Urbão Hotels

"Very nice and friendly staff, excellent room, very clean, delicious breakfast, very good location and hotel amenities."

"Beautiful property with amazing staff from reception to house keeping. Sofia from house keeping made us feel so at home offering us extra water when I mentioned we drank a lot of water and checking on us when she saw us in the hallway. Kindness prevailed at this hotel. "

"Friendly check-in staff - very helpful and courteous. unfortunately amenities let this down. Stayed for 2 nights (3 people) but we were only provided with 2 Dolce Gusto coffee pods for the entire duration and upon asking, were told that we would not be getting anymore. 2 sachets of sugar, no milk, tea etc. No iron in room so we asked for an iron and were told they did not have any. Breakfast was good, with the hot options being scrambled eggs and bacon (which ran out at 9am and was not replenished). "

"Everything about Casa De Canilhas was beautiful! The owner and her staff were amazing, they made you feel special and welcomed. We would high recommend staying here. "

"We are a family of 5 with 3 kids under 12. We visited in March and it was very quiet/serene. Portovella has a beautiful view of the Douro. Riverside walk is just several steps down a hill. Photos don’t do it justice because it is so breathtaking in person. The comfort suite was the perfect size with 2 bathroom ensuites and a powder room. View from the suite was incredible. Just plan ahead if you’re staying on a Sunday as many restaurants were closed but we found a gem in Cinfaes - Sabores e Memorias where husband and wife cook for you and welcome you in. The pool was not yet open unfortunately since it was March but would have been an incredible view. There’s also a kids playground set which helps for the little ones and a small little fish pond. The property has beautiful lemon and orange trees. A full and delicious warm breakfast was served directly to your door. A very peaceful stay! Highly recommend."

"The property was what we hoped. The issue we had was not typical but it maybe worth noting. After our stay we noticed we had left an expensive jacket behind. After many failed attempts to reach the hotel we have accepted the loss. After unanswered emails and lengthy times on hold and finally speaking to someone we were asked to call back the next day. We followed their direction and called the next day. Unfortunately that was the last time we had any communications with the hotel. We called many different times of the day to be put on hold then never answered. The hotel was not busy at all due to low season. We felt this was a chance to provide an exceptional service when it was really needed. The Douro Scala failed. Our request seemed beyond their capabilities. We simply needed to talk with someone. "

"Spacieux "

"Clean room and very welcoming staff!"

"Everything about the place is beautiful and deserves a longer stay to enjoy all the amenities. Unfortunately, the town is charming but does not offer much for more than 1 night. If I could do it again, I would arrive earlier to enjoy the facilities and great restaurants, spa, etc., and still have some time to walk around the charming town."