Outdoor pool, open 9:00 AM to 10:00 PM, pool umbrellas, pool loungers
Check availability

Reviews of The Panoramic By Xperience Hotels

2 out of 5
The Panoramic By Xperience Hotels
Calle 3 poniente entre, Calle 12 Sur, Tulum, ROO

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 63 reviews" "
Rating 8 - Good. 14 out of 63 reviews" "
Rating 6 - Okay. 5 out of 63 reviews" "
Rating 4 - Poor. 6 out of 63 reviews" "
Rating 2 - Terrible. 8 out of 63 reviews" "

8.8/10

Cleanliness

7.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Mariana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Sin duda mi lugar favorito, todo está excelente el departamento increíble y muy ameno. El lugar de estacionamiento Perfecto

8/10 Good

Jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The main reason for picking The Panoramic for our stay in Tulum was this beautiful picture of the pool. Hate to tell you it hasn't been built yet and they don't tell you that when you book. Other items: no functioning elevator, neither ClubHouse (shop) nor Gym were accessible. Upon arriving we had no codes to get into our room and security was of limited assistance so imagine arriving off 8 hours of traveling and not being able to access your room after carrying your multiple bags up flights of stairs since no elevator!! I was going to cry.... Once we were able to figure out how to make contact with the Xperience team all was good. We were able to get into our room which was the King Studio. It was very nice however once we sat on the bed it was broke - UGH!! With a quick phone call again we were moved to another room. Pleasantly surprised by a 2 bedroom suite with full kitchen, living room and dining room. This was a fantastic space. Clean, modern with a gorgeous tub that we took a nice soak since there was no pool or hot tub in the location. We love to experience the local area when we travel so this location was great. Walkable to the market for bottled water and supplies for breakfast, but also the local restaurants were fantastic and inexpensive, and tons of local shopping! Beware of the side roads though - they're barely paved - so if renting a car I wouldn't rent a sedan. I was thankful for our SUV. I would highly recommend The Panoramic when finished

10/10 Excellent

willie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Skeptical after reading the reviews. We loved the actual property and the staff. We had a hiccup when we first arrived(hot water heater burst) but staff was right there to offer us new rooms. The new rooms wasn’t what I booked but was great rooms. The street isn’t paved and real bumpy but it’s Mexico. So I would definitely stay again and I recommend others as well.
Stayed 5 nights in Aug 2022

4/10 Poor

Shateema

Travelled with family
Liked: Cleanliness
The property manager and people who worked in the hotel did not communicate, which left us with not much assistance. The front desk push us off to always call the property manager and never help us. The room had problems through out my stay and although the property manager tried to accommodate us. I didn't really feel good about how they did and had serval issues. I did my best to enjoy my stay but i wouldn't stay there again. No hot water, no light and ac in the room. And not one person on the property was helpful. I had to continuously reach out to management.
Stayed 4 nights in Apr 2022

8/10 Good

Lura

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was very nice and well taken care of. However, driving to the property was a mission with all the large holes and construction was working next door from early in the morning till late at night but everyone was very nice and very hospitable. Overall my experience with the hotel was a good one.
Stayed 3 nights in Mar 2022

10/10 Excellent

Tiffany

Stayed 3 nights in Feb 2022

10/10 Excellent

Yesenia Jennifer

Travelled with partner
Liked: Amenities, property conditions & facilities
The accommodations and personal. Room was amazin
Stayed 10 nights in Nov 2020
Response from Claudia Esquivel on 14 Feb 2022
Dear Ambassador Yesenia, Thank you so much for your preference! Our Infinite Hospitality is the most important for us, we want you to feel at home. Greetings,

10/10 Excellent

Brandon

Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2021
Response from Claudia Esquivel on 30 Nov 2021
¡Gracias Brandon! Nos encantaría recibirte nuevamente, Con cariño,

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness
Disliked: Amenities
I didn’t like the fact that any question I had the receptionist could not answer. Everything had to be done through email. There was no communication that the pool was closing. The rooms weren’t stocked up. The stove did not work requiring me to give away the food I had purchased.
Stayed 7 nights in Aug 2021
Response from Xperience Hotels on 28 Sept 2021
Dear Ambassador Angela, we regret the lack of assistance you may have during your stay, in addition to our hostess, in The Panoramic we have put a QR code that will allow our ambassadors to be in direct contact with someone from our team who will assist them at any time with any of their needs. and concerns. We promise to reinforce this communication day after day in the same way that we do in the rest of our areas. Sincerely, Víctor. Supervisor at Xperience Hotels.

2/10 Terrible

VALERIE

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
HORRIBLE HOTEL! Do not be fooled stayed here 5 days booked for 6 days and had to leave a day early because this hotel does not clean your room. No housekeeping, no food, no wash rags, no restaurant near, nobody to help you when you need someone. Pool was filthy. I booked This hotel for my bf boyfriend and we came home extremely sick!!! Not sanitary at all! Do not come here! Sheets smelled like wet damped like mildew.
Stayed 5 nights in Aug 2021
Response from Xperience Hotels on 28 Sept 2021
Dear Ambassador Valerie, we regret all the inconveniences occurred during your stay, we will work to reinforce and improve the communication with our future ambassadors. Properties like The Panoramic are commonly booked as apartments, in which users only make use of the property and don't receive any other additional services during their stay, in addition to only having virtual and limited contact with the owners. At Xperience we have wanted to make a big difference, our ambassadors have a hostess at the property for part of the day, this hostess is not only there to receive our ambassadors during her shift, but also to follow up on their needs and well-being, plus direct assistance by text messages the rest of the day. We also provide all our ambassadors with the information they need during their stay such as nearby places to eat, shop, and food delivery apps. Besides our hostess, in The Panoramic we have a person who cleans our apartments every second day, so that our ambassadors will only worry about relaxing and enjoying their vacations in Tulum. Please accept our sincere apologies for not meeting your expectations this time, we genuinely hope to have the opportunity to welcome you again and to be able to offer you the quality of service that sets us apart. Sincerely, Víctor. Supervisor at Xperience Hotels.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful! Loved the area (besides the crazy bumpy road to get there haha) and the hotel ! Self swimming pool upstairs in our room, perfect size bed, everything amazingly clean, beautiful view over the town and great staff ! Much more to say but to keep it short. Definitely a 5 star hotel from me ! Would definitely go back and would suggest it to a friend !
Stayed 6 nights in Jul 2021
Response from Xperience Hotels on 28 Sept 2021
Dear Ambassador, we are glad to know that you've had an amazing Xperience at The Panoramic Tulum, this kind of reviews let us know that our everyday work is on the right track. We continue to pay attention to every detail that can make the stay of our ambassadors even more pleasant. We appreciate if you share with your friends and family the great experience you had with us and we will be waiting for you with the quality of service that distinguishes us. Sincerely, Víctor. Superisor Xperience Hotels

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We stayed in PHC1 which I would consider the ghetto suite. The pool was never cleaned. We never received a remote control for the television. No cleaning services or new towels offered during my 8 day stay! We was temporarily moved to a basic studio , which I may add , had better amenities. (Face towels ,decor , kitchen necessities & a remote control! ) but in the basic studio the AC broke and flooded the room during our temporary stay. Destroyed my property and when I requested a claim report I was ignored by the host, Maria. We was than transferred back in PH1C (despite complaints with Maria). We did not enjoy our stay at all. it was uncomfortable. we seen other guess at the pool ( which the tiles are broken down , outdated currently nothing like photos ) the other guess were checking out early and described their stay as “the vibes are off” Our stay here was for 8 days and it was terrible overall . I do not recommend. Kitasogorgeous for photos videos.
Stayed 8 nights in Jun 2021
Response from Claudia Esquivel on 14 Jul 2021
Dear Ambassador Barksdale, I feel really sorry to read this, because it was never our intention yo give you an stay like this, and we make everything to pleased you and of course solve those things that happened, we take your clothes to laundry, the situation about the AC was surprise even for us, however our response was immediately. For other part, the damage in our rooms, the remote controls you take, the constantly bad words to our collaborators from your part its not what we want. Have a good life Sincerely, Claudia E.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Where do I start!!!!! We arrived early and was told we could not check in until 3pm. We didn’t mind too much so we went to get food and came back at 3. When the “host” (I say that lightly) checked us in we entered the room and the floor was wet like someone had just mopped. We were under the impression that the room was vacant for 48 hrs in between guests. I placed my things in the closet and went to shower. When I came out it smelled like a wet dirty mop that was left in a dark closet. They had mopped the room with a dirty mop and it reeked!!! Simultaneously, I heard a dripping sound. I searched to see where it was coming from. Opened the closet to see that the AC unit was leaking onto all of my things!! Including my LV duffle bag. I contacted our “host”. She came, pressed some buttons on the AC and said to give it some time. I asked what about my luggage? She said she would contact the owner to reimburse me. We went to the pool to “give the AC time”. We came back to flooding!!! The entire floor wet. We then saw the “host” running to her car and leaving the property. She stopped answering our calls. We had to leave in the middle of the night in our wet swimsuits and find another hotel. Do not stay here. This is not a hotel. There is no management on site. There are no towels. It’s just bad. I was so disappointed.
Stayed 2 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Very nice hotel for the most part as far as look but they don’t have food and my hot water didn’t work in my room the don’t have wash clothes just hand towels and dry towels. And they don’t clean or change sheets while you are there or switch out towels.
Stayed 3 nights in Apr 2021
Response from Ma Astrid Sarria Egui Gerente on 4 May 2021
Dear Ambassador, thank you for sharing your experience with us, we regret the misunderstanding about cleaning ang changing towels.

4/10 Poor

Verified traveller

Stayed 4 nights in Apr 2021
Response from Ma Astrid Sarria Egui Gerente on 23 Apr 2021
Querido Embajador, Agradecemos su feedback y nos gustaría saber cuales son sus observaciones para la valoración.

8/10 Good

Jesse

Liked: Cleanliness
Stayed 5 nights in Mar 2021
Response from Ma Astrid Sarria Egui Gerente on 11 Mar 2021
Dear Ambassador Jesse, Thank you for you valoration! We hope to see you again!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Juan was great! The room I booked wasn’t available the first night we were there, but Juan made sure to accommodate us & had the room prepared for our last 3 nights!
Stayed 4 nights in Dec 2020
Response from Ma Astrid Sarria Egui Gerente on 23 Dec 2020
Estimado Embajador, Muchas gracias por compartir su experiencia con nosotros, agradecemos su valoración. Estamos felices que Juan les haya ofrecido toda nuestra hospitalidad infinita.

2/10 Terrible

Verified traveller

Stayed 4 nights in Dec 2020
Response from Ma Astrid Sarria Egui Gerente on 16 Dec 2020
Dear Ambassador, We appreciate your evaluation and we would like to know that you did not like during your stay.

8/10 Good

Kimberly

Liked: Cleanliness, room comfort
Very unique hotel!
This hotel is super nice- the center with all of the trees that opens up to the sky is so cool. Room was spacious and clean and I liked the big bathroom. A few things I disliked: first is the location, it's a bit removed from the main downtown part of Tulum, so it takes 10-15 min to get a taxi called there, and the roads are horrible (bumpy dirt road with tons of holes in it). Second, not sure if this is truly a hotel or a "condo" but there was no housekeeping service any of the days I stayed, i.e. bed not made, trash wasn't taken out, toilet paper not replaced, etc. Lastly, one night there was a ton of people either above or next to me having a party. I didn't want to be that person to call the front desk to tell them to be quiet, but it was VERY loud and I was trying to sleep. There is NO phone in the room to contact front desk, and it was almost midnight so I wasn't getting out of bed. I called hotels.com for them to try to connect me but they did not have a direct # to the front desk, just some customer service answering machine. I could "leave a message" - sorry I did not want my problem solved the next day. Major fail, very annoying. The rooftop pool is a big draw- very cool circular infinity pool, however it was not filled all the way when I was there so it was a bit disappointing (they were repairing some tiles). Overall the hotel is nice, but I'm not sure I'd stay again.
Stayed 3 nights in Nov 2020
Response from Ma Astrid Sarria Egui Gerente on 2 Dec 2020
Estimada Embajadora Kimberly, Agradecemos haya compartido su experiencia con nosotros a través de este extenso comentario. Lamentamos que su estancia no haya sido completamente satisfactoria. Efectivamente Panoramic no es un hotel como tal, son departamento que administramos distintas operadoras en este caso nosotros que somos Xperience Hoteles, sin embargo contamos con asistencia presencial de 9:00 de la mañana a 5:00 de la tarde diariamente y asistencia vía WhatsApp luego de ese horario. Esperamos nos de una nueva oportunidad en cualquiera de nuestros hoteles si eso es lo que desea.

10/10 Excellent

nair

Liked: Cleanliness, room comfort
Great stay
Amazing time at The Panoramic. The hotel was clean and our private pent house was great. We loved our private pool and the views! Keep in mind that there are no restaurants, as this is a condo-style type of hotel. Also, you have to go through dirt roads to get to the hotel, so it's a little annoying for taxi's to pick us up, but other than that it was great.
Stayed 4 nights in Oct 2020
Response from Ma Astrid Sarria Egui Gerente on 6 Nov 2020
Estimada Embajadora Nair, Muchas gracias por compartir su experiencia con nosotros. Nos alegra que haya disfrutado de su estancia con nosotros!! Esperamos verlos pronto!!

10/10 Excellent

Billyrojas, Los Angeles

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel near Tulum town, perhaps 15 mins away from coastline. Amazing rooftop pool with a remarkable view.
Stayed 3 nights in Oct 2020
Response from Ma Astrid Sarria Egui Gerente on 25 Oct 2020
Dear Ambassador Billyrojas, Thank you very much for your comment and assesment. We hope to see you really soon.

10/10 Excellent

Rosheta

Liked: Cleanliness, room comfort
Great stay ...
It was a great hotel ... I will def go back and stay
Stayed 4 nights in Oct 2020
Response from Ma Astrid Sarria Egui Gerente on 25 Oct 2020
Dear Ambassador Rosheta, Thank you very much for your comment and assessment. We hope to see you again

2/10 Terrible

Enjoli

Travelled with group
Poor management
Upon check in, they told me that the room I paid for was not available due to “maintenance”. I asked to see the room and they could not show me. I believe the gave my room away. I paid for a 3 bedroom PH suite with private pool and got a 2 bedroom regular room instead. Then...the electricity and water went out the next day and all they could tell me was that they’re not a hotel and to contact the people I booked with (which was Hotels.com) (which I also had NO SERVICE to contact anyone). My birthday was ruined!
Stayed 4 nights in Oct 2020
Response from Ma Astrid Sarria Egui Gerente on 14 Oct 2020
Estimada Embajadora Enjoli, Lamentamos la serie de inconvenientes que tuvo que experimentar en su estancia con nosotros, lamentamos también que la tormenta Gamma haya a pasado por Tulum, lo cual ocasiono que se fuera la luz y el agua en la propiedad.

8/10 Good

Verified traveller

Stayed 4 nights in Sep 2020
Response from Ma Astrid Sarria Egui Gerente on 14 Oct 2020
Estimado Embajador, Gracias por su valoración!!!

8/10 Good

Lex, Miramar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Pool and view is the best view I have experienced in a long time. I absolutely loved it.
Stayed 4 nights in Sep 2020
Response from Ma Astrid Sarria Egui Gerente on 14 Oct 2020
Estimado Embajador Lex, Muchas gracias por compartir su experiencia con nosotros. Esperamos verlo nuevamente

6/10 Okay

Verified traveller

Stayed 7 nights in Sep 2020
Response from Arely Ramírez on 29 Sept 2020
Estimado Embajador (que es como nos referimos a nuestros huéspedes) , Gracias por el tiempo que se ha tomado para dejar su valoración, nos encantaría saber más de su experiencia con nosotros. Arely Ramírez Gerencia de Operaciones asistente@xperiencehotelsresorts.com

10/10 Excellent

Frank

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2020
Response from Ma Astrid Sarria Egui Gerente on 14 Oct 2020
Estimado Embajador, Muchas gracias por su valoración.

6/10 Okay

Enrike, San francisco california

Business traveller
Liked: Cleanliness, amenities
Was good to stay here, more like a hotel, I loved the swimming pool, It missing a re estaurant or little store, but I think in the future.l they will hace it. Administration wasnt too good. From the person who rented me the studio. I had to wait 25min when I arrived to get the key
Stayed 4 nights in Aug 2020
Response from Ma Astrid Sarria Egui Gerente on 14 Oct 2020
Estimado Embajador Enrike, Gracias por compartir su experiencia con nosotros, lamentamos la espera para recibir su llave.

10/10 Excellent

Jason

Liked: Cleanliness, room comfort
Amazing facility. Fast and friendly communication.
Stayed 4 nights in Aug 2020
Response from Ma Astrid Sarria Egui Gerente on 14 Oct 2020
Estimado Embajador Jason, Gracias por compartir su experiencia con nosotros. Esperamos verlo nuevamente

10/10 Excellent

mariareyn, new jersey

Travelled with partner
Liked: Cleanliness, amenities
breathtaking hotel!! from the lobby to the rooftop pool, extremely clean,the staff is very friendly and helpful, the location is perfect. If your planing to go to Tulum i highly recommend this hotel. xoxo
Stayed 5 nights in Jul 2020

8/10 Good

Alain, Houston

Business traveller
Liked: Cleanliness, amenities
Very Clean, all staff members wore face mask and made sure we followed the 6ft social distance policy.
Stayed 3 nights in Jun 2020

8/10 Good

Gian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Pool is amazing. Private pool is good too.
Stayed 2 nights in Apr 2020

8/10 Good

Tempestt, Houston

Travelled with partner
Liked: Cleanliness, amenities
I love that it had a pool inside our penthouse, the only I did not like was there was no food on the premises
Stayed 2 nights in Feb 2020

4/10 Poor

enrique

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
irresponsible management
terrible service by the administrator !! there was no one from the administration when we arrived, the security guard had to do magic to give us a room, because the room we were given had no electricity, and we waited until 11:30PM and they downgrades us to a smaller room. Beatiful residences, AWFULL and UNPROFESIONAL management
Stayed 1 night in Feb 2020

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was beautiful and the service is amazing. I highly recommend staying here.
Beautiful rooftop pool.
Spacious studio room.
In room kitchen.
Stayed 4 nights in Jan 2020

6/10 Okay

Luis

Travelled with group
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
No service - no restaurant - nearest place to get food is 15 minute walk
Stayed 10 nights in Jan 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Recommended
Money well spent! Beautiful place. The pool was awesome. Only down side is they don’t have room service and i never recieved the cooking pots for my whole trip that i’ve been asking for since we arrived.
Stayed 6 nights in Nov 2019
Response from Gonzalo Escalante Vivas on 2 Jan 2020
Dear Ambassador, First of all I want to thank you for the time it took to write each point that we need to improve since for us it is very important that your experience is excellent with the help of our Hospitality Devotees (staff) we will make each point covered so that in Your next visit the experience is completely different. My most sincere regards and best wishes in this new year.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Axel was amazing he cater to our every needs .. anything I needed he was there his hospitality exceeded my expections and I would go back .. he made my stay very comfortable and stress free def how a vacation should be ..
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a little suite with rooftop pool . We loved the private pool . However , there was no key for the door to the upstairs so this made us feel a little uneasy . Maybe other units have a key, but they said they could not find our key for that door. We also loved the large shared pool. The service was great and very attentive personal.
Stayed 4 nights in Oct 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay at this hotel
This hotel was amazing and in my opinion one of the best in tulum, the hotel has amazing penthouse with pools on top with nice view, ask for Mr Axel (Manager ) he'll help you with your stay ,food, tourism and much more, the hotel is 5 minutes from the center of Tulum and 15 minutes from the Tulum Archeological site , the hotel is kind of brand new ( 3 months old ) amenities will be added like restaurants and bike rentals before the end of the year. I will definitely recommend this hotel .
Stayed 3 nights in Sep 2019
Response from Axel Acosta on 2 Oct 2019
Estimado Embajador, Gracias por sus comentarios, que ya compartido con mi equipo de Devotos a la Hospitalidad. Estamos encantados saber que ha disfrutado de tu estancia con nosotros. Hacemos todo lo posible para que todos nuestros embajadores puedan de disfrutar de una experiencia única, me llena de satisfacción saber que el servicio durante tu estancia fue excelente . Esperamos darle pronto la bienvenida otra vez. Axel Acosta PMM

8/10 Good

Verified traveller

Stayed 4 nights in Aug 2019
Response from Axel Acosta on 14 Sept 2019
Muchas gracias por su amable comentario, reciba por parte nuestro equipo de Devotos a la Hospitalidad en The panoramic by Xperience Hotels un cordial saludo. Para nosotros es muy importante su opinión, ya que esto nos hace seguir mejorando y poder brindar el servicio extraordinario que nos caracteriza, espero que regresen próximamente y puedan disfrutar nuevamente de nuestro hermoso destino. Cordialmente Axel Acosta. Gerencia

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
Disliked: Staff & service
Hello, I am staying at the panoramic hotel in tulum Mexico which was hosted by xperience hotels. This “hotel” was advertised through your website and there have been many many hiccups along the way, but I know how somethings can sometimes go wrong and I brush them off but this is the last straw...it’s 10:07 México time today Tuesday July 16 (my birthday) and I’m in my room and next door they are having a full blown construction site ( uncontrollable hammering non stop by multiple hammers) I have full videos of proof regarding this absurd disruptions. All my video have proof of sound and time stamp, this is incredible. I’m on vacation and not only is it my birthday but I trusted you guys as Expedia would have business with professional establishments ...I understand not everyone is on American etiquette but it’s 10 pm on a weekend in what is suppose to be a hotel and you’re hammering away in active construction. RIDICULOUS! This isn’t a hotel, this is still an active construction site...here are the things I’ve let go off but enough is enough ..loose electrical cables everywhere, no signs in the entire property, no garbage cans, no one was here on Sunday to help us with our needs (we needed toilet paper and the security guard brought hand drying napkins) no taxis to call, it’s not 10 minutes from the beach like they claim it’s actually 30 minutes on an undone road where a tire can pop at any point and people wear hard hats because there is still construction everywhere.
Stayed 4 nights in Jul 2019
Response from Axel Acosta on 11 Sept 2019
Please accept our sincere apologies for your disappointment at your recent stay at our Hotel. I am extremely concerned to read your comments with regard to your overall experience at the hotel It is always our highest priority to us to ensure that our guests and customers leave the hotel happy and satisfied at all times. I would greatly appreciate to allow us for opportunity to speak with you personally. I do sincerely apologize for any inconvenience and disappointment caused and look forward to hearing from you. Sincerely Axel Acosta

2/10 Terrible

Lawrence

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2021

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, room comfort
La atención es lo mejor!!
El complejo es excelente. Las habitaciones son perfectamente equipadas y la piscina privada tiene sol todo el día. Definitivamente es el hotel para mi siguiente vez en Tulum.
Stayed 2 nights in Apr 2021
Response from Ma Astrid Sarria Egui Gerente on 1 May 2021
Estimado Embajador José, Muchas gracias por su comentario y valoración, nos alegra la haya pasado tan bien con nosotros. Esperamos verlo nuevamente!!

10/10 Excellent

Monserrat

Liked: Cleanliness, room comfort
Muy bonito todo excelente servicio
Stayed 1 night in Apr 2021
Response from Ma Astrid Sarria Egui Gerente on 23 Apr 2021
Estimada Embajadora Montserrat, Muchas gracias por su valoración y comentario. Esperamos verla nuevamente muy pronto!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Very pretty and clean
Stayed 1 night in Apr 2021
Response from Ma Astrid Sarria Egui Gerente on 23 Apr 2021
Dear Ambassador, Thank you for your feedback. We hope to see you again.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excelente el departamento, todo tal cual se ofreció, también la chica de la Agencia muy atenta muy recomendable
Stayed 2 nights in Feb 2021
Response from Ma Astrid Sarria Egui Gerente on 16 Apr 2021
Estimado Huésped, Muchas gracias por compartir su experiencia con nosotros. Esperamos verlo nuevamente.