West Milford Hotel Guide - Upper Greenwood Lake hotels in West Milford, United States of America.

"Excellent! Everything was clean, and we received a warm welcome right upon arrival. The room service was excellent and fast! I can't wait to stay here again."

"I was denied check-in because the reservation name did not match my ID. Therefore, the hotel did not provide the service. I am requesting a refund or credit"

"VERY CLEAN AND ORGANIZED "

"The room is small but fairly clean. I didn’t see any stains anywhere. Bathroom has a nice size, no closet. Small cabinet with a mini fridge and tv, so the side. The staff were super nice and gave cookies when checking in. The shuttle bus was supposed to run from 9 to 9 but stopped at 5pm (the driver had left). I didn’t get to try the breakfast but they have tea and coffee in the lobby. Sugar, milk is on the table. If you don’t like the coffee, there’s dunkin and Starbucks nearby. The view is lackluster, I was looking at the highway for the most part and parking lot. Must go’s are the outlet malls which is a 10 minute drive with the stoplights. Parking is almost impossible."

"My stay at Comfort Suites Hotel in Central Valley was a great experience overall. What truly stood out was the exceptional service at the front desk. The staff member who assisted me went far beyond standard customer service—she was incredibly helpful, proactive, and genuinely invested in making sure everything was taken care of. She answered all my questions with patience and clarity and made the entire stay much smoother. Absolutely awesome service. The property itself was also wonderful—clean, comfortable, and well-maintained, which made it easy to relax and enjoy the stay. Breakfast was decent—good enough to start the day, but nothing particularly memorable or out of the ordinary. Overall, I would definitely recommend this hotel, especially because of the outstanding customer service."

"Friendly staff, clean room and easy accessibility to restaurants and shopping outlets and malls."

"Was unable to check in due to expired ID. Wayne laws are strict. Had to make emergency reservation at another hotel. I am an 83 year old senior who is technically homeless and live on social security. I have to move frequently due to hotel policies. This causes aggravation to physical problems. If Expedia paid you, then I deserve to be reimbursed. The monies were withheld from my account and if I am not reimbursed, I'll be living on the street."

"Hotel was great. Room was clean and staff was excellent. The front desk ladies were so helpful and nice when checking in. The breakfast chef and server were also great. Overall a wonderful stay and would stay again if in area. "

"The hotel venue is aesthetically pleasing, clean, and convenient walking distance to the mountain. However, without speaking to staff, the check in process was VERY confusing. Upon arrival, we walked in circles and across the street trying to figure out parking, where to to pickup lift tickets,etc. Only to later discover the two entities are not connected in business! "