for showers. Great breakfast.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel states that it is smoke free but it allows guests to smoke on every floor if they open the door to the outside stairs and when the wind blows in all the smoke comes in. Then the rooms are saturated with smoke residue, the pillows, the dooners, and even the bedheads and curtains. The towels are grey and not white because they have not been bleached. The bathroom the shower water is running like it comes from a tap in one big lot, they mouldy and there is not drainage on the floor only in the shower area. The water flows into the corners from the shower once stepped out. We had to use the towels to drain the water off the floor. One staff member was dishonest about the fact that the rooms are saturated with smoke. More than one pet is allowed in rooms. I experienced the crying and barking of more than two dogs whilst trying to get some sleep. We had to buy our own room deodorant and bleach to clean the room and the bathroom because we were forced to stay since they were not refunding our money. Expedia should not pay the hotels unless they are certain that they are doing the right thing and after the customers have been to the hotel and they happy they can pay them at the end of the stay and not in advance.
Stayed 16 nights in Jan 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Comfortable and convenient to the train station. We were just there for a quick overnight stay.
Stayed 1 night in Nov 2018

8/10 Good

edwin, vancouver, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to train station, restauants and grocery store
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to station
Nice hotel. Close to the central station. We stayed 4 nights and it was comfortable. Only downside is no kettle or fridge in room, but not a deal breaker
Stayed 4 nights in Aug 2018