3 outdoor pools, open 7 AM to 9 PM, cabanas (surcharge), pool umbrellas
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Reviews of SereS Springs Resort & Spa Singakerta

5 out of 5
SereS Springs Resort & Spa Singakerta
Banjar Jukut Paku Singakerta, Ubud

Reviews

9.6

Exceptional

Rating 10 - Excellent. 312 out of 389 reviews" "
Rating 8 - Good. 52 out of 389 reviews" "
Rating 6 - Okay. 16 out of 389 reviews" "
Rating 4 - Poor. 6 out of 389 reviews" "
Rating 2 - Terrible. 3 out of 389 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Oumarou

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Man it was the best birthday ever. They gave me complimentary cake free 5star 2 hour massage and a free dinner. I felt safe and secure. The whole staff was amazing. I will definitely be returning. Best hotel I’ve stayed in so far!
Stayed 1 night in Apr 2024

10/10 Excellent

KASRA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior..
Stayed 1 night in Apr 2024

10/10 Excellent

Tess

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was nice and comfortable and staff were friendly.
Stayed 4 nights in Apr 2024

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During my recent stay at this exceptional hotel, I was truly impressed by the impeccable service, luxurious accommodations, and attention to detail. From the moment I arrived, the staff went above and beyond to ensure my comfort and satisfaction. The room was beautifully appointed, offering stunning views and all the amenities one could desire. The dining experience was a culinary delight, showcasing a variety of delicious dishes prepared with finesse. Overall, my stay was nothing short of extraordinary, and I would highly recommend this hotel to anyone looking for a memorable and indulgent getaway.
Stayed 4 nights in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful. All the amentaties were amazing wish i could have stayed longer
Stayed 1 night in Apr 2024

10/10 Excellent

Kapil

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service staff are good and polite.
Stayed 7 nights in Mar 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Front Office Manager on 25 Mar 2024
Dear Shawn,Thank you for excellent review score and for choosing to stay with us at SereS Springs Resorts & Spa.We look forward to welcoming you back at our resort in the nearest future..

10/10 Excellent

Harvey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I’d certainly recommend it for couples.
Stayed 5 nights in Mar 2024
Response from Front Office Manager on 25 Mar 2024
Dear Harvey,Thank you for excellent review score and for choosing to stay with us at SereS Springs Resorts & Spa.We look forward to welcoming you back at our resort in the nearest future..

10/10 Excellent

jalees, Hyderabad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 4 nights in Feb 2024
Response from Front Office Manager on 12 Feb 2024
Dear Jalees,Thank you so much for taking the time to share excellent review score.We are absolutely thrilled that you enjoyed your stay at nice place SereS Springs Resort.Hope we able to serve you another time.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Amirdzhon

Stayed 3 nights in Jan 2024
Response from Front Office Manager on 12 Feb 2024
Dear Amirdzon,Thank You for excellent review score, and we will share your review to all associates in order to boost their motivation to do their best in serving all customer.We look forward to welcoming you another time at our resort.Best Regards,Kunto SunarhadiFront Office Manager

8/10 Good

Sarah, Yokosuka-shi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Firstly, I'll start by saying the staff at this property truly are wonderful and go above and beyond to accommodate their guests (especially the little ones), which made our stay at the hotel incredibly comfortable. However, I believe there is room for improvement on some fronts to make it a more wonderful experience for other guests. Dining: while the menu offers wide selection of cuisine and food options, the food quality was not great, mediocre at best. The fresh juices are great! House-keeping: We stayed in the pool villa. Our back doors leading into the pool area were left unlocked twice post house-keeping visits. On one occasion the door was left slightly ajar. We also had insects coming out of the sink and bath tub drains, which is probably because of the surrounding greenery but is worth mentioning for those who do not particularly love having insects in their room (mostly the bathroom). Spa: the services offered are great. I did the 90 min lomi-lomi massage, 30 min feet reflexology and 90 min hot stone. All were incredibly relaxing and I enjoyed them. However, therapists should not be banging and clanging things (like wooden bowls) while you're trying to relax. They should also speak in lower tones of voice so they don't interrupt your zen and undo the whole relaxation experience.
Stayed 8 nights in Jan 2024
Response from Front Office Manager on 15 Jan 2024
Dear Sarah,Thank you for sharing your mins experience during your stay with us in order to improve our products & services. We are thrilled to hear that you enjoyed the service of our associates, the relaxing & great service of SPA. Your feedback on unlocked doors, insects and food quality has been discussed, elaborated by General Manager and address it to related Departments for follow up. Your all feedback very valuable for us to enhance our offerings and services. We appreciate your suggestions and look forward to welcoming you back for an even better experience.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Kamarudin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The villa that we booked is super nice. The service is above our expectation. Would definitely come back here again in the near future 😊.
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 18 Jan 2024
Dear Kamarudin,Glad to hear, you had wonderful experience stay at our resort, particularly stay at One Bedroom Villa.I would like to also take this opportunity to thank you for your kind recognition of our service and would like to come back in the near future.We are all looking forward to be serving you back soon for another memorable stay at SereS Springs Resort & Spa, Singakerta !Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

CLAUDIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my family in this wonderful boutique hotel and loved every moment. The staff was amazing, the spa wonderful, the beds so comfortable, the pool just right. We enjoyed it very much. Would definitely stay there again.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 18 Jan 2024
Dear CLAUDIA,Greetings from SereS Springs Resort & Spa, Singakerta - Bali !Glad to read that you had a memorable stay with us and thank you so much for recognizing the genuine caring extended by our associates , wonderful Spa and comfortable our bed and enjoy priavte pool villa.I will personally share your great review and kind highlight with the entire team as I am sure it will further add an additional motivation to each and everyones of us in our daily efforts of creating memorable experiences for all our guests.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Sidney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Front Office Manager on 27 Dec 2023
Dear Sidney,I would like to take this opportunity to thank you for choosing to stay with us and it is a great pleasure to welcome you to SereS Springs Resort & Spa, Singakerta.I would like to express our sincere gratitude for taking the time to give us excellent review score.Hope we able to serve you in the nearest future. Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Subramaniam

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great.
Stayed 4 nights in Dec 2023
Response from Front Office Manager on 27 Dec 2023
Dear Subramaniam,It was a great pleasure to have you staying at SereS Springs Resort & Spa, Singakerta.Thank you very much for your excellent review score.We were delighted to know how much your enjoyed your stay with us.We look forward to welcome you back to our beautiful & peaceful resort in the very near future!Best Regards,Kunto SunarhadiFront Office Manwger

10/10 Excellent

Karim

Stayed 1 night in Oct 2023
Response from Front Office Manager on 17 Nov 2023
Dear Karim,Thank you for excellent review toward our service & product during your holiday at our resort.Hope we able to serve you another time at our beautiful resort.

10/10 Excellent

Monica

Stayed 2 nights in Oct 2023
Response from Front Office Manager on 17 Nov 2023
Dear Monica,Thank you for your perfect review score.We are delighted to receive it, and proof all associates at SereS Springs Resort & Spa has been dedicated by providing excellent service and product.We look forward to serve you again in the nearest future while you are in Ubud.

10/10 Excellent

Errol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is clean and the staff are courteous, professional, friendly and helpful. There is a nice variety of foods for breakfast that will leave you happy and well fed. The location is not within the Ubud centre but still close enough to get there quickly via car. We would certainly stay here again on our next trip to Ubud.
Stayed 4 nights in Oct 2023
Response from Kunto Sunarhadi on 17 Nov 2023
Dear Errol,We would like to thank you for choosing our hotel as your accommodation during your recent visit to this beautiful island, and taking the time to share your memorable stay with other readers.We are very pleased to read that you appreciated the assistance of our staff and enjoyed the facilities provided as well as loved the breakfast and location close to Ubud Centre.Your comments on the service provided by our associates be shared.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon to SereS Springs Resort & Spa, Singakerta.

10/10 Excellent

Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Sep 2023
Response from Front Office Manager on 24 Oct 2023
Dear Marie,Thank you for your review. We're delighted to hear that you find our resort was clean and giving us such excellent review score.Hope we able to serve you another time at our beautiful resort.

10/10 Excellent

Alana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the most wonderful time, and the staff always went above and beyond every day for us.
Stayed 5 nights in Sep 2023
Response from Front Office Manager on 24 Oct 2023
Dear Alana,Thank you for your review. We're delighted to hear that you find our resort beautiful, with great facilities and breathtaking sunsets.We truly appreciate your compliments about our lovely and friendly staff who go the extra mile to make your stay special. We look forward to welcoming you back to our resort in the future.

10/10 Excellent

Rajesh

Stayed 6 nights in Sep 2023
Response from Front Office Manager on 24 Oct 2023
Dear Rajesh,Thank you for stay with us and giving wonderful review score.We look forward to welcoming you back in the nearest future

10/10 Excellent

Vadim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was absolutely amazing. Nothing to even pick on.
Stayed 7 nights in Aug 2023
Response from Front Office Manager on 24 Oct 2023
Dear Vadim,Thank you for wonderful review for amazing in everything during your stay at our beautiful resort.Hope we able serve you another time at SereS Springs Resort & Spa, Singkakerta

10/10 Excellent

Bin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in SereS spring resort for 3 nights and spent wonderful time. The staff were friendly and thoughtful, the room was clean, we especially enjoyed the buffet breakfast which had a wide variety. 3 of us stayed in a garden view villa, there were a king sized bed and an extra bed. We especially enjoyed the sunrise view on a rice field which can be seen from the balcony and private pool, and watching egrets flying over the rice fields before the sunrise. I’ll recommend this place to who want to enjoy quietness and nature during their trip to Bali.
Stayed 3 nights in Sep 2023
Response from Front Office Manager on 24 Oct 2023
Dear Bin,We're thrilled to hear that you had an excellent experience stay with us and that you found our friendly & thoughtful associates, clean room, with excellent buffet breakfast. In particular you were enjoy view on rice field, sunrise from the balcony.We hope to welcome you back for another great experience stay at our beautiful resort in the future.

10/10 Excellent

Saleh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 24 Oct 2023
Dear Saleh,It's really great honor to receive your wonderful review score. We look forward to welcome you back at our resort in the future.

10/10 Excellent

Dylan

Stayed 4 nights in Aug 2023
Response from Front Office Manager on 24 Oct 2023
Dear Dylan,Thank you for excellent review score. We look forward to welcome you back at our resort in the future.

10/10 Excellent

Chidozie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
I was impressed with the customer service, how accommodating all the staff are, the complimentary really good breakfast, amenities. 5 stars. I'd def stay again.
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 24 Oct 2023
Dear Chidozie,We're delighted to hear that you enjoyed your stay at our resort, with all accommodating staff, good breakfast and amenities at 5 stars hotel level.We look forward to welcome you back at our resort in the future.

10/10 Excellent

Ahmed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Front Office Manager on 22 Aug 2023
Dear Ahmed,Thank you for giving us excellent review score.Hope we able to serve you at our resort not in long distance time.Best Regards,Kunto SunarhadiFront Office Manager

6/10 Okay

Sharath

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Lower villas require you to take almost 5 floors of stairs, no lift available. Steps often get wet from the water spilled by the infinity pool. And lower villas close will have lot of geckos( some of them are very big about a foot long and 4 inches wide), which made us super uncomfortable.
Stayed 6 nights in Aug 2023
Response from Front Office Manager on 22 Aug 2023
Dear Sharath,Thank you for taking your time to share your experience stay with us at SereS Springs Resort & Spa, Singakerta.We take note on your constructive feedback on water water spilled from overflow infinity pool. As for geckos we are unable to control it as the villas facing to the natural view and direct to the garden landscape. However to ensure the geckos is non poisoning and unable to enter into your villa as the indoor area protect 2 doors : glass door & mosquitoes nets door.Thank you and hope we able to welcoming you back at our resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Shobha, Brisbane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was tucked away from the hustle and bustle of Ubud. Staff were fantastic including the Spa staff. The Spring Pool was unique and private to unwind in.
Stayed 4 nights in Jul 2023
Response from Front Office Manager on 11 Aug 2023
Dear Shobha,Thank you for wonderful review toward our service & product. Hope we able to serve you another time at our beautiful resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Andrea

Travelled with family
Liked: Staff & service, property conditions & facilities
Loved the beautiful pool and resort overall. The breakfast buffet was excellent and the service was so attentive and personable. Much thanks to all staff and particularly Nouman, Agus, Ria and Made who made special efforts with service and personal connections.
Stayed 6 nights in Jul 2023
Response from Front Office Manager on 28 Jul 2023
Dear Andrea,Thank you very much for your wonderful & excellent review.I will share your review to all of SereS Associates to give lift up their motivation to provide excellent service toward our all customer.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Fatima Zahra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in May 2023
Response from Front Office Manager on 28 Jul 2023
Dear Fatima Zahra,Thank you for excellent review toward our service & product.We are SereS Springs Resort 's Associates strive for better quality & service.Hope we able to serve you another time at our beautiful resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Martijn

Stayed 5 nights in Jun 2023
Response from Front Office Manager on 28 Jul 2023
Dear Martijn,It's our great honor receiving your excellent review score.We look forward to welcoming you back to our beautiful resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Chiau Chze

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2023
Response from Front Office Manager on 28 Jul 2023
Dear Chiau Chze,Thank you for staying with us and leave wonderful review.Hope we able to serve you at our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Miriam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was hands down one of the best hotels we have ever stayed at. We loved everything about it. Do not hesitate!
Stayed 4 nights in May 2023
Response from Front Office Manager on 10 Jun 2023
Dear Miriam,It's become a great honor to receive your excellent review toward our service & product.Your comment will be shared to SereS associates and they will more motivated to provide best service to all customer all the time.We look forward to welcoming you back at our beautiful resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are very nice and friendly. They keep the hotel clean. I would highly recommend this place.
Stayed 3 nights in Jun 2023
Response from Front Office Manager on 28 Jul 2023
Dear Felix,Thank you for your excellent review toward our service (nice & friendly staff) as well hotel cleanliness.I will share your review to all hotel associates and they will be happy that their service is recognized & reward by customer.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in May 2023
Response from Front Office Manager on 10 Jun 2023
Dear Peter,Thank you for choosing our resort during your short holiday in Ubud.Glad to receive your compliment toward our service staff.Hope we able to welcoming you back to our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Nana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s just so quiet and relaxing. It was a really lovely time for us!
Stayed 4 nights in May 2023
Response from Front Office Manager on 10 Jun 2023
Dear Nana,Glad to receive your positive and excellent review. Indeed our resort peaceful and relaxing.We look forward to welcoming you back to our resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Sirish

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was excellent and staff like Devi, Purni are very helpful. My Best stay ever and will recommend to my friends and family.
Stayed 4 nights in May 2023
Response from Front Office Manager on 27 May 2023
Dear Sirish,Thank you for excellent review and giving compliment to some of our associates.We look forward to welcoming you back to our resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Marife, BURLINGAME

Liked: Cleanliness, staff & service, property conditions & facilities
We certainly enjoyed our stay on this property which is well kept. Our experience has been pleasurable. We appreciate the helpful, kind and friendly staff from guest relation, housekeeping and all the Mulberry dining staff. Everyone we encountered has been absolutely nice & helpful. Also very much enjoyed the cold pressed juice in the mornings and their delicious oatmeal cookies!
Stayed 4 nights in May 2023
Response from Front Office Manager on 27 May 2023
Dear Marife,Thank you for wonderful review toward our service & product. I will share your review to all associates. We will strive to be better.Hope we able to serve you another time at our resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Front Office Manager on 10 Jun 2023
Dear Jeffrey,Thank you for excellent review score.Hope we able to serve you another time at our resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

christelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons passé un merveilleux sejour dans cet hotel
Stayed 2 nights in May 2023
Response from Front Office Manager on 15 May 2023
Dear Christelle,Thank you for excellent review toward our service & product. We are SereS Springs Resort & Spa, Singakerta's Associates strive for providing best service to customers and your review will motivate us to do our best.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Mkalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet location. We had a room with pool access which was great. Staff were extremely friendly and helpful. Clean rooms and some good, local food choices on the menu.
Stayed 3 nights in May 2023
Response from Front Office Manager on 7 May 2023
Dear Natalia,Thank you for excellent review toward our service & product.It's our pleasure you had enjoyed our clean room, choices of local food and the level service of associates.Thank you for choosing our SereS Springs Resort as your holiday destination and hope we able to serve you in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing views and service
My wife and I stayed here for 4 nights during our honeymoon. We were surprised that the hotel was even nicer than the photos! The staff were super helpful and friendly. The locations is 15 minute scooter ride from the middle of town. There gets a lot of traffic in the evening time so if you go by taxi it can take up to 45 min. Scooters can bypass traffic by lane splitting but it’s only good if you are confident. The tap water is not safe to drink but they provide two water bottles in the room each day. They also have drinking water fill up stations at each floor which is very convenient! We usually filled up all our water bottles and put in the fridge overnight to have cold water the next day. The restaurant was pretty fancy but the dinner was just ok. The breakfast was great though with lots of local and western options, eggs made to order, fruit, pastries, etc. The spa was great but was hard to get a reservation, needed to reserve a day in advance. We went to a local massage place just a few minute walk and they were great there as well! Overall hotel was great with amazing views and service!
Stayed 4 nights in Apr 2023
Response from Front Office Manager on 8 May 2023
Dear Craig,Thank you for wonderful review.Our resort located at 5 kilometers away from Ubud Centre ,nice resort with beautiful & natural surrounding and away from busy of Ubud Town Centre, however for guest who will visit Ubud Centre, it will takes around 15 - 30 minutes depending on the traffic. Some guests would prefer to use their own transport with scooter to exploring Ubud freely with less traffic on the road.Upon arrival our Front Desk staff always advise to the guest to do Spa booking in advance to avoid booked out the slots due to high demand on Spa treatment.Thank you for highlighted quality of breakfast with lots of local and western options and we do our best to improving our food quality for all dining at Restaurant. Yes you're right, our resort overlooking rice field with amazing view of Mount Agung (subject to weather permitted). On behalf of Management, thanking you for very positive feedback and certainly we look forward to welcoming you at our resort. Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property located in a beautiful neighborhood of Ubud, quiet with great service and amenities
Stayed 3 nights in Apr 2023
Response from Front Office Manager on 16 Apr 2023
Dear Sally,Thank you for excellent review toward our service & products.We look forward to welcoming you back to our resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022
Response from Kunto Sunarhadi on 5 Apr 2023
Dear Anonymous,Thank you for your excellent review score toward our services & products. Hope we able to serve you at our resort at nearest future.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

kora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional hotel
Excellent experience. Super friendly service. The Sutera Villa is worth the price, with all the conveniences you could ask for. Great environment and jungle ambience. When we went, only one restaurant was open which was a little limiting - although the food was good. Definitely recommended if you want a secluded, private stay in the middle of the jungle.
Stayed 4 nights in Feb 2023
Response from Front Office Manager on 25 Feb 2023
Dear Kora,On behalf Management of SereS Springs Resort & Spa, we would like to express our appreciation for wonderful feedback toward service & product. We take note about our limited menus at restaurant and already discussed with Executive Chef for improvement.Hope we able to serve you at our beautiful resort in the nearest future.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Naika T.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, the staffs were amazing , friendly and very helpful. I would gladly come back, and I highly recommend this hotel
Stayed 6 nights in Jan 2023
Response from Kunto Sunarhadi on 2 Feb 2023
Dear Naika T,Thank you for wonderful review toward our service & product.Hope we able to serve you another time at our beautiful resort.Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My entire stay was absolutely wonderful. When I arrived in the evening the staff was very helpful they help me get to my room showed me around. I got to go exploring and I saw the spa booked a massage for the following evening and relaxed by the pool. The staff went above and beyond to make my stay wonderful day helped arrange anything I wanted to do the room was clean the air conditioning worked the refrigerator worked I was poolside so I could just walk out right to the pool. The one thing that got my attention was during exploring there were three flights of stairs to get down by the natural spring pool and by the time I got back up I needed a shower I didn't know that there were buggy systems if you stayed down there in the Villas absolutely wonderful stay for my first time in Bali I will be back.
Response from Kunto Sunarhadi on 2 Feb 2023
Dear Kathleen,Thank you for your time write review with excellent score.For those guest stay at Villa, they may request to drop & pick up by buggy while the road didn't wet because of rain. However guest may take a walk and enjoy the beautiful landscape of resort area along the way to Spring Pool.Hope we able to welcoming you back at SereS Springs Resort in the nearest future. Best Regards,Kunto SunarhadiFront Office Manager

10/10 Excellent

huishan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view
Response from Kunto Sunarhadi on 8 Jan 2023
Dear Huishan,Thank you for your review with excellent score. We are happy, you love our resort rice field view.Hope we able to serve you in the nearest future. Best Regards,Kunto SunarhadiFront Office Manager