Troense Holidays

A mistake to visit Copenhagen

We had a great deck area to sit outside. Laundry facilities on sight were included. The layout of the room was a bit awkward. The location was close to the metro so getting around was easy.

I really wanted to like this hotel because there is a lot to like. The staff were consistently friendly, professional, and genuinely tried to help whenever we had an issue. Unfortunately, the air conditioning failed on multiple days. It was repaired once, only to fail again, leaving the room around 27°C, which made it very difficult to sleep. Staff confirmed that the hotel-wide AC system was experiencing issues and that many guests had complained. The hotel was fully booked, so moving to another room was not an option, although I am not sure how true this was for the first night. The Wi-Fi was also inconsistent. If the AC and Wi-Fi are working, I imagine this is an excellent place to stay. Unfortunately, based on my experience, I cannot rate it higher.

Nice compact room. Clean and extremely soft bedding (had a very good night's sleep). The lounge, eating area and kitchen facilities were wonderful. I loved the free hot drinks machine. The hotel was a bit too remote for me. Far from shops and people. A lovely hotel in the middle of an industrial estate.