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Reviews of Dunraven hotel

3 out of 5
Dunraven hotel
Dunraven street, Treorchy, Wales

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 28 reviews" "
Rating 8 - Good. 11 out of 28 reviews" "
Rating 6 - Okay. 1 out of 28 reviews" "
Rating 4 - Poor. 3 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

DONALD

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dunraven hotel, even during lockdown is a gem of a place. I look forward to my next visit
Stayed 3 nights in Nov 2020

10/10 Excellent

Gareth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay for family funeral
Staff very friendly,excellent breakfast,room was very comfortable,would stay again
Stayed 1 night in Jan 2020
Response from nick on 22 Jan 2020
Many thanks for your kind words

10/10 Excellent

Megan, United States

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the property were wonderful and very friendly. Helped with our bags, served my dog his own sausage for breakfast. Great stay!
Stayed 1 night in Dec 2019
Response from nic on 22 Jan 2020
Many thanks for your kind words

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My few days stay
I arrived very late but a phone call sorted out my entry and the service was very good
Stayed 4 nights in Dec 2019
Response from nic on 21 Dec 2019
many thanks for your kind words

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor
Shabby No interest No one available in the morning who could print an invoice No Wifi No bath as was confirmed in my booking
Stayed 1 night in Nov 2019
Response from Nic on 9 Dec 2019
I would like to apologise for you not being satisfied with you stay. With you being anonymous unfortunately I am unable to identify the particular stay but I just wish that you had brought it to my attention whilst you were here where you could have been moved to an alternative room with a bath as opposed to a shower. With regards to the wifi, the code is on the back of the key and also on the bar With regards to not being able to have an invoice, i find this strange as I am around throughout the morning cooking breakfast. Again all i can do now is apologise and will try to ensure that a similar occurrence doesn't happen again Regards Nic

8/10 Good

Alan

Liked: Cleanliness, staff & service
Great value stay
Nice sized room partway through renovations to modernise, but still lovely and clean. Very friendly and attentive staff, with a freshly cooked to order breakfast. Very reasonable cost for the night's stay. Thankyou!
Stayed 1 night in Nov 2019
Response from nick on 8 Dec 2019
many thanks

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
The hotel itself could do with a bit of an update, but our room was clean and the staff were lovely. Breakfast was nice and my partner said it was the best scrambled egg he had tasted for a long while. We went for a party and the location was just right.
Stayed 2 nights in Oct 2019
Response from nick on 8 Dec 2019
Many thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flying visit
Good value. Friendly service. Would stay again
Stayed 1 night in Sep 2019
Response from Nic on 16 Oct 2019
Thanks for your kind words

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Nic on 16 Oct 2019
Thanks for your kind words

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Staff were very homely and friendly,yes there was a problem with no hot water but went to see the manager and it was sorted before I got back to my room. Breakfast superb best I have had in a long time. Yes the bar is a little tiered but if you want 5* go and pay 5* prices I would have no problem staying at the Dunraven Hotel in the future.
Stayed 2 nights in Sep 2019
Response from Nic on 6 Sept 2019
Thank you for your kind words.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Nic W on 3 Aug 2019
Many thanks for your kind words

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room was clean, comfy and quiet. Breakfast very good. However downstairs of hotel/bar very tired looking
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
The room was clean The hot water supply is unreliable in fact did not get hot water in bathroom for 2 days had to boil the kettle for hot water to have a wash very disapointing Would not stay at that pub again
Stayed 2 nights in May 2019
Response from Nic on 23 May 2019
I'm sorry to hear of your dissatisfaction, I just wish that you would have brought it to our attention whilst you were here where the matter would have been resolved Should you wish to discuss this further, please contact me, Regards Nic

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Nic Watson on 3 May 2019
Thank you for your kind words

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One Satisfied customer
What a surprise, good welcome , shown to rooms through a fresh, nicely painted corridor and into my corridor which housed bookshelves and reading lamp and comfy chair.Room 9 very comfy,clean and quiet. On par with any where I have stayed. Thoroughly recommended.
Stayed 1 night in Apr 2019
Response from Nic on 18 Apr 2019
Alan, Just a quick note to say thank you for your kind words, it was lovely to have you stay at the Dunraven Regards

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities, property conditions & facilities
Toilet didn't work in the room, Broadband didn't extend to room, People Friendly but the Hotel needs big upgrade to cater for todays market.
Stayed 1 night in Mar 2019
Response from Nic on 1 May 2019
I would like to apologise that you weren't completely satisfied with your stay at the Dunraven, I just wish that you had brought your concerns to our attention whilst you were here as they seem to have been easily rectifiable issues, WIFI had been a problem here, but extenders were installed to cover all of the building, however the router had changed password so I think that could have been the problem and with regards to the toilet, the only issue I have come across is that the flush hasn't aligned, which with a small touch of the cistern this is working Again all I can do is apologise, as you have chosen to be anonymous however if you would like to contact me direct I can arrange for a refund to be issued Regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Nic W on 13 Aug 2018
Thank you for your kind words

8/10 Good

Linda

Liked: Staff & service, room comfort
Friendly folk in Treherbert
We traveled to Treherbert to find family. In the process we met friendly and helpful town folk who assisted Nick with running the Dunraven hotel. Treherbert is a financially depressed area with a big heart. Be sure to visit the whiskey distillery located over the 15 minute mountain ride and grab a welsh cookie for the road.
Stayed 1 night in Jul 2018
Response from Nic on 4 Aug 2018
Thank you very much for your kind words.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Ticked all the boxes Nice stay at the hotel very convenient for my stay
Stayed 2 nights in Jul 2018
Response from Nic on 4 Aug 2018
Thanks for your kind words

10/10 Excellent

Sarah, Derby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely pub and hotel
Can not rate this place enough the staff are amazing the food is lovely. The rooms are clean and spacious. Would definitely return to this friendly hotel thank you for our stay
Stayed 2 nights in Jun 2018
Response from Nic on 4 Aug 2018
Thanks for your kind words

10/10 Excellent

nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018
Response from Nic on 1 Jul 2018
Thanks Nic for the score, its much appreciated It was lovely to have you stay here and hope to see you again sometime Regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
Nice friendly place. Great price. Clean and comfortable. Good food and atmosphere. Will be returning
Response from Nic on 6 Jun 2018
Just want to say thanks for taking the time to give us a review and for your kind words It was a pleasure having you stay at the Dunraven Hotel Hope to see you soon

8/10 Good

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in the Rhondda
Great little hotel comprised of a traditional pub with clean, modern rooms. Plenty of hot water and generous supplies of tea, coffee, toiletries and bottled local water. Everything worked well except for the wifi, but that could be me. No dedicated parking but it was easy to find a space either directly outside on the road or in the shared car park opposite. The local eateries are - well - pretty much non-existent, so it's a good job that the affable owner, Nic, can rustle you up pretty much whatever you want (within reason!) If business brings me back to this part of the world, I'd definitely stay here again.
Response from Nic on 6 Jun 2018
Just want to say thanks for taking the time to give us a review and for your kind words It was a pleasure having you stay at the Dunraven Hotel Hope to see you soon

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely traditional Welsh pub/hotel
Great location for the Brecon Beacons. The hotel/pub is not modern but a typical Welsh valley establishment and excellent value. The rooms were clean and the beds comfortable. Good to have tea and coffee making facilities too. Didn't have an evening meal but if the breakfast is anything to go by they would be good. Breakfast is cooked to order and really good. The service was friendly and accommodating. Would return there.
Stayed 1 night in Mar 2018

6/10 Okay

j

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

Marion., Bognor Regis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near all public transport to places of interest
Very friendly greeting by reception. All the staff were very friendly and helpful. All my requests and questions were dealt with promptly Will visit again
Stayed 4 nights in Feb 2018

10/10 Excellent

linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, great people.
We first booked this hotel out of convenience but were very surprised by the cleanliness and friendliness of hotel owners and staff. Nothing was too much trouble. Great food. Will definitely return next year. A great place to stay. Linda and Tony
Stayed 3 nights in Oct 2017
Thank you for your review. It was a pleasure to welcome you to the Dunraven Hotel and we look forward to seeing you in the very near future.

8/10 Good

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Nic on 2 Jun 2019
Thanks for your review