2/10 Terrible
Arpit D.
9 Jul 2025
Liked: Check-in, communication, location
Disliked: Listing accuracy
Hilltop Hideaway - STAY AWAY
We stayed at this property for 4 nights and we unfortunately had some bad experiences, most of which were avoidable by the property managers - we had to deal with mice running around in the house, not cool, not hygienic and freaked everyone out- house was in beaten up shape with need for lots of updates - beds were saggy, couches were old, dinning table seats had no cushions and hurt our butts, drains were clogged- TVs are old and running on not so reliable platforms- Basketball hoops was broken and had open plastic edges that could hurt kids- Pots and Pans were all dirty and dinged up, non-stick coating was off and pans were unusable, cutting board had mould and cracks all over, knives were blunt- garage door was damaged (apparently by a bear)- hot water took for every to show upFirstly, when you are paying close to 800/night, you expect these things to be in order and sorted out for you. The management once contacted sent someone out who layed down mice traps and brought us new pots and cutting board, cleared 1 drain, etc. but it was too late, they should have accounted for these checks prior to us checking in. Chipped Non-stick pans are health hazzard and Mice running around is just Gross.Despite these inconveniences they did not offer any reasonable refund (offered 50/night refund) which is greedy and stupid in our minds. We feel the best thing to do is to IGNORE this property and let them learn a lesson on how to be more professional and organized
Arpit D.
Stayed 4 nights in Jul 2025