Does Ana y Jose Tulum Hotel & Spa have a pool?

Yes, this property has an outdoor pool.

Is Ana y Jose Tulum Hotel & Spa pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 10 kg per pet. There's a fee of MXN 700 per pet, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Ana y Jose Tulum Hotel & Spa?

Self-parking and valet parking are free at this property.

What time is check-in at Ana y Jose Tulum Hotel & Spa?

Check-in start time: 3 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Ana y Jose Tulum Hotel & Spa?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Ana y Jose Tulum Hotel & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 4940 per vehicle applies.

Are there all-inclusive benefits at Ana y Jose Tulum Hotel & Spa?

Some rate plans available at this property are all-inclusive.

Where is Ana y Jose Tulum Hotel & Spa located?

Nestled on the beach, this Zona Hotelera hotel is within 3 mi (5 km) of Tulum Beach, Sian Ka'an Biosphere Reserve and Tulum National Park. Playa Paraiso and Playa Ruinas are also within 6 mi (10 km).

Ana y Jose Tulum Hotel & Spa Reviews, Deals & Photos 2025

10/10 Excellent

Maksim

31 Jul 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoy our stay.

Stayed 4 nights in Jul 2025

10/10 Excellent

Vilma

26 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Very wonderful stay thank you for everything

Stayed 4 nights in Aug 2025

10/10 Excellent

Pamela

10 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was our first visit to Tulum. This small charming hotel was great. The staff were all very friendly and helpful and it is right on the beach, The food at the restaurant was good, but the service a bit slow. The gym could use upgrading, but on the whole we were very satisfied and would go back again.

Stayed 3 nights in Mar 2025

10/10 Excellent

TAMIKA

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Definitely a location I would visit again. It was such a great experience. ALL of the staff was always very helpful and attentive to our needs. We had a group of 8 and there were absolutely no complaints. The food was excellent, beautiful beach and great amenities. Thanks for making my brother's birthday trip an amazing one

Stayed 4 nights in Oct 2024

10/10 Excellent

Calvin

28 Nov 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

Stayed 4 nights in Nov 2022

10/10 Excellent

Dagmar

19 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfect. Everybody was helpful. I will go back if I ever go back to Tulum. Celebrated my husbands birthday. Had ordered a cake. They made it so nice with music and singing. I was very touched, more than I expected. Clean and everybody is very attentive. The airport shuttle was working very well too.

Stayed 5 nights in Oct 2024

8/10 Good

Pedro

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was clean and well maintained. Service was great from housekeeping to waitstaff. The front desk wasn’t the best at check out but overall great service Our room was comfortable, clean with a stunning ocean view The only negative was the quality and value of the food and drinks. We had breakfast, lunch and ordered food at the beach. The quality was middle of the road but at Miami prices. We ended paying $125 for lunch for the two of us and a drink at the beach is $17-18 for unremarkable, water down cocktails. I can go to Miami for those prices and get better quality It had been 2 years since our last visit to Tulum. I will look for other places in the future. Prices have risen to Miami levels but you still have to endure some of the negatives like lack of street sidewalks, chaotic and extremely congested traffic, poor street lighting, risk of food poisoning, and a hint of insecurity. (We saw a group of fully geared Marine squad including their M16, patrolling the beach. I thought I was in an episode of Seals) Overall we had a good but not excellent experience that would make me want to go back

Stayed 3 nights in Apr 2025

6/10 Okay

Mirela

24 Jan 2025

Liked: Cleanliness

Disliked: Property conditions & facilities, room comfort

Waste of money

The room was damp and cold, and smelled bad. We barely had warm water in the shower. The cleaning was good and room in okay shape. But it smelled bad and damp all day and all the pillows etc smelled damp. Really not nice. The food was also really bad and so expensive, do not recommend eating there. General Tulum is awful, wish we hadn’t traveled here but stayed in Mexico City. The make you pay for everything. We bought a bottled water at the restaurant and took the bootle to refill it, but housekeeping saw it and noted it as being taken from the minibar and charged us 255mex pesos. It is insane! The toilet smelled really bad and they clearly have issues with their sewage system! All power also went out one night. It was a waist of time and money staying there. So glad we finally left! And don’t drink the “filtered” water in the room. Both me and my husband got sick.

Stayed 3 nights in Jan 2025

10/10 Excellent

Dagmar

13 Oct 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was our second visit, and we are still happy to come here. They even remembered us, from last time, which makes you feeling home. Everything is always nice from service thru the people.

Stayed 5 nights in Oct 2025

6/10 Okay

Luis Angel

12 Oct 2025

Liked: Cleanliness, staff & service, amenities

No te dejan hacer nada en el hotel, tienes que pagar para todo y quieres meter una bebida o comida y al hotel y no está permitido te quieren cobrar por todo y los precios elevados muy elevados

Stayed 3 nights in Sep 2025

10/10 Excellent

Manuel Armando

28 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Un hotel con todo lo necesario para pasar una excelente estancia. El personal es muy amable. La comida es muy buena. El único tema son que las habitaciones pegadas a la calle principal pueden ser un poco ruidosas. Pero en general es un lugar de 9.0

Stayed 3 nights in May 2025

10/10 Excellent

Jaime

26 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

El personal fue muy amable y la habitación también. La comida excelente

Stayed 3 nights in May 2025

6/10 Okay

BENJAMIN

8 May 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Bon emplacement et bon service mais des améliorati

La chambre était bien mais la tv était toute petite et mal positionnée dans la chambre pour la regarder dans le lit. Le matela était vieux et inconfortable, trop dure. Pas de miroir dans la partie salle de bain, pas de porte pour les wc.

Stayed 5 nights in Apr 2025

10/10 Excellent

Chamil

24 Mar 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful stay at Ana y Jose. The place is beautiful and offers a perfect balance of a boutique hotel and family friendly vibe. The service was impeccable: friendly and accommodating, always going an extra mile. The little kids playground on the beach was a highlight. We also enjoyed the spa very much. We are definitely coming back.

Stayed 5 nights in Mar 2025

6/10 Okay

Ivan

12 Mar 2025

Liked: Staff & service, property conditions & facilities

Ana y Jose hotel is a good hotel. Right on the beautiful beach. Our servers for breakfast Maria & Mario were great, they were very kind and met our every needs. Our server for Dinner Rafael also was terrific, made recommendations on whats a popular dish and went above and beyond to make our experience phenomenal. What I didnt like from the hotel was our room being righf next to the kitchen, we heard almost everyones conversation and all the pots & pans crashing into eachother. The hotel food fell below my expectations. I was hoping for more options like menudo or tradional tacos, something more mexican. However, the massages my wife & I got from the spa were amazing. Those two young ladies im forgetting thier names but they made us feel like royalty.

Stayed 3 nights in Mar 2025

8/10 Good

Brenda Roberta

11 Mar 2025

Liked: Cleanliness, staff & service, property conditions & facilities

We stayed in an ocean view room, Agua de Mar. it was large, lovely, with a gorgeous view and private plunge pool. The staff was wonderful! The property was very lovely. We did NOT like the incredibly loud Electronic Dance Music played beginning in the late morning and continuing all day long. The bass actually hurt our ears! Also, the fit was center was very tiny, no treadmill, broken bicycle… Thsnk goodness I run on the beach, which is absolutely gorgeous, great breakfasts, dinner was good if you have a small number of people. We had a dinner for 10 one night, I had reserved in advance. The restaurant never got the message. Service was very slow, food was mediocre. The soft shell crab tacos were amazing!

Stayed 4 nights in Mar 2025

10/10 Excellent

David

14 Feb 2025

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful beachfront resort

Stayed 7 nights in Feb 2025

10/10 Excellent

Kathryn

29 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful, bougie, easy! Amazing food and staff!

We LOVED our stay at Ana y Jose! Four friends got out of Dodge, and headed to Tulum for an all-inclusive, relaxing ladies weekend - we couldn’t have picked a better spot to land. They were attentive in advance, asking for our flight and shuttle information (and offering to help), and were incredibly sweet, kind, funny, and professional during our stay. Melissa is the head concierge and she was a ray of sunshine popping up everywhere! There wasn’t a thing we asked for (recommendations, taxis, getting ourselves locked out of our safe, etc) that she didn’t help with immediately. William and Maria (Mary) were our breakfast servers everyday and we had so much fun with them. Loved getting to know them a little bit and being able to relax into the stay so authentically. Mario was our dinner server every evening and similarly, we just loved getting to know him, learning new words from him (we had a fluent Spanish speaker with us, so communication was fairly easy), and seeing a friendly face every evening. They remembered a food allergy amongst us and went above and to bring her amazing dishes, brought us drinks (coffee, tea, margs) to at they knew we liked, and didn’t scrimp on presentation. Perfecto! The property is beautiful and does a wonderful job using the space to create a home-like but also bougie experience. The beach is beautiful, of course! We never fought for a lounge chair or even a spot in one of the shade lounges. We can’t recommend this place enough!

Stayed 3 nights in Jan 2025

10/10 Excellent

Lucia

21 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Playa excelente, personal amable y atento, la comida deliciosa, la única observación es que esperaba la habitación un poquito más grande, pero la verdad no afecto mi estancia, fueron super atentos con nosotros, nos preguntaron si celebramos algo, fue nuestro aniversario, y en todo momento hubo detalles, una botella de vino, chocolates etcétera. Me encantó, definitivamente regreso!!

Stayed 3 nights in Jan 2025

2/10 Terrible

Policarpio

21 Dec 2024

Disliked: Amenities

Price was way up horrible service

Stayed 1 night in Dec 2024

10/10 Excellent

Alexander

15 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We greatly enjoyed Villa Coba, with the private pool and jacuzzi. Excellent breakfast right by the beach. Very happy with the service, friendly and helpful staff

Stayed 6 nights in Dec 2024

10/10 Excellent

GABRIELA

2 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel was wonderful, the location, the comfort in the rooms, the food, the service. I really recommend this hotel, after doing a lot of research I found the right one. I will definitely be back. Thank you Melissa, Rafael, Maria for your attention.

Stayed 4 nights in Nov 2024

10/10 Excellent

Lazaro

26 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Oasis

Stayed 1 night in Nov 2024

2/10 Terrible

Hassam

13 Oct 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a perfect case of false advertisement. It's a horrible hotel, I felt I was in a Netflix horror movie. I left the hotel did not get refund or credit. That was $4,500 down the drain.

Stayed 6 nights in Oct 2024

10/10 Excellent

Elios

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service was great Rafael & Paulina are top class.

Stayed 5 nights in Aug 2024

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