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Reviews of Hotel San Michele

3 out of 5
Hotel San Michele
Via San Michele, 16, Trapani

Reviews

9.2

Wonderful

Rating 10 - Excellent. 219 out of 312 reviews" "
Rating 8 - Good. 74 out of 312 reviews" "
Rating 6 - Okay. 9 out of 312 reviews" "
Rating 4 - Poor. 6 out of 312 reviews" "
Rating 2 - Terrible. 4 out of 312 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Naz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean
Stayed 2 nights in Apr 2024

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay im Trapani
Very nice boutique hotel feel. Nicely decorated. Excellent value for money.
Stayed 1 night in Nov 2023

8/10 Good

HECTOR, Miami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel a little complicated access.
Stayed 1 night in Sep 2023

10/10 Excellent

Lori Anne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and great location. Friendly and helpful staff. So close to city centre and port but just far enough away for a quiet stay.
Stayed 2 nights in Sep 2023

8/10 Good

Madison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, pretty building inside. Just not very accessible by car
Stayed 2 nights in Sep 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Mario Alessandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great address, you will get a lot more that would normally expect from a three star hotel!
Stayed 1 night in Aug 2023

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Tamara H

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Disappointing in lack of AC and No parking nearby.
Lovely hotel with nice appointed rooms and a large modern bathroom. What was not good is that each room cannot control their AC as it’s all controlled by front desk. When we arrived at the room is was 28C which was hot and stuffy. Although the front desk insisted the room was set to 21C the lowest temperature it ever achieved was 25-26C which was not pleasant to sleep in on the 3rd floor on a very hot August night. I talked to the front desk several times but the room never cooled down. So either they don’t want to cool the rooms properly or the AC unit is not working. So, would not stay here in heat of summer. Also, the hotel is on a street that is not accessible by car. You need to find street parking and then walk to hotel. Parking is hard to come by and not sure where public parking lots are and how far from hotel they are. The hotel should making the difficult parking situation clear on their website.
Entrance to hotel! Too small for cars must park on street and walk to hotel.
Stayed 1 night in Aug 2023
Response from San Michele Hotel on 22 Aug 2023
Dear Customer,First and foremost, we would like to express our sincere gratitude for choosing to stay at Hotel San Michele and for sharing your impressions with us. We are delighted to learn that you enjoyed our well-appointed rooms and modern facilities.Regarding the inconvenience you experienced with the air conditioning, we sincerely apologize for the discomfort you faced during your stay. We have taken note of your comments and would like to inform you that we have already taken the necessary measures to resolve this situation.Regarding the parking issue, we fully understand the challenge of finding parking in the immediate vicinity of our hotel, given its central city location. To address this concern, we have established a partnership with a secure private parking facility that operates 24 hours a day and is conveniently located nearby. We also offer a convenient and efficient car valet service throughout the day, further enhancing our guests' experience.We genuinely appreciate your feedback and place a high value on your satisfaction. We hope you will consider returning to us in the future to experience the improvements we have made and to further enhance your stay at Hotel San Michele.Best regards,Hotel San Michele

10/10 Excellent

Kieu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay in Trapani
Very beautiful room ! Walking distance from main street in Trapani city center. A lot of beaches and beach clubs 10 minutes away. Loved the place !
Stayed 2 nights in Jul 2023

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and helpful staff
Stayed 1 night in Jul 2023

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel well decorated and great atmosphere Staff were very helpful
Stayed 3 nights in Jul 2023

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El staff muy amigable, la habitacion limpia y comoda y lo mejor es la ubicacion.
Stayed 1 night in Jul 2023

10/10 Excellent

BRANDY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
very helpful staff, good location, easy to walk everywhere and great room. excellent space and a very enjoyable stay.
Stayed 4 nights in Jun 2023

10/10 Excellent

BRANDY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
great location, easy to walk to all areas, and really nice staff, and safe area.
Stayed 1 night in Jun 2023

10/10 Excellent

David, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel full of charm! Staff was very friendly and helpful. Breakfast was plentiful. Rooms very comfortable with everything we needed. I would rate this hotel. 5 however ac was broken both nights of our stay and it was a little uncomfortable.
Stayed 2 nights in Jun 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in charming Trapani! The staff was very helpful with restaurant suggestions and assisting with parking.
Stayed 2 nights in May 2023

10/10 Excellent

Stephane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The hotel was absolutely beautiful. A little tricky to find as its in an ally. The room was beautiful. Delicious breakfast served daily
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect base in Trapani
Great location for Trapani’s sites and transport links. Very modern, clean, comfortable and tastefully decorated. Helpful staff. A great stay.
Stayed 3 nights in Apr 2023

10/10 Excellent

Andrey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, close to everything, really nicely finished and great amenities. Staff very friendly.
Stayed 1 night in Nov 2022

10/10 Excellent

sally sibiski

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Reinhold

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The San Michele is in the middle of the old town. Many things to visit and restaurants are in close proximity. Parking is arranged at a garage nearby. They pick up your car. The hotel is in renovated old Italian town house. The rooms follow the old building structure and are convenient and of good size.
Stayed 2 nights in Sep 2022

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious.
Hotel was clean, rooms spacious. Check in was ok, parking was with an off site garage at a cost of 18 Euros. When booking the website said parking available, didn’t expect it to be offsite and paid.
Stayed 2 nights in Oct 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and comfortable with a very centralized location in old town. Access to the property is limited due to very narrow streets and could benefit by providing map links or instructions to access the hotel and unload baggage at check-in. Recommend valet parking since self parking in street is very limited. Otherwise very satisfied.
Stayed 2 nights in Sep 2022

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & very helpful staff. Especially Francesca
Stayed 1 night in Sep 2022

2/10 Terrible

Mary, Cape Coral

Travelled with family
Disliked: Staff & service
I was given a smaller room instead of the one that I had booked. The entrance to that room had an unsafe access the room. . The next day we received the room that I had booked. However there was no air conditioning and no Internet service. We decided because they could not give us a room that we had to go to another hotel. We did notify Expedia that we had paid for this room on April 26, 2022 for four nights. We were told that Expedia will return the money for the two nights that we could not tolerate that hotel and the two nights that we did not use. The entire reservation was rather costly. Thank you for helping us in this matter I definitely unhappy with that hotel we feel that they misrepresented what they show on Expedia
Stayed 4 nights in Aug 2022
Response from San Michele Hotel Staff on 29 Nov 2022
Dear Customer,We are very surprised about your review, as one of the strong points of the Hotel San Michele is the attention and predisposition to take care of the customers so that they can have a satisfying experience.Whenever a customer has a request or a need, our staff is always ready to fulfill it. Certainly, in your case, it was not possible to change your room due to lack of available rooms (the hotel was fully booked), but we would never assign a customer a room of a lower type than the one booked, on the contrary, sometimes we try (when possible), to upgrade it.The hotel has fully functional wifi, air conditioning in every room, 24-hour reception, daily cleaning and breakfast with excellent local food and wine products.In any case, we are very sorry and we will check promptly so as to avoid that what you wrote may never happen again.We would be delighted to welcome you back to our facility to be able to demonstrate our quality service.Sincerely,San Michele Hotel Staff

10/10 Excellent

Marielou

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2022

10/10 Excellent

Karen

Stayed 1 night in Jun 2022

10/10 Excellent

Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Helpful desk staff.
Stayed 2 nights in Jun 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent
Stayed 2 nights in May 2022

4/10 Poor

Yosra

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed in 9 hotels all around Catania and this was definitely the worse. Air-conditioning was off and I have azma and a medical condition that i can not keep hot air in the room and we discussed this with the management and they absolutely showed no interest in helping in any way possible.. we suggested bringing a fan instead they asked us to just keep the balcony door open and so we did and couldn’t sleep because of the so much noise all night and day. In addition, the staff wasn’t polite most of the time. The room smelled in the morning because of the breakfast and that’s another reason we couldn’t sleep. Lastly, breakfast until 10:30 (that’s what they claimed). My roommate came a bit before 10 to have breakfast and they told her eggs is finished (full hotel and eggs is finished) and most of the things were finished and not refilled. Above all, and because I had breakfast before my friend and came back with her for coffee they treated us rudely and said we already came for breakfast before. Not recommended at all. No value for money.
Stayed 2 nights in Apr 2022

8/10 Good

tara, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel San Michele is a very nice hotel, with nicely furnished rooms, nice breakfast, and pleasant staff, and very close to the port and in the center of the old quarter. The one warning is the parking situation. The listing at Expedia claims limited onsite parking on some pages and valet parking on other pages. The staff also assured me they had valet parking available under an arrangement with a nearby garage. None of these are true. The hotel has no parking on offer, onsite or offsite. So the hotel is lying to potential guests. You have two options: 1. Park in a nearby street in a metered space (luckily, Trapani uses fhe EasyPark app so you don't have be feeding the meters with coins). 2. Find and park yourself in a garage some blocks away. During my visit, onstreet parking was €1 per hour, up to €10 per day. Garages cost €12 to €22 per day depending on the size of the car.
Stayed 3 nights in Dec 2021

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A real find
A very fine hotel. Great bed and huge shower. There was some mixup in my booking, and hotel management worked with me to resolve it to my complete satisfaction. Hotels.com could and should have been much more helpful. Highly recomend Hotel San Michele.
Stayed 2 nights in Nov 2021

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient option. Good value for Money
This hotel is a convenient option in Trapani. It doesn’t stand out for anything in special, but it’s correct in all dimensions. It’s located closed to downtown and the rooms are comfortable, although a bit impersonal. Breakfast and service is decent. Good value for Money Overall.
Stayed 1 night in Oct 2021

10/10 Excellent

marsha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem
This hotel is a gem. Beautifully appointed rooms, lovely interiors, great service and excellent value for money. Highly recommended.
Stayed 1 night in Sep 2021

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, beautiful building. A Staff.
Stayed 2 nights in Sep 2021

10/10 Excellent

Katia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a very convenient location, close to ferry terminals and the city center. Delicious breakfast: croissants are super fresh and there’s really a lot of choice to satisfy all tastes. Staff was very kind and helpful. The girls at the reception helped us solve a problem with a transfer to San Vito Lo Capo and gave us some very useful tips for our trip to Favignana. We will come back for sure, if we visit Trapani again.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was beautiful. Very chic and modern. The room was clean and very comfortable with a beautiful window overlooking a pretty Trapani street. Very nice location near everything. Delicious breakfast. The staff was also tremendous. Everybody was very friendly and helpful. A special shout-out to Francesca who went above and beyond to make sure we had a great time and even helped us book a COVID test in another city in order for us to travel. We highly recommend this hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty out side the area but not the hotel
Stayed 1 night in Jun 2021

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value For money
Our stay was perfect. Room was very clean and breakfast was great. Totally recommend this hotel.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel, clean and near the city center. We haven’t tried the breakfast but it’s served in a nice indoor courtyard. Unfortunately, lower rooms are noisy and you can also hear people having breakfast. Note: Reception girl needs to find another job, customer service position is not for her.
Stayed 3 nights in Aug 2020