Holiday Homes in Upstate New York

"The rooms are outdated. The bathroom was awful. There was old blood on the lamp shade. The mattresses had stains. Half the television channels didn’t work. Staff were pleasant."

"Upon arrival the area was full of angry people. Fights in the parking lot and a mob in the lobby. There were no clean rooms to be had. No housekeeping staff on the premises. They refused to assist and turned us away. This was the last thing we expected to have happen. We were taken advantage of by other establishments because of the desperate situation we were in. By far, the worst hotel experience ever."

"I have stayed 3 nights since my first visit & I must say that first staff or stay yes it was clean I’ve realized last 2 stays the room had candy on the floor skittles from prior stay laundry room filthy carpets looked like it haven’t been vacuum in days in hallways I had a ball of hair in drainage which slowed it going down stock up so I checked omg nasty I love the breakfast & amenities bt last stays game room floor dirty I was ask for a broom to help out I love this hotel step the cleaning up a notch & I went during the wk"

"The bathrooms desperately need updating But overall a nice place to stay as it’s convenient to loads of shopping and eating clean and staff are wonderful !"

"The stay was average. It had a lot of choice of food. It was very pricey for even the lower price options. The lobby smelled like smoke because smoking was allowed in parts of the hotel. That was not a pleasant smell. The hotel room was clean, the bed and pillows were not as comfortable as I would expect from a resort. There was no breakfast included with the stay. There was no map of the place to know where the restaurants and pool areas were or instructions on how to use the elevator. You needed to use your room key to scan in the elevator to get to the room floor. This was a first for us. We figured it out but it would have nice when we checked in if they asked it we needed help with any of that stuff. "

"Breakfast was amazing! Staff all great"

"They do not have an elevator, the place was dirty."

"The room has smoke in them"

"Not bad at all… construction going on so can’t say perfect. No real complaints though. They might want to look into a bit better ventilation in the bathrooms."