Houston Hotel Guide - University of St. Thomas hotels in Houston, United States of America.

"Our biggest issues were communication and there was a power shut off plan that we did not know about which affected us on a Saturday morning while we were trying to get ready to go out for the day. Also their internet went out for majority of a day. We had asked for towels and it took half a day or more to get it. Communication at times is very good but other times their app there was not good communication. It is a beautiful hotel and residence. Amenities appear to be superb. Staff does try. They did communicate via texting very well. I express my concerns about our stay and what was frustrating they said they were understanding but if we would have known that there was a power outage planned we would not have stayed there"

"The hotel is beautiful but there were some negatives. The pool was not heated. The spa lacked a steam room. The restaurant food was not good at all (the most disappointing part). And they keep these large koi fish in an indoor pool area with no access to the sun. Koi need sun for their health. This to me was just pure animal cruelty. For that reason, they should be ashamed of themselves."

"Photos online led me to believe the room was remodeled it was definitely not. The hotel is in process of renovations with elevator, not working and appliances all over the hallways. Some plugs didn’t work either. "

"Yes"

"Great hotel and great price. "

"Clean room, not a very friendly hotel receptionist, The food was good. "

"The entire property was beautiful, the staff was amazing, the FOOD oh my goodness, it was incredible. I only wish the menu had just a bit more of a selection!! I would love to see what else they have to offer. I did notice some dusty areas of the room that look like they just often get overlooked, nothing out of control. I did find a long hair in the bath tub.. but, I know things happen!! Now, there was one thing I had actual issue with, and it was the shower. The rainfall shower head had absolutely no water pressure whatsoever, half of the holes in the shower head were clogged so water really only came out of one section. It was extremely disappointing!"

"Omar was very communicative. We had a great stay!"

"The Saint Augustine Hotel is a fantastic property. It feels like you are in the Pacific Northwest instead of the heart of Houston. Every staff member was attentive and nice. The room was fantastic. We will definitely be back!"