Prague Hotel Guide - Troja Chateau hotels in Prague, Czechia.

"Good breakfast."

"Best location to stay if you are in Prague. "

"Excellent experience, every detail was great."

"Amazing, extensive breakfast."

"The hotel was very good in the areas of local convenience for getting to the key places of interest. It was comfortable, clean and offered an excellent breakfast menu. The staff were helpful and able to direct us in the use of public transport etc. Perhaps the only thing missing would be a small dedicated 'bar' area for relaxing in the evening, separate from the dining area, but I understand that space might be a limitation. Overall, an interesting few days in the fascinating and clean city."

"Everything was great from service to location. "

"Terrible price"

"Terrible service. When I arrived, I entered the code to unlock the door—an old wooden door—but it seemed to be stuck. I would hear a click indicating it had unlocked, but when I pushed it, it wouldn't open; this happened to me several times. I called the contact number I had been given, and I was answered by a man with an abysmal attitude. He yelled at me over the phone, insisting that he had already sent me the instructions, that I should read them, and that there was nothing else he could do. I explained the trouble I was having with the door, but he repeatedly shouted that it wasn't his problem and hung up on me. I felt utterly desperate; it was my first time in the country, I was all alone, and it was nearly dark. I called him back and explained the whole situation again—that I was a solo tourist visiting his country for the first time, that I had just endured a 16-hour flight, that night was falling fast, and that I didn't know what to do. He was incredibly cruel to me; he shouted "Listen to me! Listen to me!" twice, repeated the same line—"I sent you the instructions; I can't do anything else for you"—and hung up on me once again. In the end, I simply left and went to another hotel. I filed a claim for a refund through the Expedia app, but the hotel representative told them that the booking was non-refundable. All in all, it was a complete disaster."

"Perfect "