Ústí nad Labem-Severní Terasa Holidays

Lovely big apartment. Great area. Easy walking to most places. Also plenty of trams. Needed earplugs as busy road outside. Check in wasn't good. Was sent no information. Had to phone to find out where to pick up keys. A place that closed soon after I got there. Would have been good to have been sent that information first, especially as the place to pick them up closes at 11pm. Apart from that the place was great and would stay there again.

beautiful rooms, service and food.

Best location ever! Transportation right there. Manager was very very nice. No hot water for shower but they did get some of it to work before we left. We would stay there again.

Staff at reception were very friendly and accommodating with requests.

My holiday started bad, my flight had 15 hours delay and I got there by 3am. Hotel system was down so receptionist asked me to wait, I didint get any drink offered which I had to wait 20 Mins for their system back to normal and I didint get a warm greetings at all which put me off. Room was amazing, looking over street and had amazing bathroom and just very comfortable and get what you need. Thankfully aircon was super easy to use and my room was very warm. Breakfast was good, enough choices to be full. Staff members were very helpful and running around for you. Cleaners did great job and they were quick to make your room. Hotel in central Prague which made everything very smooth and easy to travel. I’ve asked for gym which I’ve been told that I could use local one but it end up with given you vouchers rather than just given you free entrance while you staying there. Hotel was good but missing some good bath and steam and saunas, maybe a small spa would be great specially for winter travellers. They allowed me to have late check up which made my stay even better coz my flight was late and I didint want to leave the room at 12 so I did stay until 2 pm which I really appreciate it. I’d definitely stay again.