Exterior

Reviews of Starlight Inn Joshua Tree - 29 Palms

2 out of 5
Starlight Inn Joshua Tree - 29 Palms
71829 Twentynine Palms Hwy, Twentynine Palms, CA

Reviews

7.4

Good

Rating 10 - Excellent. 184 out of 693 reviews" "
Rating 8 - Good. 259 out of 693 reviews" "
Rating 6 - Okay. 132 out of 693 reviews" "
Rating 4 - Poor. 65 out of 693 reviews" "
Rating 2 - Terrible. 53 out of 693 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Older but well cared for property. Lots of 4x4ers and overlandiers staying here. Convenient to ANZA-Borrego and central to Borrego Springs amenities. Stayed two nights after running trails.
Stayed 1 night in Apr 2024

10/10 Excellent

Marzena

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean hotel, all you need after busy day
Stayed 1 night in Apr 2024
Response from Yarely on 25 Apr 2024
It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Janine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and convenient to spending our time in Joshua Tree Park. We appreciated the room’s mini kitchen for making simple meals. Unfortunately the walls are paper thin. The outdoor former “pool” area leaves much to be desired. It would have been nice to share outdoor facilities with the neighbour sister hotel next door.
Stayed 2 nights in Mar 2024
Response from Yarely on 25 Apr 2024
Thank you so much for taking the time to share your experience with us. We are delighted to hear that you found our comfortable. Thank you again for your kind words and we look forward to welcoming you back soon.

4/10 Poor

Clifford

Disliked: Staff & service, amenities
The parking was limited. The lobby is in another adjacent hotel. The fridge was loud and noisy. The exhaust fan was very noisy. I stayed for 8 nights and only received room service once when I asked and said I would tip. I needed fresh towels and that is what was brought. I ran out of sundries and bought my own.
Stayed 8 nights in Feb 2024
Response from Starlight Inn on 4 Mar 2024
I apologize that you didn't enjoy our facility while you were with us. We would have like to have fixed the issues to better accommodate your needs. We hope that if you are ever back in the area you would give us a try again. Have a great week!

10/10 Excellent

Nikolett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room next to the road is exstremely noisy and you can smell cigarettes.
Stayed 1 night in Feb 2024
Response from Americas Best Value Inn Joshua Tree 29 Palms on 15 Feb 2024
Thank you for being our guest at the Americas Best Value Inn Joshua Tree 29 Palms. Please make us aware if you are not satisfied with your accommodations. We'd be more than happy to offer you another room more to your liking.

8/10 Good

Rebecca

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Response from Americas Best Value Inn Joshua Tree 29 Palms on 6 Feb 2024
Thank you for taking the time to share your experience with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Wall is thin as a paper, you can hear people talking from your neighbors. Pretty annoying.
Stayed 1 night in Feb 2024
Response from Americas Best Value Inn Joshua Tree 29 Palms on 5 Feb 2024
We're sorry to hear that you felt the noise level was annoying during your stay with us. It is our hope that you will be back in the future. Thank you for your business and we wish you safe travels.

10/10 Excellent

John

Great service they gave me early check in I give it a 10 plus
Stayed 1 night in Jan 2024
Response from Americas Best Value Inn Joshua Tree 29 Palms on 29 Jan 2024
Thank you for sharing a review of your recent experience. Our team here at Americas Best Value Inn Joshua Tree is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excellent

Izeha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Americas Best Value Inn Joshua Tree 29 Palms on 25 Jan 2024
Thank you for taking a moment to share your experience at the Americas Best Value Inn Joshua Tree 29 Palms. We are so pleased to hear you found everything to your liking. We look forward to welcoming you back again soon.

8/10 Good

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and spacious.
Stayed 1 night in Dec 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 8 Jan 2024
We appreciate you sharing your review with us and other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

10/10 Excellent

Roshelle Han

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Michele, Front Desk Night Audit on 8 Jan 2024
Thank you for the fantastic rating! Please come and see us again!

10/10 Excellent

Poojitha, Fremont

Travelled with partner
Perfect spot for Joshua national park visitors
Stayed 1 night in Dec 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 31 Dec 2023
Thank you for your recommendation. We're so happy that our location worked out well for your needs. Please come back again the next time you visit the area.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 31 Dec 2023
It was a pleasure having you as our guest! We hope to see you return again soon.

6/10 Okay

Rebeca

Liked: Staff & service, amenities
Bedding didn't look clean, but manager went & change sheets. She has great attitude👍
Stayed 2 nights in Dec 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 28 Dec 2023
Thank you for your great feedback. We appreciate you and your business. Please come back again when visiting the area.

10/10 Excellent

Mason

Stayed 1 night in Dec 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 21 Dec 2023
Thank you for choosing us for your travel plans. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future.

4/10 Poor

Marly

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
My tv didnt work.. i was uncomfortable having a male staff member come in my room to see the problem. Im a women traveling alone , i checked in after 11pm. Its freezing and the heater didn’t work. Thank goodness i carry my own blankets.
Stayed 1 night in Dec 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 19 Dec 2023
Marly, thank you for choosing to stay with us. Please accept our apologies for the inconveniences you experienced during your visit. We have shared your concerns with our team and we are implementing a plan to correct these issues. We would love to welcome you back so that we can provide you with the outstanding service you deserve. We look forward to seeing you the next time you are in the area.

10/10 Excellent

betty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Nov 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 14 Nov 2023
It is a pleasure to read your review of the Americas Best Value Inn Joshua Tree 29 Palms. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Excellent

Isela

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 8 Nov 2023
We are very happy we met your expectations. We’d love to hear about your experience!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We would stay there again
Clean and comfortable
Stayed 1 night in Nov 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 6 Nov 2023
Clean and comfortable accommodations are what we like to deliver to our guests. Thank you for your recommendation and we look forward to welcoming you back again in the near future.

10/10 Excellent

Alondra

Stayed 1 night in Oct 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 31 Oct 2023
We're delighted you had an excellent stay Thank you for your recommendations, and we look forward to welcoming you again the next time you are in our area!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean rooms
Was great stay like always
Stayed 1 night in Oct 2023
Response from BradF on 23 Oct 2023
Hi Robert,So glad you had a great stay.Thanks

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from Highway 62. Great customer service from staff, very friendly. We had issues with toilet and they provided key to exterior bathroom.
Stayed 1 night in Oct 2023
Response from Americas Best Value Inn on 22 Oct 2023
Dear Kimberly, thank you for taking the time to review your recent stay at our hotel. We are pleased to hear the easy access to our hotel, and great customer service played a role in making your stay great. However, we apologize about the issue with the toilet, and we are glad we could find an alternative while you were with us. We appreciate and value your feedback. We hope to welcome you back again anytime your traveling in Twentynine Palms.

10/10 Excellent

Kathleena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
The staff are so nice and helpful. I love staying there.
Stayed 2 nights in Oct 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 11 Oct 2023
Thank you for being our guest. We are happy to know that you were impressed with our staff. We value your business and hope to welcome you back soon.

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
He shower was clog all the time
Stayed 4 nights in Oct 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 11 Oct 2023
We are very sorry for your inconvenience and we have addressed the issue. We hope to welcome you back for a much better experience.

10/10 Excellent

Maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They all ways happy with a smile I love it here my kids love it here to
Stayed 6 nights in Sep 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 28 Sept 2023
Thank you for your warm and generous review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

10/10 Excellent

Alex

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it there I would like to stay again
Stayed 3 nights in Sep 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 21 Sept 2023
Thank you for your warm and generous review! It was our pleasure to have you as our guest and it is guests like you who make our job enjoyable. Safe travels and hurry back!

6/10 Okay

Michael

Liked: Staff & service
Stains on sheets and dirty water came up from the sink drain and clogged the sink. Staff was courteous and the pool area looked nice.
Stayed 1 night in Aug 2023
Response from BradF on 23 Aug 2023
Hi Michael,Thanks for leaving a review. We will take a look at your room on the sheets, water and drain.Great to hear about the staff. I will let them know. Thanks

2/10 Terrible

Ryan

Disliked: Property conditions & facilities
pool was filled in with dirt. Tv didn't work. Tried to charge me for another night. I will never stay here again.
Stayed 1 night in Aug 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 19 Aug 2023
Ryan, we apologize for not meeting all of your expectations during your time spent with us at the America Best Value Inn Joshua Tree-29 Palms.

10/10 Excellent

jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Aug 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 5 Aug 2023
We're so glad you enjoyed your stay and you found all the staff was very friendly and your accommodations were great. All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

2/10 Terrible

Jennifer

Stayed 1 night in May 2023
Response from BradF on 26 Jun 2023
Hi Jennifer,Sorry to hear about your stay. Please let us know how we can improve.Thanks

10/10 Excellent

Chaewon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 19 Jun 2023
On behalf of our entire staff at the Americas Best Value Inn Joshua Tree 29 Palms, we thank you for your business and for your comments regarding our hotel. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

10/10 Excellent

Maria

Very nice clean room with microwave/refrigerator; location is also quiet and convenient to Joshua Tree
Stayed 1 night in May 2023
Response from Americas Best Value Inn on 16 May 2023
Dear Maria, thank you for taking the time to review your recent stay. We are pleased to hear you found he room to be clean, and the location to be quiet and close to Joshua Tree National Park. We appreciate and value your feedback. We look forward to welcoming you back anytime your traveling in Twentynine Palms.

6/10 Okay

Angela

Liked: Staff & service
Disliked: Property conditions & facilities
When I booked this hotel I thought I had booked a room with a jetted tub. Nope, no jetted tubs. No Pool or Jacuzzi either. No elevator either and that made for a difficult time getting luggage up the stairs by myself. The room décor as old and could use some updates. Pillows were like some kind of half pillow... weird! Next time, I'll stay near Joshua Tree to hopefully have a better standard at the next hotel.
Stayed 1 night in Apr 2023
Response from BradF on 11 May 2023
Hi Angela,Thanks for taking the time to review. Sorry about the jetted tub. We do not advertise Pool or Spa. We will take a look at Pillows.Thanks

2/10 Terrible

Phylicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t give me my refund or a receipt due to them changing the rules and request that I give them an additional 100$ cash deposit, I didn’t have cash and spend everything I had on the room. I was told to go somewhere if I didn’t like that. And they never gave a refund or a receipt and changed me over 150$ I’m still fighting with my bank to get this back. Do not stay here unless you want to scammed
Stayed 2 nights in May 2023
Response from 4875 on 14 May 2023
Hi Phylicia,Hi Phylicia,I am sorry to hear about your experience. We have a strict deposit policy. We will look into what happened and will get back to you. If everything is in order than will make sure deposit is refunded.Thanks

8/10 Good

Young

Stayed 1 night in Apr 2023
Response from BradF on 3 May 2023
Thanks Young

8/10 Good

Lewis

Travelled with family
Liked: Cleanliness, staff & service
This was a good value. The staff were all very nice and helpful
Stayed 1 night in Apr 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 1 May 2023
Thank you very much, Lewis! Our staff will be so happy to know that their efforts have been noticed. We value your business and all of us look forward to having the pleasure of your company again in the future. We hope to see you soon!

10/10 Excellent

allain

Stayed 1 night in Apr 2023
Response from Americas Best Value Inn on 29 Apr 2023
Dear Allain, thank you for taking the time to review your recent stay at our hotel. We are pleased to see you had an exceptional visit. We appreciate and value your feedback. We look forward to welcoming you back anytime your traveling in Twentynine Palms.

2/10 Terrible

April

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came to town for a funeral. There were bugs the room was not clean dirty rags under sink. Ended up leaving management was very rude, said they were crickets they were not..I have picture
Stayed 1 night in Apr 2023
Response from Americas Best Value Inn on 18 Apr 2023
Dear April, thank you for taking the time to review your recent stay at our hotel. We are sorry to see it was not a more enjoyable visit. We apologize about the issues in the room. We did end up checking you out with a refund. We appreciate and value your feedback, as we strive to cater to guests needs the best way we can. Take care.

2/10 Terrible

Colette

Travelled with partner
Disliked: Staff & service, amenities
If you get the room through Travelocity or any other site you don't get to use any of the amenities. Because you didn't go through the motel. They don't help you by correcting the problem that you didn't know about. They tell you that there is nothing they can do. And this was from management. so you just have a room and they charge you for everything as extra. All the way down to house keeping. This was the first time I have ever experienced this in my life. The check in guy was the best part of being there. He was very friendly and nice. After that the hotel sucked. They didn't even try to help . Don't stay there.
Stayed 1 night in Apr 2023
Response from Americas Best Value Inn on 18 Apr 2023
Dear Colette, thank you for taking the time to review your recent stay at our hotel. We offer the same amenities to guests weather they book through third party or our hotel directly. We apologize about any inconvenience. We appreciate and value your feedback, as we strive to cater to guests need the best way we can. We hope to welcome you back in the future for a superior visit.

2/10 Terrible

Lori

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was one of the worst hotel I have ever stayed in my entire life. Dirty, noisy, crickets running all over. Did not get one minute of sleep Our money needs to be refunded
Stayed 1 night in Apr 2023
Response from Americas Best Value Inn on 17 Apr 2023
Dear Lori, thank you for taking the time to review your stay with us. We are sorry to see it was a more enjoyable one. If you would have let us know and give us a chance to assist you, we could have had a chance to satisfy you. But you did not let us know and we do not offer refunds at check out. We apologize for any inconvenience and issues you faced.

6/10 Okay

Ed

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It’s a place to sleep. I wish I haven’t brought a black light to see what had been going on in the room before me. Yikes.
Stayed 1 night in Apr 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 12 Apr 2023
Thank you for your review. We appreciate your three star review and hope to see you return.

8/10 Good

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 1 night in Apr 2023
Response from Americas Best Value Inn on 7 Apr 2023
Dear Steve, thank you for taking the time to review your recent stay at our hotel. We are pleased to hear you felt it was a good value. We appreciate and value your feedback. We hope to welcome you back again anytime your traveling in Twentynine Palms.

6/10 Okay

Edwin

Liked: Cleanliness
Stayed 1 night in Mar 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 26 Apr 2023
Thanks for taking the time to leave us your review. We are so sorry you had a 3 star review experience with us. We take our guests’ feedback seriously and would love to learn more about your room and stay. Please reach out to us if you would like to share more details. Thanks again for the review we love hearing from our guests.

8/10 Good

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 5 Apr 2023
Thank you for your recommendation, Nathan, and we look forward to welcoming you back again next time you are in our area.

10/10 Excellent

LINCOLN, Fontana

Travelled with partner
Liked: Cleanliness, staff & service
Good - spatial room, good amenities - fridge, microwave & iron Bad - shoddy construction of a retaining wall; wet towel left in bathroom
Stayed 1 night in Mar 2023
Response from Americas Best Value Inn on 2 Apr 2023
Dear Lincoln, thank you for taking the time to review your recent stay at our hotel. We are pleased to see you had a nice stay. We are glad to hear the room ad in room amenities played a role in making your stay great. We appreciate and value your feedback. We hope to welcome you back anytime your traveling in Twentynine Palms.

10/10 Excellent

Ezri

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2023
Response from Americas Best Value Inn Joshua Tree 29 Palms on 1 Apr 2023
It's always great when we can help guests make the most of their time with us – whether it be recommending a restaurant or showing them how to get around town! All of us at Americas Best Value Inn Joshua Tree Twentynine Palms look forward to your next visit.

6/10 Okay

Breann

Travelled with partner
Liked: Staff & service, property conditions & facilities
The room smelt like cigarettes and the tv didn’t work at all.
Stayed 1 night in Mar 2023
Response from Americas Best Value Inn on 30 Mar 2023
Dear Breann, thank you for taking the time to review your recent stay at our hotel. We are pleased to see you had a decent stay despite the issues in the room. We apologize for these inconveniences and appreciate you letting us know so we can ensure we correct this promptly. We value your feedback. We hope to welcome you back in the future for a superior visit.

4/10 Poor

Kelly

Disliked: Cleanliness, staff & service, property conditions & facilities
Room had a horrible odor, TV didn't work. No staff on the Oasis side, didn't feel safe. Won't return.
Stayed 1 night in Mar 2023
Response from Americas Best Value Inn on 20 Mar 2023
Dear Kelly, thank you for taking the time to review your recent stay at our hotel. We are sorry to hear it was not a more enjoyable visit. We appreciate and value your feedback, as we strive to cater to guests needs the best way we can. Take care.

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Oasis Inn & Suites on 20 Mar 2023
Dear Frederick, thank you for taking the time to review your recent stay at our hotel. We are pleased to see you had an exceptional visit. We appreciate and value your feedback. We look forward to welcoming you back again anytime your traveling in Twentynine Palms.