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"Gorgeous hotel! Pristine place . The rooms, pools, landscaping, cleanliness, comfort, staff are all incredible. Only cons are that it’s not near anything. You need a car to get around. They offer golf cart shuttle to a convenience store to grab food or drinks. The menu is limited at the hotel restaurant. No tip option on hand pay machines so bring cash . They can’t make small change so it’s a bit inconvenient. We ran out small bills then couldn’t tip anymore. No nightly entertainment either. It was a very quiet place when we came. My daughter and I had the pools to ourselves. It was lovely. Peaceful and no people. "

"Listen….. I’ve stayed at a few Secrets (and hotels related to the brand) over the past few years, and I’d have to say that THIS was probably BY FAR THE BEST Secrets I’ve stayed in. From arrival…to check in…to being upgraded at no cost…to having your own concierge that makes sure you’re okay and keeps you up to date with the daily activities…to the rooms….to the restaurants/food options…the spa…the beach club…ALL OF IT! Top tier!!! I was sad to return back to reality after having such a great NYE vacation. I would stay here again if I ever come back to Tulum! Thank you to all the staff for your professionalism and hospitality! "

"Everything was good at this resort food personal the people in the lobby restaurants bars etc it was amazing "

"Beautiful property and wonderful service. The hot tubs were not heated in multiple areas and the hot tub on our balcony was not working. The food was OK, but not as good as what we have had in comparable resorts in Mexico. "

"Great place clean rooms, good amenities and friendly staff"

"good stay"

"The location was amazing. We got the sea facing room which we really loved for the view and sound of waves. All of the staff members were great , polite, professional. The property was very safe and private. The deep cleaning was great, especially the helping lady, Reselida, was amazing. Thank you for hosting, i hope to visit again :) "

"Staff and beach club were simply outstanding! The massage and yoga by the beach was very peaceful and relaxing. Once the property is fully ready - it will be incredible "

"Great room and friendly / helpful staff"