Velm Holidays

Great location, nice and quiet but only 5 minutes from the station. The kitchen area was good, but lacked facilities. I needed to ask for plates, bowls and cutlery. A toaster would've been useful.

This is the very epitome of a boutique hotel experience. A charming and very friendly desk staff. Very stylish furnishings. Exceptional breakfast. This hotel has a lot of character. A jewel box hotel experience.

The hotel was in a great area with lots of options for bars (cafe hopper, patine) and dinning (den artiste brasserie was good). It is around a 20 min walk from the main square (grote market/de kathedraal) and theatreplein (where there is a good market and you can get fresh fruit/vegetables, fresh waffles, croquettes/cava amongst other things). Hotel wasn’t the cleanest (sheets and towels were found stained), bugs in room, safety deposit box and room phone didn’t work - when asked for working ones hotel staff said they would switch them right away and then never came to do so (safety deposit box is important when you are a tourist carrying money and passports). Hotel staff we dealt with wasn’t the most helpful, although nice but when asked for restaurant/bar recommendations and sites to see (we found everything through our own research). If these easy fixes can be taken care of this would be a great hotel recommendation.

Property is having some aging and closure issues, but it's ideally located, has a friendly staff, and is well-priced.

Diamond suits was very nice and the staffs are very friendly and helpful.