Vad Holidays

Arrival - at 8pm all looks nice. The atrium is impressive. Hard to find as has multiple names so google and maps is different to the booking… weird. Only one receptionist who is absent for 20+ mins. She’s lovely, it’s not her fault as I’m sure she was working elsewhere, but why only one receptionist. No other staff even in the vicinity! Room 1 - awful. Smells of pungent, putrid, toilet / drains. I’m not soft with this stuff - I use many a public toilet but it was unbearable stench. The room itself was tired and beat up.. not talking dated decor..I can deal with that.. it had - mouldy bathroom. Just needs ripping out and redoing. Room 2 - better but not great. So after my shock of the smell I asked to be moved but they could only accommodate this for one night as fully booked. Second room was better, still had a whiff about it but acceptable. However, knowing what I paid for my windowless room, this ‘upgrade’ assumedly more expensive would not have been worth it. Service - receptionist 1 - brilliant and did everything she could to help me despite being run off her feet. Receptionist 2 - couldn’t care less. Receptionist 3 - again lovely and very apologetic. These staff are over worked. For the size of the hotel there’s simply not enough people. Location - great for a gig at the arena as can walk back but then that also makes it overpriced. Breakfast - nice enough and lots of choice My advice - stay somewhere else.

When we arrived at this hotel, we asked to cancel a 5 night stay within one hour of arriving because there were no public rooms to visit with friends in the evenings, the rooms were super small, and there were no temperature controls except opening a window to noisy street noise. We were told by the receptionist that she couldn't do anything and we had to talk to the manager the next morning. Then the manager conveniently wasn't available the next morning. We were told we couldn't get money back for any of our nights, even though we did not have nonrefundable rooms. This place was not worth the amount of money they charged us!

Such a special little hotel! So welcoming and hospitable. Will definitely be back!!!

Very well located hotel, helpful and professional staff. Room was light and comfortable. Overall, I would recommend this property when staying in downtown Stockholm.

This is a wonderfully quirky place to stay. It’s great being on the water in a very quiet area with great views. The staff were incredibly helpful and friendly and my room was more than adequate to my needs. The bed was very comfortable and the en suite shower and loo were excellent. I loved being able to look out of my porthole close to the water level. There was also a very efficient fan in my room as it was reasonably hot whilst I was in Stockholm. The boat is about a 10/15 minute easy walk from the station and everything on Gamla Stan is within easy reach, including great restaurants and the 80 & 82 ferries from Slussen. There’s also a tube station very close by. The food on board is of a very high quality with a 10% reduction for guests. Sadly, it was limited for someone like me with a dairy intolerance but the tomato salad and steak were both excellent. The breakfast buffet is first rate.