Ugchelen-Zuid Holidays

We had room 303 this was a large room the heating was very good and we had a need for air-conditioning to be used. This unfortunately caused it to leak and we had a puddle of water in bedroom under unit..we contacted reception and as it was between xmas and new year we were given bath mats to soak up water and advised to turn unit off and open window..we stayed from 28th dec to 5th jan ..this issue was not resolved..unfortunately this was the least of our problems ..we purchased a tsa padlock at airport for the return trip.. but having read previous reviews used it on our suitcase which contained passports and cash ..we spent the next day out.. we returned to find this had been tampered with and luckly the padlock held up although we have to get it cut off as it was broken ..therefore we carried all valuables wirh us for the week..have stayed in Amsterdam many times never had this problem before..we would therefore give this hotel a very poor rating. We would appreciate a response from expedia regarding this

Excellent very helpful staff

Room was very clean and the hotel is in an excellent location

Room was amazing. Comfy, clean and views of two canals!

Room was very nice, very clean and the staff was incredibly kind and helpful. I was stuck Amsterdam for 3 days with a 4 years old kid due to flight cancellations and the staff made the waiting time really pleasant for both of us. I highly recommend this hotel without hesitation.