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Reviews of B&B Hotel Trapani Crystal

4 out of 5
B&B Hotel Trapani Crystal
Piazza Umberto I, Trapani, TP

Reviews

8.0

Very good

Rating 10 - Excellent. 44 out of 169 reviews" "
Rating 8 - Good. 84 out of 169 reviews" "
Rating 6 - Okay. 31 out of 169 reviews" "
Rating 4 - Poor. 5 out of 169 reviews" "
Rating 2 - Terrible. 5 out of 169 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

gabriela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Best receptionist
Stayed 3 nights in Apr 2024

8/10 Good

Franco

Travelled with family
Liked: Cleanliness, staff & service
The only downfall with this hotel is the carpet is dirty , change the Capet and this hotel will be improved by one star, beside that it’s a nice hotel
Stayed 12 nights in Aug 2023

10/10 Excellent

JuanCarlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Lorena on 5 Oct 2022
Dear Juan Carlos, thank you very much for the positive feedback! It was a pleasure having you as guest and we hope to see you soon!Kindly,Lorena

10/10 Excellent

WANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from Lorena on 5 Oct 2022
Dear Mr. Wang, thank you for your positive feedback! It was a pleasure having you as guest and we hope to see you soon!Kindly, Lorena

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really friendly people, great receptionist and good hotel. I good place to stay in Trapani
Stayed 2 nights in Jul 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Some property maintenance and more modern facilities
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple and clean close to old town and train stAtion
Stayed 1 night in Sep 2018

8/10 Good

James

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2018

4/10 Poor

Teemu

Disliked: Property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

10/10 Excellent

Ricki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FHCrystal
The hotel is just on the rim of town so it makes a perfect option to find easy street parking for free. That way you can take a short walk to the port and not get caught in tiny one way streets. This modern hotel has a lift, large room and great air conditioning It also has a large bathroom with a strong shower head and a news station on tv in English. They put out a wonderful large spread of inviting pastries, fruits, eggs and juices for a full breakfast buffet. We weren’t thrilled with the town of Trapani itself, but as a quick stop on our archaeological adventure around Sicily, it was fine. There is also a really good restaurant right across the street from the hotel for a nice dinner if you are to tired after your long excursion. The room also has complete blackout curtains and double paned windows to help with a comfortable sleep.
Stayed 1 night in Apr 2018

10/10 Excellent

David, Athens, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to spend the night
Very nice breakfast, comfortable beds, convenient To excellent restaurants.
Stayed 1 night in May 2018

8/10 Good

sharzo, Vancouver, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious
Located across the street from the train station we found The Crystal a 4 star hotel a welcome surprise. The room was very spacious & the bed was comfortable w a fantastic shower. There was always plenty of free street parking to avoid paying $14E to a parking lot. They also served one of the nicest breakfasts.
Stayed 1 night in Sep 2017

8/10 Good

may, jordan

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel
Very nice hotel calm area and very close to downtown,,so convenient and staff very nice and helpful
Stayed 7 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay when in Trapani
Convenient hotel, spacious room, very good location

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for medium budget
Every thing was normal not very good and not very bad.. medium class

8/10 Good

Kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, clean hotel, helpful staff.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall was good, happy that breakfast was included. However, wifi was not great, sometimes it is good, other times cannot even connect.

10/10 Excellent

dorothy m, ohio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very freindly staff ad breakfast was wonderful!

6/10 Okay

Verified traveller

Liked: Staff & service
Surely ask for the recently refurbished rooms
Surely ask for the recently refurbished rooms (Level 2)

8/10 Good

Karen Noonan, San Diego,Ca usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The two front desk women were extremely helpful. They were professional, friendly and full of information. The breakfast included was good, the fresh squeezed orange juice was fantastic! We ordered several items and their respond time was exceptional.

10/10 Excellent

ys, trap and, Sicily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
everything fantastic
It was super. Room, location, staff, manager, breakfast room and food and service perfect.

10/10 Excellent

Jan, North West

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming and tranquil
This is a really nice hotel decorated in calm colours and pale carpeting throughout giving the hotel an atmosphere of cool sophistication. Staff were very obliging the only tiny criticism is some of the staff found it difficult to communicate in English and did not know what poached eggs were. Breakfast was good but I don't like hot drinks from drinks machines and when asked waiter for pot of tea he brought in pot of warm water which made an awful cup of tea once you put your teabag in!

10/10 Excellent

Vp, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
The hotel is right by the railway station and well placed for the centre of town. The station is not very busy and so there is no noise from it. We had a room on the top floor and had a distant sea view. The room was modern. There were only five coathangers in the wardrobe and we had no drawers for storage. The hotel is better suited for short business stays than a long vacation. There is no outdoor space to enjoy. The staff were very friendly and helpful. Overall we had a good stay and would stay here again.

8/10 Good

Pat, So. California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Parking & Modern Hotel
We enjoyed our stay. It was close enough to walk to the sights, as well as to drive to the funicular to Erice. Beds were comfortable; breakfast was nothing fancy, but varied choices. The staff was very helpful! They have very few spaces in their reserved parking, however there was free parking right on the street in front of the hotel.

6/10 Okay

Sam, US

Liked: Cleanliness
Nice hotel
Compared to other hotel experiences this one was over rated for the price. No fitness facility; small room, small beds. All else was o.k. We just spent one night and it was good for the one night before leaving town. We have another night to spend before flying to Amsterdam and we will not stay at the FH.

8/10 Good

mayhew, Manchester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and great breakfast
First time to Sicily and hotel staff were very friendly, showing us the best places to eat and things to do. Reception staff very helpful and will go out of their way to help you - for example we booked a mini-cruise last minute on-line and staff were happy to print off our confirmation email saving us hassle the next morning. Would stay again, excellent breakfast.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Clean, nice and convenient

8/10 Good

Gregor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very good to go every where, parking is not too bad to find and stay on street parking. Room is very clean and high end style which I like. Overall we enjoyed to stay.

6/10 Okay

AK

Liked: Cleanliness, property conditions & facilities
The hotel is hard to find for a tourist because the address given is a nearby piazza rather than a street address, and it's not in the piazza. The map that prints out with the reservation doesn't really help because it's not clear what the cross-streets are, and the icing on the cake is that if you drive or walk by from the other side of the building (which goes through the whole block), you miss it completely because the name of the hotel is only on one side and the other side has only the name of some design firm. Parking can be tricky because the hotel "garage" (which costs extra) is tiny (maybe 5 cars) and there may not be a nearby space on the street. The hotel is well run but the rooms are small, and no charm and no frills--you have to take your own bags to the room, and the first room we were shown was so permeated with cigarette odor that it was uninhabitable. Wi-fi in the room is so spotty it's non-existent. Clientele seems more business than pleasure, and lots of 20-ish guys hanging around near the computer in the lobby. A single woman might be uncomfortable. The good news is that the staff is courteous and professional, got us an OK room, recommended a couple of great restaurants, and ordered us pizza the night we didn't want to go out.

8/10 Good

Ana

Liked: Cleanliness, room comfort
Nice Hotel!
Positive: good localization, very nice room and good breakfast. Negative: Our air conditioning was not working and there is no parking at the hotel, you have to park in the street.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
FIne property, good location
Comfy room. , 1st rate washroom, however except for the shower head that is directly overhead, so even if you do NOT wnat to get your hair wet, you will. Quite room, with soundproof windows. Complete breakfast, in a pleasant natural light dining room. Good location as well, seemingly very safe for walking at night. Pleasant and helpful staff.

10/10 Excellent

Luigi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OTTIMO HOTEL - PERSONALE GENTILE E QUALIFICATO
Stayed 1 night in Mar 2024
Response from Daniele Lago - Hotel Manager on 12 Mar 2024
Gentilissimo LuigiGrazie per il tempo dedicatoci per recensire il nostro hotel.Nella speranza di rivederLa prestoCordiali saluti,Daniele LagoHotel Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The hotel room was very responsive, when someone walked by outside it sounded like they were inside the room. The air conditioning unit also failed to cool the room even close to the set temperature. Around the hotel there are several abandoned buildings which do not give a particularly inviting welcome. I don't understand how this can count as a 4 star hotel. Feels like there is very little difference between 3&4 stars and an absolutely huge difference between 4&5 stars. Can't call this an "affordable" hotel option, unfortunately. The staff, on the other hand, are very nice and welcoming.
Stayed 4 nights in Jul 2023
Response from Vincenzo Sofia on 5 Aug 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

10/10 Excellent

Sigona

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Posizione centrale, ottima colazione.
Stayed 1 night in Oct 2021

8/10 Good

Alessandro

Liked: Cleanliness
Stayed 4 nights in Aug 2021

6/10 Okay

Enrico, Faicchio

Travelled with family
Disliked: Amenities, property conditions & facilities
*****
Stayed 3 nights in Aug 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nulla di speciale. Struttura e servizio pessimi. Personale scortese.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Comoda la posizione centrale, il prezzo addirittura senza colazione troppo alto per il tipo di categoria, la peggiore cosa in assoluto, mai accaduta in anni di viaggi in ogni parte d'Italia e in buona parte del mondo è stato quella di arrivare alla reception e ancor prima di avere le chiavi e la stanza sentirsi dire che bisognava pagare prima, niente di peggiore per un cliente, niente di più assurdo nel contesto della gestione di un hotel.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
La gloire d’un établissement historique qui vieillit mal
Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

8/10 Good

Özgur

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Enzo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

MARIO, Torino

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arredamenti e materiali di qualita’, colazione abbondante e varia, ottima insonorizzazione e quartiere tranquillo:garage con accesso un po ‘ difficoltoso ma il servizio di valet parking e’ efficace!
Stayed 3 nights in Sep 2019