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"Great stay. I booked a room with open air bath and it came with the access to the executive lounge for afternoon snacks and drinks. Snacks, beers and wine. The snacks there was amazing. Coz I booked two consecutive nites, they gave us access to the exclusive public bath, less ppl and with more privacy. The room was so clean and the staff were excellent. I was impressed by a staff Jaing, she was so helpful and always so enthusiastic and ready to help all the time when I saw her at the reception - check in and check out and when she was working at the executive lounge. The cleaning team was doing an excellent job. All of these made my stay so wonderful. "

"Comfortable bed and good shower, large room, great location and very central. Nice extra amenities too. There is storage for luggage after you check out so you can explore before your next transit, but it is first-come first-serve where you lock your bag up in their lobby. "

"Close to train station and bus stops. Easy to get to other locations."

"Breakfast was delicious. Walking distance from the JR station. Room was basic but had everything you need. "

"Great clean awesome hotel."

"Great location. Right next to the Karuizawa station, outlet and snowfields. Shuttle scheduled to come every 15-30 minutes to take you around the resort, outlet and other snow fields. Staying at resort also gives you discounted rates with the ski lifts and gear rental. Spacious room. Great for families."

"Lovely hotel "

"Really nice location, close to train station, Subway sandwich and Starbucks. Plenty of restaurants. Convenience store right next door. "

"Love proximity to train station and other transportation hub. Breakfast buffet was great"