Valsain Holidays

Outstanding service. Great room. Awesome rooftop pool and bar. Great breakfast. Would stay again

Beautiful hotel tucked into the shops on Gran Via. Great location and fantastic staff. We enjoyed every minute! Highly recommend!

We were given an accessible room hough i hadnt booked ine. The bathroom was a wet room with a seat in the shower so the floor was soaked. Also nowhere to hang towels. Literally not even a peg! The pool is not a swimming pool, it's about 3 meters by 4 meters.

- Easy check-in (about 5-10mins), can be done online as well - Functional cards to access the rooms; had one issue that was resolved in 5mins - I have not personally tried the food over there but I’ve been told it’s not terrible - I’ve not used the laundry systems but there is a paper in the closet with the prices; seems kind of expensive honestly since it’s a cost per piece of clothing; same thing for ironing - Rooms are very nice, bathroom as well, bidet included. Only thing is that flushing may be complicated for people with physical disabilities as it was already difficult without any. It’s a button that you have to push harder than what would be expected. The cleaning team is nice, but I will say that once it’s past 11-12, it is unlikely that they will pass again even if we indicate that the room is free to be cleaned - 2 different metro stations near (15 mins on foot: Suanzes has a hill to climb up a little and Torre Arias is much more simple. There’s also different bus stations nearby (28 -> Puerta de Alcàla; 105 -> Airport (big luggages aren’t allowed on); 153 -> no clue). Main city is easily accesible within 30-40mins - Communication with the hotel team is easy with a little Spanish skill; they speak a little english as well so it’s easy to bridge both languages - Gym available; didn’t use it, but it seemed to have enough equipment to work out Overall: 4/5, I never really had to think much about the hotel in a negative sense, but it didn’t stick out to me :p

I wouldn't book a room on the ground floor. Passing people can look on your bed, no sheers and when the curtain are closed you will sit in complete darkness in your room. Staff is practically not there. They cannot provide the most minimal service (storing your luggage for an hour). You have an oversized Smeg fridge, if you are interested. It would be good to exchange the cold light bulbs into something warmer & sheer curtains. Everything else is practical and clean. So it is probably nicer to book a apartment in the upper floors.