Valencia Park Holidays

I always enjoy my stay at The Sofia.

The standard room is very very small. We upgraded to a villa room

Friendly, personable staff, clean room, easy access parking, would stay here again!

Pool was fantastic with a full bar. The staff was exceptional, although there were several who weren't very knowledgeable when we asked questions regarding, where to eat or getting directions. They also couldn't answer if they were going to show the NFL game in their bar. Instead of asking someone who could answer our question, they simply said, they didn't know. Being a Customer Service Supervisor for a large Corporation, who trained our Associates, I felt the staff could use some coaching in that department. With that being said, we enjoyed our stay and will certainly come back for another stay. Also, the rooms looked a bit tired and could use a refresh.

Pros: amazing staff, so nice and quick, we never spoke to anyone who wasn’t friendly and helpful. It felt clean, it was in a good location directly downtown and close to public transit as well. But was usually walkable to anything we wanted to do. Cons: the pillows were awfullll and it only has a window AC unit so we were usually very warm while trying to sleep. It was a very small room and we really wished it had a mini fridge. Because it had space for a small one in the room but we couldn’t put our drinks or leftovers anywhere so that sucked sometimes. Overall a cute place that was solid to lay your head down at night but very small and I think they should really invest in some big fluffy hotel pillows because comfort while sleeping can really make or break someone’s experience at a hotel. It was also priced well for the area. Warning to families though, there is an adult toy shop right next door that we didn’t know about lol. We didn’t care because we don’t have kids but I would be pretty upset about that if I was a parent having to give the talk a bit early if my kid saw those mannequins