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"First, when I was checking in, they upgraded me to a better room- what a lovely surprise! The room was very nice, and the view was nice too. They made sure we understood how to access the parking area, and showed us some areas in Victoria that I was interested in on the map. If I had one small issue, it was that their pillows are very big and dense- not something I am used to- I likely should've asked if they had softer ones available. Everything else was FABULOUS!"

"Great pool and hot tub water was warm. Room was quiet and beds were comfortable. Area walking down government into Victoria had a lot of homeless people which was sad to see."

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"Easy travel to the downtown and ferry port"

"Continental breakfast was fair but could have an addition of a waffle maker"

"The client services were excellent, staff attentive and extremely accommodating. Suite was well laid out, good use of space, and comfortable bed and bath. Enjoyed the calm quiet atmosphere. Would choose this hotel again. "

"All around good "

"Friendly, quiet and clean "

"Our room was a suite (with balcony), and it was the nicest suite I have ever stayed at besides Toledo (Spain) and the most prestigious hotel suite in San Francisco, CA. It was 2.5 blocks easy walk to the Harbor and the Empress where we had high tea reservations. The staff (immigrants from Philippines and Wales) were highly professional, helpful, efficient, and wonderful! The large kitchen was fully equipped, including a washer and dryer (summer amazing), and I was most impressed with the recycling bin with 4 types of recycling options. Hotel also had the first composting bin I have ever seen, which we happily used… Most impressive and environmentally friendly! Only negative was the traffic noise from idiots with loud mufflers: closing windows eliminated the noise. Loved all the window blinds that kept room dark so I could sleep in, after a long days travel. In sum, this was one of the best suites I have ever stayed at. Very highly recommended! "