Exterior

Reviews of Hyatt Place Vacaville

3 out of 5
Hyatt Place Vacaville
610 Orange Drive, Vacaville, CA

Reviews

9.4

Exceptional

Rating 10 - Excellent. 750 out of 1002 reviews" "
Rating 8 - Good. 174 out of 1002 reviews" "
Rating 6 - Okay. 44 out of 1002 reviews" "
Rating 4 - Poor. 20 out of 1002 reviews" "
Rating 2 - Terrible. 14 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Thomas, thank you for your kind words! The team at Hyatt Place Vacaville takes great pride in providing excellent service, and we're thrilled this made your stay enjoyable. We're looking forward to welcoming you back soon!

8/10 Good

Patricia

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
It is new and clean. Still needs some additions(needs more wastebaskets, bath amenities, information book of instructions for room amenities use? Etc. a good value and seemingly good employees!!
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Patricia, thank you for your detailed feedback. The Hyatt Place Vacaville team is thrilled to know you enjoyed our clean and new facilities. We take your suggestions seriously and are always working to improve. Our team members appreciate your kind words and hope to welcome you back soon!

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Thomas, thank you for your review. We're thrilled to hear that our team members at Hyatt Place Vacaville made a positive impression on your stay. We look forward to welcoming you back in the future for another outstanding experience.

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I wish I could stay in a room or dogs haven’t stayed. I’m Allergic
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Thomas, we appreciate your feedback and are glad to hear you enjoyed your stay at Hyatt Place Vacaville overall. We sincerely apologize for any discomfort due to allergies. We look forward to accommodating you in the future and want to assure you that we can arrange a pet-free room for your comfort. Please indicate this request during your next booking, and our team will make sure it's taken care of. Enjoy your future visit.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Thanks, Randy! It's outstanding your time at Hyatt Place Vacaville was fantastic. We can't wait until your next visit!

8/10 Good

Israel

Liked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Israel, it's great to hear you had a positive experience at Hyatt Place Vacaville. We appreciate your rating and look forward to welcoming you back in the near future.

10/10 Excellent

Felica

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property. I checked in easily after a very long, tiring day. The staff were great. My room was clean and relaxing. My bed was super comfortable. Im looking forward to my next visit.
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Felica, it's delightful to hear that your stay at the Hyatt Place Vacaville met your needs after a strenuous day. Our team members appreciate your kind words on their efforts to maintain a clean and calming environment. It brings us joy knowing you experienced a restful sleep and we eagerly anticipate your return. Safe travels until then!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hyatt Place was a very nice place to stay and convenient to our family we were visiting, The room was comfortable and clean and the complimentary breakfast very good. The only criticism is the shower floor was very slick, without the rubber mat it was very hazardous.
Stayed 2 nights in Apr 2024
Response from Customer Service on 7 May 2024
Charles, we appreciate your positive review for Hyatt Place Vacaville. We're delighted that you found the location convenient, and our rooms clean and comfortable, complemented perfectly by our complimentary breakfast. Meanwhile, your safety is our utmost priority, hence we take note of your feedback regarding the shower floor. We've shared your comments with our diligent team members to act on promptly. We look forward to welcoming you once again for another enjoyable stay.

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, courteous staff. Nice room clean and quiet.
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Sam, thank you for choosing Hyatt Place Vacaville and sharing your delightful experience. We're thrilled to know you found the room clean and peaceful. Our team members are grateful for your recognition of their friendly and courteous service. We hope to have the opportunity to welcome you back in the future.

8/10 Good

William

Stayed 1 night in Apr 2024
Response from Customer Service on 2 May 2024
William, thank you for your rating of the Hyatt Place Vacaville. We're thrilled you enjoyed your stay and hope to welcome you back in the near future.

8/10 Good

Brigitte

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Brigitte, thanks for choosing to stay at Hyatt Place Vacaville and sharing your feedback. We're heartened to see that your stay seems to have met your expectations. We continuously strive to provide comfortable and enjoyable experiences to our guests. Should you have any specific feedback to help us improve further, please don't hesitate to share. Looking forward to welcoming you back for another pleasant stay.

10/10 Excellent

Willie, Rancho Cucamonga

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, comfortable and reasonably priced.
Stayed 2 nights in Apr 2024
Response from Customer Service on 29 Apr 2024
Willie, thank you for sharing your positive experience after your stay at Hyatt Place Vacaville. We're thrilled to know you found our accommodation clean, comfortable, and set at a great price. We hope to serve you again in the future.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very friendly and courteous. The Continental breakfast has to be the best I have had. Im a day sleeper and there was no issues with watching late night tv. I have a service dog and he was welcomed and put us near an exit for him. Of all hotel i would not have thought they were pet friendly. It was a nice change.
Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Jason, thank you for sharing your wonderful experience at Hyatt Place Vacaville. We are pleased you enjoyed our welcoming atmosphere and appreciated the unique features of our establishment, including the thoughtfully prepared breakfast and our pet-friendly nature. We're particularly glad to hear that our night-time ambiance and convenient room locations helped accommodate your needs and those of your service dog. We look forward to welcoming you back.

10/10 Excellent

Valerie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there for a meeting meeting was next-door nice hotel?
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Valerie, it's such a bright moment to learn that your stay at Hyatt Place Vacaville complemented your nearby meeting perfectly. We value your feedback and look forward to serving you again in the future.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except that I haven’t gotten money back from insurance
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Miguel, it's terrific to hear you enjoyed your stay at Hyatt Place Vacaville. Concerning your mention of insurance, it's best to direct this matter to the insurance provider. However, if you need assistance navigating this, we're more than willing to help. Looking forward to welcoming you back in the future.

10/10 Excellent

Nathaniel

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool, would stay again.
Stayed 1 night in Apr 2024
Response from Customer Service on 26 Apr 2024
Nathaniel, it's great to hear that you had an enjoyable stay at the Hyatt Place Vacaville. We're thrilled you appreciated the pool and are considering staying with us again. We look forward to welcoming you back in the future.

10/10 Excellent

Loren

More dining options nearer to the hotel would be better.
Stayed 1 night in Apr 2024
Response from Customer Service on 24 Apr 2024
Loren, thank you for your review and for staying at Hyatt Place Vacaville. We understand the importance of convenient dining options and appreciate your feedback. Do remember to consult our team members for local recommendations during future visits. We are delighted you chose our hotel and look forward to welcoming you back.

10/10 Excellent

Krista

Stayed 3 nights in Apr 2024
Response from Customer Service on 15 May 2024
Krista, thank you for rating Hyatt Place Vacaville so highly. We're thrilled you had a pleasant experience. We look forward to welcoming you back for another exceptional stay.

6/10 Okay

Jackie

Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Thank you for taking the time to share your feedback, Jackie.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff clean facility great location, all smiles
Stayed 3 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Ronald, we're thrilled to hear that your stay with us at Hyatt Place Vacaville was pleasing. We take great care to maintain a clean environment and choose prime locations. We're also delighted to know that our team members' cheerful demeanor added positively to your experience. We look forward to welcoming you back again.

10/10 Excellent

Felicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service provided by the staff upon check in
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for sharing this glowing review, Felicia!We are delighted to hear about your experience at Hyatt Place Vacaville! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Menu other than breakfast not much to chose from.
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Edward, it's wonderful to hear that you enjoyed your stay at Hyatt Place Vacaville. We appreciate your feedback on our menu selection outside of breakfast hours, and we're always looking for ways to enhance guest experience. Rest assured we will consider your comment in our future plans. We hope to welcome you back in the near future.

10/10 Excellent

Alfredo

Stayed 2 nights in Jan 2024
Response from Customer Service on 8 May 2024
Alfredo, thank you for taking the time to rate Hyatt Place Vacaville so highly. We're delighted to hear you enjoyed your stay and we appreciate your positive feedback. We hope to welcome you back again in the near future.

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff serving breakfast extremely helpful. They kept food and beverages filled. Very sad that they had a very small tip jar in a place not easily seen. They deserve to be recognized!
Stayed 4 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Sharon, it's wonderful to hear your compliments about our attentive team members at Hyatt Place Vacaville during breakfast. We will definitely pass along your feedback about the visibility of the tip jar as we appreciate your advocacy for our hardworking colleagues. They certainly deserve recognition for their commitment to service. Look forward to your return.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 17 Apr 2024
Salvador, it's wonderful to hear you had a top-notch experience at Hyatt Place Vacaville! We're thrilled to have met your expectations and hope to see you again soon.

10/10 Excellent

LaRoy

Liked: Property conditions & facilities
Friendly staff and very accommodating
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
LaRoy, it's great to hear you found our team members at Hyatt Place Vacaville to be friendly and ready to meet all your needs. We always strive to provide the best service to our guests. We hope to welcome you back in the future.

8/10 Good

Susan, Klamath Falls

Travelled with partner
Liked: Cleanliness, amenities
Surprised there was only one registration desk on arrival. Hotel description says there is a restaurant on site but there are only a few items that can be purchased at the registration desk. It was raining and the there was only one umbrella and it had already been loaned out. That said, the room was spacious, comfortable and had nice glasses and a coffee maker. We would stay here again as it is convenient for shopping and restaurants as well as the interstate highways.
Stayed 1 night in Apr 2024
Response from Customer Service on 15 Apr 2024
Susan, we appreciate your feedback on your stay at the Hyatt Place Vacaville. We're glad you found our rooms spacious and comfortable, along with enjoying the amenities and our hotel's convenience. We take note of your comments about the registration area and the restaurant, yet we aim to provide a smart, streamlined experience to every guest. We also acknowledge your concern regarding the umbrella availability, an aspect we certainly will review. It's a pleasure to hear that you would return, confirming that we mainly met your expectations despite a couple of points you raised. We look forward to welcoming you back in the future.

10/10 Excellent

Alexis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean environment and close to event center
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Alexis, we're thrilled to know you had a five-star experience at Hyatt Place Vacaville. It's wonderful to hear that our cleanliness stood out to you and our proximity to the event center added convenience to your stay. Looking forward to welcoming you back for more unforgettable experiences.

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr 2024
Thank you for sharing your thoughts with us, Chris!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Place Vacaville. Thank you!

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Apr 2024
Hugo, it's splendid to know you had a stellar experience at Hyatt Place Vacaville. Your high rating truly paints a picture of the kind of stay we strive to provide for all our guests. It would be a pleasure to host you again whenever your travels bring you back to Vacaville. Safe travels!

8/10 Good

Ismael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 6 Apr 2024
Ismael, it's great to see your 4-star rating of Hyatt Place Vacaville. We truly value your feedback and are delighted you had a pleasant stay with us. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms and excellent staff!
Stayed 1 night in Mar 2024
Response from Customer Service on 3 Apr 2024
Penelope, it's splendid to know that you found Hyatt Place Vacaville's cleanliness to be top-notch and our team members' service exceptional. We appreciate your feedback and look forward to your next visit.

2/10 Terrible

Robin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hands down the worst hotel stay I’ve had with my kids. We were all tucked into bed close to 10 and the people above us sounded like they were jumping off their beds onto the ground over and over again. After multiple communications with the front desk about the noise they said the people above me had kids (mind you I have five) and there solution was to offer to move me, after we were all in our pajamas and in bed, I asked if they could move since they were the ones making the noise. She said she’d offer, they never moved apparently but simmered down a little, only to start again at 6:30 am!!!! Pounding over and over again. This was our hotel “sleep” after 8 hrs of driving. And when providing that feed back at night and in AM no sort of olive branch was extended except oh sorry.
Response from Customer Service on 7 Apr 2024
Hello Robin,We're truly sorry to hear about your disappointing experience with us, and we appreciate you bringing this to our attention. We take feedback seriously and would like to address your concerns.We kindly ask you to reach out to us directly so we can investigate this matter further and make things right. Your satisfaction is important to us, and we want to ensure that your concerns are addressed appropriately. Please contact us at your earliest convenience.We hope to have the opportunity to regain your trust and provide you with a more positive experience in the future.

10/10 Excellent

Leo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for a quick night with the family on our road-trip.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Leo, thank you for sharing your experience at the Hyatt Place Vacaville. We're thrilled to hear that we could provide a comfortable stop during your family road trip. We always aim to create a welcoming environment for all our guests. We hope to be a part of your future journeys!

6/10 Okay

Priscilla

Liked: Cleanliness, staff & service
Bathroom needs a modern toilet. Room 233 needs a new firm mattress
Stayed 2 nights in Mar 2024
Response from Customer Service on 26 Mar 2024
Priscilla, thank you for your feedback. It's always important for us to understand our guest's perspective. We are sorry to hear that there were aspects of your stay that did not meet your expectations. Please be assured that we take your comments regarding the comfort of the facilities into account. We appreciate your honesty and hope to have another opportunity to serve you better in the future.

10/10 Excellent

Maua, Fairfield

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Mar 2024
Maua, thank you for your wonderful words. It's lovely to hear that you found the Hyatt Place Vacaville to be a great choice. Your positive feedback is much appreciated. We're looking forward to welcoming you back for another fantastic stay.

10/10 Excellent

Jerrod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great place as a business traveler.
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Jerrod, it's wonderful to hear that you find the Hyatt Place Vacaville to be an excellent fit for your business travel needs. We're thrilled to provide a comfortable and convenient environment for all our valued guests. We eagerly look forward to your next visit.

10/10 Excellent

Randy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was what I expected
Stayed 3 nights in Mar 2024
Response from Customer Service on 18 Mar 2024
Randy, it's great to hear that Hyatt Place Vacaville met your expectations. Your positive experience is very important to us. We trust you enjoyed your stay and hope to see you again in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Paul, thank you so much for choosing Hyatt Place Vacaville. We're thrilled to know you enjoyed your stay and we're looking forward to the opportunity to welcome you back in the future.

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just always a pleasant experience for an affordable price.
Stayed 2 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Tracy, it's wonderful to see your glowing feedback about the Hyatt Place Vacaville. We're absolutely delighted to hear that your experience with us consistently meets your expectations and that you find our rates to be excellent value. Your satisfaction is our ultimate goal, and we appreciate you sharing your thoughts. We look forward to welcoming you back for another pleasant stay.

10/10 Excellent

Angelina

Business traveller
Liked: Amenities
This hotel has the best breakfast of all the surrounding hotels.
Stayed 1 night in Feb 2024
Response from Customer Service on 2 Mar 2024
Angelina, we're thrilled to read your fantastic remarks about the breakfast at Hyatt Place Vacaville! Our culinary team is dedicated to preparing an enticing start to your day. We hope to see you again soon.

10/10 Excellent

Mary

Travelled with partner
Liked: Amenities
Was greeted upon arri! Great service and very clean and comfortable rooms
Stayed 2 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Mary, it's wonderful to hear you enjoyed your stay at the Hyatt Place Vacaville! We're glad that our welcoming team contributed to your positive experience and that you found your room both clean and comfortable. We hope to have the pleasure of serving you again in the future.

10/10 Excellent

Jerrod

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was great and the room was even better
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Jerrod, it's wonderful to know that your check-in at Hyatt Place Vacaville was seamless and that you found the room beyond your expectations. We continually strive to deliver excellent service and it's delightful to hear when our guests' experiences reflect this. Looking forward to welcoming you back for another great stay.

8/10 Good

Johaira

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
We appreciate your lovely rating, Johaira!The satisfaction of our guests is important to us so we can't wait to see you back again at Hyatt Place Vacaville soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 Good

Juanita

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Juanita, thank you for taking the time to rate Hyatt Place Vacaville. We're pleased to see that you had a positive stay. We hope to welcome you back soon, aiming for that perfect score on your next visit!

10/10 Excellent

Janice

Travelled with family
Liked: Amenities, property conditions & facilities
X
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
Janice, thank you so much for choosing Hyatt Place Vacaville for your stay. We take delight in knowing you had a wonderful time with us and we are looking forward to welcoming you back on your next trip.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice room.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Deborah, we are thrilled to hear that you enjoyed your room at Hyatt Place Vacaville. We strive to provide a pleasant experience for our guests and your feedback indicates we are on the right track. We hope to see you back soon for another enjoyable stay.

10/10 Excellent

Diana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our staff was pleasant - easy check in, rooms are clean and nicely furnished, beds are super comfy and cable TV has streaming feature so we could binge watch our shows. Breakfast options are decent and range with light and healthy to hearty eggs, sausage, potatoes, and fixings. Only drawback was the pool was not in service.
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Diana, thank you for sharing your delightful experience at Hyatt Place Vacaville. We're thrilled to hear that our team made check-in a breeze, you found our rooms impeccable and well appointed, and appreciated the comfort of our beds and modern TV facilities. We also pride ourselves on offering a wide selection of breakfast choices for all dietary needs, glad you enjoyed it. It's regrettable that you couldn't enjoy the pool, we trust the rest of our amenities and services made up for it. Looking forward to welcoming you back on your next visit.

10/10 Excellent

Kamilah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Customer Service from every staff member, from the Front Dest to Housekeeping, and Dining!
Stayed 3 nights in Feb 2024
Response from Customer Service on 22 Feb 2024
Kamilah, it's heartwarming to read that you had an excellent experience with us at Hyatt Place Vacaville. We are glad to hear that you appreciated the superior customer service provided by our team members, encompassing everything from the front desk to housekeeping and dining. Your words are a true testament to our commitment to delivering an unforgettable stay for our guests. We look forward to your next visit.

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and courterous
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Feb 2024
Norman, it's wonderful to read that our Hyatt Place Vacaville colleagues provided you with such exemplary assistance. We always aim to serve with politeness and we are glad it enhanced your stay. We look forward to seeing you again.