Treasure Island Hotel Guide - Hotels with Childcare in Treasure Island, Western Division

"Beach lounge chairs need to be replaced. Cushions of seating in restaurants need to be cleaned or replaced. Very stained. Overall a great place with an amazing staff."

"This was my first time staying here, and it definitely won’t be my last. The staff were incredibly helpful and always a pleasure to deal with. 🙂 The continental breakfast was amazing and absolutely worth the money. Our rooms were consistently cleaned, and the only downside was that the hotel shop was quite expensive, so it was better to buy snacks and drinks outside the resort. Overall, my experience was a 10/10."

"The staff were amazing. So welcoming and friendly that they made us feel at home."

"We loved the plams however we stayed in room 207 the shower had mould on the doors and main bedroom radio and lights were not working. Apart from this is was great. "

"Staff are amazing, however, we had quite a lot of issues with our room which was frustrating. Firstly, the door was broken. The staff had to replace the entire lock system the following day, which meant a night/day with easy access to the room. Secondly, the air conditioning was broken and the engineer was on site regularly to try and fix it. Eventually they refunded one night accommodation because the air conditioner couldn’t be fixed in one of the three bedrooms (and boy oh boy was it hot and unusable). Thirdly, the air conditioner in another bedroom overflowed and leaked water everywhere. Despite all of this, we loved the place and had a great time. Beautiful staff and a gorgeous place with great food, pools and drinks. Would go back!"

"Outdoor pool area was good"

"Excellent location, customer service and facilities. Only need is to improve quality of food in separate restaurants inside as they lack in quality and taste. But breakfast buffet is good."

"Excellent accomodating staff, very friendly. Rooms were very clean and beautiful. Would highly recommend the Sofitel Resort and Spa. "

"I have stayed at Sheraton Tokoriki three times over the years and have always loved it, which made this most recent stay particularly disappointing. In the past, the service has been a standout feature of the resort. Staff would usually know you by name within a day or two and service felt attentive and warm. Unfortunately, this visit felt completely different. Service throughout the resort was consistently slow and inattentive. For example, we waited around 1.5 hours for a simple coffee to arrive, and long waits for service in the restaurants were common. Food and drinks were not offered poolside, which is unusual for a resort of this standard. On several occasions we found ourselves standing and waiting while staff finished their own conversations before acknowledging us, and when service did come it often felt as though we were inconveniencing them. There were also issues with the food and beverage offering. Some menu items did not match their descriptions and overall the pricing felt very high relative to the quality delivered. More broadly, there seemed to be an underlying staff morale issue. The atmosphere suggested that staff were unhappy, which unfortunately translated into noticeably poor customer service. We did raise these concerns with management during our stay, however no real solutions were offered. This is a beautiful resort in an incredible location, which is why it’s so disappointing to write this review. Based on our previous stays, Sheraton Tokoriki "