Urcabustaiz Holidays

Very nice clean comfortable hotel. Centrally located in new town.

Located in the heart of old town, right in the middle of all the activities, walkable. Friendly staff

This is a very decent 3 star hotel. No real amenities or service. It’s a bus ride or about 30 minute walk to the city center. Very clean

Clean, tidy and modern. But there was some sloppiness: 1. We asked for a refill of body lotion multiple times but this wasnt done- there was no body lotion when we moved into the room. 2. Whilst the lightning system and controls are modern and loom good, they dont work very well. I couldnt turn all the lights off but leave the reading lights on and the black out curtains let light in. 3. It seemed odd that the hotel had a spa and marketed itself as a spa hotel, but we had to pay to use it. We selected the hotel as we wanted a luxurious stay with spa ameanities, and were willing to sacrifice location for this. However, given we had to pay to use the spa, we may as well have stayed more central.

Lovely hotel in a very nice location. Away from the old town but nice neighbourhood which js very close to the beach and only 10 minutes walk to the funicular which takes you to Mount Igueldo. Lots of shops and cafes around and also made me feel safe all the time. The hotel also has an on site coffee shop and bar-restaurant which is very convenient. Room was clean and nicely decorated though the bathroom was a little small. I was given one of the rooms with a balcony which I appreciated and it allowed me to get a wonderful view of the local neighbourhood celebrating the summer solstice with a bonfire and music. It was quite noisy but also a highlight of my trip! Staff were incredibly friendly and I would definitely stay here again.