Umpqua Hotels

"I booked a pet room through expedia (only dogs allowed), but when I arrived they charged me another $15. Whatever, it was worth it. The room was immaculate. In a pet room with carpet, it had no smell. Super clean. They have you sign a waiver that you'll clean up after your pet, and they're not allowed on the furniture, but that's why the place is so clean and the upholstery is intact. I can see why the deposit was mentioned in other reviews. They have a big grassy area for your dogs and it is very well lit at night so you feel safe. The mattress was very comfortable, super soft. To nitpick I wish the rooms had a regular thermostat for better regulation, the fridge could be colder, and the tv was really small. Also it is next to a freeway which can get noisy."

"We have stayed here many times before and had a decent stay. Unfortunately, this was the worst one, and we won't be back. The staff gave us the keys to a room that was already occupied...we walked into someone else's room. Not only was that inappropriate, but also unsafe. I was worried that could happen to our room as well and at any point someone could come in to our room. I felt the staff did not handle this well at all and merely shrugged it off. They said a manager would contact me about compensation, but they never did... This was a huge mistake on their part and the manager should've done what they could to make sure we were comfortable. The breakfast was not stocked when we came down to eat. We waited for a bit to see if they would restock a few of the hot items and they never did. They also took away the pancake machine which our kids loved. Pretty disappointing trip..."

"Nice, clean room. Friendly staff. Easy check-in and check-out. Great value for the price. Would recommend, especially if you're just looking for a quick overnight stay and don't need lots of amenities."

"Business trip"

"Clean room but floors are dirty, staff and breakfast and parking convenience is amazing "

"We found the breakfast to be decent, the hot tub and pool were great, the staff was friendly and nice, although the room could have been cleaner and our room had a slight musty smell, but overall it was a great experience."

"Room is nice and huge. Staffs are very friendly and warm. Cheap gas right next door. Great little overnight stop. "

"Great service, workout room and complimentary breakfast "

"No pillows on the bed when we got to our room. After getting our pillows (3 flat pillows) we looked at our room. It looked like they were doing maintenance to the room and needed a good cleaning. Other guests checked in about midnight and spent 45 mins swearing and yelling because their room was upstairs. I tried to call the front desk but no phone in room. I looked for the number online to call the hotel itself and was sent to voicemail. I wasn’t going to walk past the angry guests to go to the office. They finally left or went to their room but started being really noisy again around 3am for another hour or so. Not able to communicate with the front desk because I was sent to voicemail when tried to call the number it had on their website. Room was ok but didn’t get much sleep. "