Skip to main content
Aparthotel

Smart Depas Tulum

2.5 star property

Choose dates to view prices

Experience the vibrant spirit of La Veleta at Smart Depas Tulum, where you can unwind on the rooftop terrace or by one of the 8 outdoor pools with pool umbrellas. Stay connected with in-room WiFi and enjoy convenient amenities like laundry facilities, bicycle parking, a front-desk safe, barbecue grills and outdoor furniture.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant

See the benefits you'll enjoy with VIP Access

Get more when you're a member

  • Save 15% or more on select VIP Access properties when you reach Silver tier or higher
  • Experience top-rated quality and exceptional service
  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

You may also like

Conrad Tulum Riviera Maya

Tulum
  • On private beach
  • Pool
  • Spa
  • All-inclusive plans available
9.0 out of 10, Wonderful, 316 reviews
The price is €463
includes taxes & fees
21 Jun - 22 Jun
Conrad Tulum Riviera Maya
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

Similar properties

Reception
Otonomus Tulum
Tulum
  • Pool
  • Kitchen
  • Washing machine
  • Dryer
8.8 out of 10, Excellent, 260 reviews
The price is €33
includes taxes & fees
28 May - 29 May
Otonomus Tulum
Compare similar properties

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The property charges 5 per cent for credit card payments
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Check-out instructions

The host requires you to complete the following before checking out:
Gather used towels
Remove leftover food and drinks and take out the rubbish
Turn off the lights, lock the doors and return the keys

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 45 per pet, per stay (maximum USD 45 per stay)
Welcoming dogs and cats only
1 total (up to 23 kg per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Pet fee: USD 45 per pet, per stay (maximum USD45 per stay)
  • Credit card charges are subject to a surcharge of 5 per cent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Smart Depas Tulum have a pool?

Yes, this property has 8 outdoor pools. Pool access is from 8:00 AM to 9:00 PM.

Is Smart Depas Tulum pet-friendly?

Yes, this property allows cats and dogs (limit 1 total) with a maximum weight of up to 23 kg per pet. There's a fee of USD 45 per pet, per stay.

How much is parking at Smart Depas Tulum?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Smart Depas Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Smart Depas Tulum?

Checkout is at noon.

Where is Smart Depas Tulum located?

Located in La Veleta, this spa aparthotel is within 1 mile (2 km) of Holistika Art Walk, Hospital de Tulum and Dos Aguas Park. Hunab Lifestyle Center and Jaguar Park are also within 3 miles (5 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Reviews

9.0

Wonderful

8.6

Cleanliness

7.0

Amenities

8.8

Property conditions & facilities
Rating 10 - Excellent. 21 out of 29 reviews
Rating 8 - Good. 3 out of 29 reviews
Rating 6 - Okay. 3 out of 29 reviews
Rating 4 - Poor. 0 out of 29 reviews
Rating 2 - Terrible. 2 out of 29 reviews

Reviews

Verified

10/10 Excellent

Gaston Nicolas

Liked: Cleanliness, amenities, property conditions & facilities, communication
The apartment was spotless very well maintained everything worked properly.the beds and linen were extremely comfortable. The pools and lounge area on the roof were very well done. We had a very good time up there a few nightsMy family and I had a excellent stay
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Robert

Liked: Cleanliness, check-in, communication, listing accuracy
Great efficient place. Clean, great conditions, lots of pools. Rooftop pool s terrific although the pools are very shallow here. Front desk staff were super wonderful and helpful. Loved the location with lots of nearby restaurants, bars and other amenities. Seemed very safe to me. Rented a scooter across the street. Pools on ground floor are long and narrow. Not private but it f you are social they are great.
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Oscar

Liked: Cleanliness, communication, listing accuracy
Disliked: Check-in
The room was gorgeous in my opinion. The layout was great. Even though we didn't use the pools on the site, the pools were amazing aesthetically and just brought a sense of calmness immediately for our vacation. I was very disappointed in myself that I didn't use the hammocks pools or gym but we made extensive use of the room and the morning breakfast was amazing. This hasn't happened to me before, but please make sure that you have your phone working when you get into Tulum and you ask a taxi to take you to this place. My phone ran out of battery and I didn't quite have the address no one seemed to know where this place was whether that was part of the scam to get more money out of you the taxi ride turned into a joyride that felt like it was going to be a life or death situation late at night when we arrived. Other than that I absolutely recommend this hotel for its staff the food the ambience location and culture around it. I will try to be back
Stayed 2 nights in Mar 2026
Verified

6/10 Okay

Christina Rose

Liked: Communication
Disliked: Cleanliness, amenities
We had a good stay with some major caveats. First, this is more of an apartment complex than a hotel. It seems like the occupancy was low so they decided to rent units. So, the units that are for hotel guests are all on the first floor and lack privacy. Second, this isn’t a typical hotel stay as you can’t get extra linens, towels, or housekeeping without a cost. The free breakfast only operates sometimes, and the meal itself is subpar (pre-toasted bread and a piece of fruit). Pro is that it’s in a great location between the beach and downtown, so if you have a scooter it’s easy to get around. I wouldn’t stay here again, but it wasn’t a terrible stay. Somewhere in the middle!
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

Irlanda

Disliked: Cleanliness, amenities
Smart Depas is a practical stay with a nice space (kitchen, fridge, microwave, living room, bathroom, and bedroom with balcony) for those who will not spend much time in. Mostly for showering and sleeping as it doesn’t provide many amenities such as basic stay needs like shampoo, soap, lotion, extra sheets, etc. Jacuzzis are clogged, and broken, so we weren’t able to use it which was a big disappointment. Kitchen pans and pots were broken as well, unsafe to use. Rooftop is really nice with several rest areas and pools with accesible restrooms. Bed was comfortable. You can get around by bike or walking. Overall a safe, functional space. Staff is nice. There’s a coffee shop and a restaurant across the street with lots of choices and a pharmacy right next to the property.
Stayed 5 nights in Dec 2023
Verified

10/10 Excellent

Trinity

Liked: Cleanliness
Very great staff
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Alejandro

Liked: Cleanliness, check-in, communication, listing accuracy
Everything perfect
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Nikoletta

Liked: Cleanliness, amenities, communication
Love it! Great serivice and place.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Taryn

Liked: Cleanliness, check-in, communication, listing accuracy
Everything was great, room was clean, easy check in and out. Only downside is if you get any towels dirty (with marks that will easily come out in a wash) they charge you for it. Are they not washing towels in between uses anyway? Other than that was a lovely stay. The cook at the snack bar was excellent.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

anni

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hidden gem! It’s like a small community offering like 35 specious one bed apartments with an outdoor tub in each unit and an infinity pool and grills on the rooftop. Very calm and chill, perfect for long stay as well; you park outside of the property on the street if you don’t mind.
Verified

2/10 Terrible

Olivia

Liked: Communication
Disliked: Cleanliness, amenities
There was no hot water for the duration of my stay, my toilet flooded in my room, the air conditioning in my first room didn’t work. There were spiders & cobwebs everywhere which indicated a lack of cleaning of the room which resulted in my getting bitten by a venomous spider in multiple parts of my body whilst I stayed there and caused me an allergic reaction.
Stayed 6 nights in Dec 2025
Verified

8/10 Good

Javier

Liked: Cleanliness, room comfort, communication
It was good, the only thing I did not like was that the guard charged us extra 500 pesos to guarantee a parking spot, as he said it was not included but the reservation showed it was.
Stayed 15 nights in Aug 2023
Verified

10/10 Excellent

Annick

Liked: Cleanliness, check-in, communication, listing accuracy
Personnel super sympathique et accueillant. Ils ont répondu super rapidement à mes demandes et m'ont écrit plusieurs fois durant le séjour pour savoir si j'étais satisfaite. Rien à dire de negatif ! Bel endroit, bien situé, les lieux étaient super propres. Les piscines nettoyées tous les jours.
Stayed 7 nights in May 2026
Verified

8/10 Good

Sarah

Liked: Cleanliness, communication, listing accuracy
Nous avons bien aimé ce condo . Le petit déjeuner inclus était un beau plus surtout avec Raoul le chef (super gentil).
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Bastiaantje

Liked: Cleanliness, check-in, communication, listing accuracy
Heel mooi, ruim appartement van alle gemakken voorzien! Mooi dakterras met mooie zwembaden en leuke hoekjes. Ontbijt werd gerserveerd in de snackbar, ter plaatse vers bereid (iedere dag hetzelfde, gebakken ei met toast en vers fruit). Heerlijke, rustige plek om te verblijven!
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Edemar

Todo estuvo excelente, muy agradable y cuartos bastante equipados muy recomendado
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, check-in, communication, listing accuracy
Todo funciona, el aire acondicionado, la estufa y todo en perfectas condiciones
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

José Ignacio Vargas

Liked: Cleanliness, amenities, property conditions & facilities, communication
La habitación, los servicios y en general las instalaciones
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Juan Camilo

Liked: Cleanliness, amenities, property conditions & facilities, communication
Me encantó, este lugar. Las instalaciones impecables y el personal de servicio de maravilla. Se nos brindó una guía de lugares por conocer que fue muy apropiada para pasar unas excelentes vacaciones. Los desayunos de Raúl y sobretodo sus chilaquiles una delicia. 100% recomendado
Stayed 3 nights in Feb 2026
Verified

2/10 Terrible

Angélique

Disliked: Amenities, communication
Pas de petit déjeuner le premier jour car pas de cuisinier le dimanche (alors que nous avions payé et que personne nous as prévenu). Plus d’eau dans la chambre le deuxième jour et une réceptionniste qui donne l’impression d’être aidante mais absolument pas ! Elle a juste gardé très hypocritement le sourire et n’a absolument pas agis… Jacuzzi dans la chambre non fonctionnel et beaucoup de bruit en pleine nuit. Je ne recommande pas
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

david

Liked: Room comfort, communication
Las instalaciones donde se encuentran los apartamentos son fantásticas con un montón de piscinas y áreas para tomar el sol e incluso hacer parrillas. Los apartamentos en si también son cómodos, pero faltarían algunos accesorios más en la cocina como sartenes por ejemplo, y añadiría limpieza en estancias cortas ya que nosotros estuvimos ocho días y no limpiaron,en el apartamento no hay útiles suficientes para limpiar y no merece la pena comprarlos por tanto poco tiempo. Especial mención merecen los desayunos de Raúl en el snack bar,preparados con cariño y atención,sin duda marcan la iferencia. También fue muy agradable la clase de yoga que tomamos con Maura el viernes,que ofrecían de manera gratuita. En cuanto a la zona aunque está un poco apartada hay restaurantes,cafés y supermercados a 5 minutos. Repetiría sin duda.
Stayed 8 nights in Aug 2025
Verified

8/10 Good

Roberto

Liked: Cleanliness, room comfort, communication

DEPA BUENO

bonito depa, lo malo es que en la zona se va mucho la luz, obvio, al no haber el clima y ventiladores no funcionan, tambien no hay agua caliente, no salio
Stayed 1 night in May 2023
Verified

10/10 Excellent

jessie Leigh

Liked: Cleanliness, check-in, communication, listing accuracy
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Dania Mireya

Liked: Cleanliness
Stayed 6 nights in Mar 2026
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort, communication
Stayed 2 nights in Jul 2025