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"Very uncomfortable, not friendly place."

"Absolutely loved our stay. The staff was incredibly friendly and answered questions promptly. Griselda (housekeeping) was a joy. Singing and making sure every detail was covered. Planning on a return visit in the Fall. "

"Great place to stay. Had an amazing time with my family would definitely go back. Service and people were amazing. "

"This hotel is beautiful. The staff was wonderful and very helpful to my husband and I. The menu seems to have many options. However, I ate the same thing almost everyday sometimes twice a day because the options with chicken were so few. I don't eat beef, pork or seafood so could only enjoy molletes every morning. We ended up eating outside of the hotel just to get a variety. "

"We had an amazing stay at Mia Tulum! From the moment we arrived, the staff made us feel so welcome and taken care of. A special thank you to Francisco, Anna, Carlos, and Antonio—each of them went above and beyond to make our experience memorable. Our room was consistently spotless, and it was clear that cleanliness is a top priority throughout the property. The amenities were well-maintained, and even the shared spaces and restrooms were always very clean, which we really appreciated. The food was also a highlight—delicious, fresh, and thoughtfully prepared. Every meal we had was enjoyable. Overall, it was a fantastic experience, and I wouldn’t hesitate to come back. Highly recommend!"

"Very nice "

"Broken toilets. Pool has view on the highway. Broken elevator. Changed rooms 3 times. There is not cenote!!!!! "

"Overall, the hotel grounds and nice and maintained. I can say the rooms were nice and spacious as well. The only problem is outside noise in the apartment. My 1 bedroom was outside of the pool with kids constantly screaming. I was able to tune it out but the bedroom located in the back faced the road and you can clearly hear every car driving by. Thankful the road is clamber at night. On my second day there was a high pitched loud buzzing sound coming from the courtyard. I couldn’t tune this sound out and it was extremely irritating. I walked around to see where it was coming from and finally asked the front desk if I could change rooms. I also noticed my balcony door didn’t close all the way. The front desk said we don’t have any other one bedrooms available and said nobody ever complained about this noise. I offered to take a downgrade or even pay for an upgrade to no avail. I convinced them to come hear the sound and they finally agreed and learned the sound was coming from a motor outside of my room. They shut off the motor and all was well and they sent someone to fix the door. The motor was back on my last day but I just dealt with it. The front desk could have handled the situation better and offered some accommodation rather than dismissing my claims. Overall it’s a nice place but not relaxing and staff could have been better. I’d think twice before booking this place or at least book a room on the higher floor to avoid the noise. "

"Las habitaciones no están listas a tiempo. Te la entregan hasta 1 hora y media después. Ir a cualquiera de sus restaurantes es un desastre. No tienen un sistema o plataforma automatizado, todo lo hacen manual. La hostes es la que te lleva a la mesa y deja desatendida la recepción de los restaurantes. Pésima coordinación en restaurantes. La comida estuvo bien, pero las porciones son muy pequeñas, parece que es un menú de degustación. No regresaría. "