Upsalls Creek Hotels

"Not interested"

"The room was spacious. The resort design was exquisite and exploding with great ambiance, especially, the landscape all around. The view from the balcony was refreshing (sighted a black swan early in the morning!) The Boathouse was so chic and classy. The spa pool was just perfect even for the kids to enjoy. Everything... It's just, Wow! "

"I’m very satisfied with my recent stay at this hotel. The staff were very friendly and welcoming throughout our visit. The room was very clean, and the bed was really comfortable. The hotel’s park facilities were perfect for children, my son had a wonderful time playing there. My family really enjoyed the stay, and we were all happy with the experience. Highly recommended for families!"

"the room was clean and staff was friendly but there were items in the room that need a tidy up, other than that it was close to town and the places we need to go to, it suited us as we only needed a room to stay."

"This place is a great place to stay with good facilities and with no fuss. I had everything we needed for a short stay. Very affordable and comfortable accommodation with a great view of the marina and Hastings river if you get a pool facing suite. We didn’t use the restaurant as we have family in town and are with them. Sleeping wise and location is spot on. A little out of the way from the hustle and bustle but close enough to walk to everything. Perfect."

"Well presented very claen modern unit. Recommended"

"Clean room , courteous staff , easy parking , no breakfast "

"Whilst the room was clean and comfortable I was very disappointed that I did not see anyone in reception on my arrival or departure. I was not impressed that there appeared to be no wheelchair access or elevators. The site states 24-hour check-in however on my arrival the door was locked. When I rang the number, I was told I was sent a text message with instructions, but I was not sent a text message. The person who answered the phone sounded like I had inconvenienced him which I felt was an unacceptable greeting when you work with the public and visitors to their town - you want them to feel welcome so they will come back. I had no interaction with staff - not even 'hello'. You are providing a service to people, and you want them to return I have to say I am hesitant to stay at this motel again. It wasn't a cheap motel. The fact you have not catered to people with physical disabilities is unacceptable. The entry is no less than at least 15 stairs and steep. I had to go up two flights of stairs and then walk along a very long corridor to get to my room which was at the end of the corridor. Had I been disabled access to my room would not have been easy. In fact, I wouldn't have been able to access my room because I was travelling alone. This motel is not recommended for anyone with a physical disability major or minor. A lot of improvements need to be made to ensure everyone can stay at this motel."

"Accommodation and staff are great. Second stay within 6 months. The only down side is the push to watch a presentation for some sort of sales pitch. I gave advanced notice I was not interested to attend on the phone prior to check-in and was still pushed to attend at check-in. It ends up making the check-in process awkward - even worse after a long travel to get to the accommodation with tired children. Please improve this process."