Search Chalets in Usedom

"The check in experience was poor - they don’t bother to offer proper instructions for the front desk that is located away from the actual hotel. Moreover - they don’t bother to pickup calls at the front desk. Poor experience and poor communication. The hotel itself is nice and clean. Good location. Just their concept of supporting customers is way off - set your expectations low."

"I was travelling with friends who had another room but had the same experience. There was a problem with the aircon and our room temperature was 26c. I reported this to reception and the chap went to another room to remotely set the temperature for me. In the mean time he suggested opening our window until the temperature became acceptable. If there was a problem with the aircon then why weren’t we notified on checking in? And why didn’t they set the temperature beforehand to 21c instead of leaving it at 26c? My friends had a similar experience and we overheard someone else at reception having the same problem. Also, there was no water in the room. "

"Am besten waren die Angebote für die Kinder, sowie die Animation am Abend (Minidisco)"

"Sehr schönes Hotel mit tollem Frühstück und schönem Wellnessbereich. Sehr gute Lage- nahe zum Strand und Promenade. Parkgarage mit etwas hohem Gebühr. Die Zimmer mit viel Platz und bequemen Betten. Wenig Auswahl bei Tee auf Zimmer, Kaffeepulver vorhanden, aber keine Milch."

"Very friendly staff, clean apartment, good food, close to the beach. "

"Great place with awesome pool, spa and great breakfast ! "

"I would recommend to request the 5th floor. There is a mini golf course directly in front of the hotel and the noise level is high into the night. The advertised pool was out of order, but we got a coupon for a nearby indoor pool. Unfortunately very crowded. If you want piece and quiet, look somewhere else. "

"Great hotel with outdoor pool and a couple of Finnish saunas that are available for all guests (not open 24/7, but ask at reception for opening hours). Breakfast provided a good spread with GF options available."