Beach nearby, white sand
Check availability

Reviews of Hotel Cristallo

2 out of 5
Hotel Cristallo
Granviale Santa Maria Elisabetta, 51, Venice, VE

Reviews

8.2

Very good

Rating 10 - Excellent. 156 out of 403 reviews" "
Rating 8 - Good. 162 out of 403 reviews" "
Rating 6 - Okay. 61 out of 403 reviews" "
Rating 4 - Poor. 14 out of 403 reviews" "
Rating 2 - Terrible. 10 out of 403 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Suyash

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Good service, rooms are old and we ran out of hot water on our last day, had to shower with cold water. Also, they dont have a real place to store your luggage and it just sits in the lobby.
Stayed 2 nights in Apr 2024

8/10 Good

Paul John

Liked: Cleanliness, staff & service
Pros........ Price was resonable fir the stay. Staff friendly and welcoming. Quiet if closing windows, but no loud noises which caused a problem. Locality to shops, transport and walking. Neutral......... Breakfast was basic, but searved enough to set up for the day....would like some hot food like saugages, bacon etc...instead of ham and cheese, but not a big issue...... Bed sheets clean but old fashion beds spreads. Negatives..... Hotel rooms need updating. Need duvets instead of blanket. Obvious signs of mould in bathroom which has trued to be dealt with, needs updating and decorated. No tea making facility in rooms have to wait till 8 to make a cuppa. Unable to use safe, dod report it but never got fixed so had to carry certain things with me instead of locking away. Would i stay again.....maybe but might see what else is about first that offers bettter facilities.
Stayed 3 nights in Apr 2024
Response from Alessio on 27 Apr 2024
Dear Paul Johnthanks for your review! We hope to see you again in our HotelBest regards

10/10 Excellent

Luz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 2 nights in Mar 2024
Response from Alessio on 6 Apr 2024
thanks LuzSee you soonAlessio

6/10 Okay

Shreya

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Alessio on 27 Apr 2024
Thanks for your visit!Best regards

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location, 5 min walk to ferry so one boat ride away from main island of Venice. Lots of dinning options nearby. The owner waited for us at the ferry exit on the day of arrival which is very nice since we arrived late. Will come again !
Stayed 2 nights in Dec 2023
Response from Alessio on 27 Apr 2024
Thanks Jing for your visit!All the best

10/10 Excellent

ENNIO, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
For the price it could not be better!
Stayed 1 night in Oct 2023
Response from Yulia on 1 Nov 2023
Grazie Ennio!

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Yulia on 1 Nov 2023
Grazie, Paula!

8/10 Good

Michael

Stayed 4 nights in Sep 2023
Response from Yulia on 1 Nov 2023
Grazie, Michael!

10/10 Excellent

Uzma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Yulia on 31 Aug 2023
Thank you for the review. Greeting to your lovely family!

8/10 Good

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Quaint but older this property seems average of what to expect on the island. Convenience a huge plus. Felt safe and clean. I liked it
Stayed 1 night in May 2023
Response from yulia on 30 Jun 2023
Thank you dear Lynne! We appreciate your opinion

6/10 Okay

Teresa

Travelled with partner
Liked: Cleanliness, staff & service
Old hotel, okay for one night.
Stayed 1 night in May 2023
Response from Alessio on 27 Apr 2024
Grazie TeresaA presto

10/10 Excellent

Christine

Stayed 3 nights in May 2023
Response from Yulia on 16 May 2023
Thank you Christine!See you next time!

8/10 Good

Marcin

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel
Really good location, easy to get Venice, nice breakfast, very comfy beds - recommended
Stayed 3 nights in Apr 2023
Response from Ida on 27 Apr 2023
Thank you very much for your review!We are very glad that you appreciate your stay!We hope to recive you as our guest again in future! :)))))

8/10 Good

Jurgita

Travelled with family
Liked: Cleanliness
Disliked: Amenities
Perfect location, close to water transport, lots of places to eat around or hire a bike, close to the beach. Bed sheets and towels clean and room was cleaned and tidy up every day. If you don’t have a high expectation and need just a cheaper and clean place somewhere to sleep when this place it is just perfect for you.
Stayed 4 nights in Aug 2022
Response from Alessio on 27 Apr 2024
Dear Jurgita!Thanks for allBest regards

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Alessio on 27 Apr 2024
Thanks James!Best regards

8/10 Good

Ayshia

Stayed 2 nights in Jul 2022
Response from Alessio on 27 Apr 2024
Thanks AyshiaAll the bestAlessio

4/10 Poor

William

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs Attention
The place needs a good over hall. The staff were good and friendly. The room we had was not as stated on our booking, plus the fridge did not work, electric sockets were very poor, the one in the bathroom actually came away from its fitting when attempting to put the hair dryer on. Excellent location but needs attention if we were ever going to stay there again.
Stayed 2 nights in Jun 2022
Response from Alessio on 27 Apr 2024
We improve our service and we invite you to visit us againAll the best

10/10 Excellent

Surian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Very good
Stayed 1 night in Jan 2020
Response from Alessio on 27 Apr 2024
Thanks Surian!All the bestAlessio

10/10 Excellent

AJ, London

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great Place to stay if you want to escape the Hustle of Venice and relax, on the island of Lido about 20 minutes from Venice major attractions, and Water ferries are convinient to and fro. all the staff are great and some good restaurants nearby.
Stayed 3 nights in Jul 2019
Response from Alessio on 27 Apr 2024
Thanks AjBest regards

6/10 Okay

Wallace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a decent 2 star hotel. Breakfast is served every morning and is very nice. The breakfast does start a bit on the late side (8am), but this may be OK depending on the purpose of your trip. It's right on the main drag close to lots of restaurants and to the vaporetto station. My only complaint is that the invoice provided by the hotel is a bit strange. It's not quite like the way the invoices at most chain hotels look like, which provide the rate, etc. per night. Instead, they give you an invoice that has a number (# of nights) and a figure next to it. Also, at the end of your stay, they want a tourist tax, payable in cash only (no CC)? I still haven't figured out if that was a scam, but this was 8 euros for me.
Stayed 6 nights in Oct 2017

10/10 Excellent

Saad, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel just 15 min to St.Marco by boat.
Friendly stuff, clean room, good breakfast and just a 5 min walk from the transportation.
Stayed 3 nights in Oct 2017

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Amazing stay! Great service and awesome amendities and free breakfast :)
Stayed 1 night in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - would stay again!
Hotel in great location on a wide tree lined street a short walk to the main Vaporetto water buses across to Venice and buses around the Lido itself. Plenty of places to eat and shop and hire bikes right on your doorstep and within walking distance of the beach. Reception is open 24 hours with friendly, helpful staff. My en-suite room was spacious and clean with TV and safe. Good breakfast included.
Stayed 3 nights in Sep 2017

10/10 Excellent

Paul, London UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel
Wonderful hotel, staff were friendly and amazing. Location was ideal so really could not have asked for a better hotel Will most certainly stay here again
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
not the best Wifi. Perfect for a room to sleep in and be out all day. but AC worked really well.
Stayed 3 nights in Jun 2017

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atmosferic and historical
Amazing for its two stars and the price. Old in the good sense of the word. Stylish, friendly, cozy, in excellent location.

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
This hotel is perfect for staying on the Lido and access to the main island by water bus and water taxi. There are some nice restaurants (avoid the Chinese 2 roads away from hotel, no taste and no meat in the crispy beef.)

10/10 Excellent

Donna, East Sussex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
October 2016 Visit
We arrived on 02 October 2016 to 08 October 2016. The hotel is literally a 5 minute walk from the ferry terminal to the airport or Venice itself. The staff are very helpful and even lent us a travel adapter as we had forgotten ours. The rooms are very spacious, we had room 33 which had a double bed (two singles pushed together) a spare single bed, double wardrobes and a en-suite shower, toilet room. It may only be rated at 2 stars but we would have rated it as a 3 star. Breakfast is cerials, rolls, croissants, yohurts and a couple of drinks machines of tea, coffee, juice etc.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
central and clean
a nice place to stay ,on the main road. parking in side streets was easy and for 4 eruos a day quiet and nice place to stop.28 eruos to get there on car frerry

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Great location near to vaporetto stop and beach, shops, restaurants etc. Hotel old fashioned, nice atmosphere with clean, spacious room with balcony overlooking front ( 16). However, could be quite noisy with traffic as on main road, so rooms at back might be quieter if you are a light sleeper. A kettle in the room would be nice, as would a fridge, but great value for money overall. Friendly hotel staff and nice breakfast. Would stay again.

8/10 Good

Sergio, Orlando, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel to stay when visiting Venice!
It's a great location with excellent restaurants within walking distance. It's 2 blicks from water bus and 2 blicks from the beach. The room was very clean with A/C and celing fan. Breakfast was very good with pastries and cold cuts. The staff was great, Andrea and Alessandro go out of their way to help you, like having breafast ready before 7 AM for early departure.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Super clean, great staff, no frills hotel. Highly recommend. Thank you Andrea for your kindness.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay to explore Venetian Lido - or venice itself

10/10 Excellent

k, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for Venice and beach
As above perfect location lots of restaurants near to choose from

8/10 Good

Sharon O, Maui, Hawaii

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed Lido - away from the Venice crowds
when we arrived we were taken to another hotel around the corner - we were told something about the a/c being on the blink. So day 2 we had to move back to Cristallo, which was inconvenient. Otherwise, things were fine.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

julie, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, comfortable and convenient
This hotel is not located in Venice, it is located in an island 15 min from the main island of Venice. The room was very spacious, clean and convenient for it's price rage. My daughter and I stayed there during the end of July. The hotel is located 2 blocks from the water bus station and 3 to 4 blocks walking distance from the beach. The hotel is located on a main street with many restaurants within walking distance. The people there are mostly Italian/European tourists, very few people speak fluent English, but enough to get around. Many families with young children and local youth.

8/10 Good

Akhil, Sweden

Liked: Cleanliness, room comfort
Overall good stay. Decent hotel. Excellent pricing.

6/10 Okay

Ana Mercedes, Prague

Disliked: Staff & service
Extremely disappointing service.Charged twice.
Extremely disappointing service. This hotel charged me twice (additional 180 euros) I contacted them and asked them to return my money with no response, their staff mistake cost me money and time, watch out DO NOT BOOK a room with them. You risk your bank card being charged twice.

6/10 Okay

Maziar, Vancouver,Canada

Liked: Cleanliness
Venice Adventures
It is an old hotel but clean . shower are very small and old . Location is very good ,close to sea bus .

10/10 Excellent

leticia S., brentwood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
grazie
very pleasant. very helpful front desk service. terrific price, close to the pier & shops.

8/10 Good

Kennedy, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and excellent staff
Four beds in a room looked a bit cramed for the price we paid. A kettle with tea/coffee would be great

10/10 Excellent

David, Nottingham UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 mins to the ferry to Venice.
Well run and hospitable Hotel. Good continental breakfast. Local shops nearby. Surrounded by good Restaurants and Bars.

8/10 Good

Wendy, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
short walk from the Lido water taxi .
A short walk from the Lido water taxi stop, not hard to find, entrance is on the side. Staff are friendly and helpful. Rooms are clean and have everything you need. Breakfast is more than adequate with a hot chocolate to die for just no toast but who cares we staggered out each morning and didn't really need lunch.

10/10 Excellent

happy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth the price
Newly renovated beautiful bathroom, in dated but comfortable room, breakfast is simple but effective. The hotel staff were extremely helpful and went out of their way when we had a problem. Try not to book your departure too early as you can not always get an early boat to the train or Airport and water taxi's are very expensive. We had this problem and the hotel found us a hotel closer to the station for the last night, no extra cost, could not have asked for more.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
A good value hotel.
Excellent staff who couldn't do enough to please. We only needed a base and this hotel was fine for that.

2/10 Terrible

Justyna, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Tired and very outdated/small/avoid
Our room was very small, tired and outdated. Tiny beds, hardly any space to move around, pillows hard as a rock, noise from the elevator and next door guests. Looked like the hotel was furbished in 1950/60 and never got updated. Carpet with stain, rubbish under the bed, no tea/coffee facilities. For that price and location far from Venice I would at least put a bottle of water on a side table as a warm welcome.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel nice location
Hotel check in was smooth, staff were nice. It is dated but very clean, great location for travelling into Venice City Center. All in all very good stay, breakfast basic but adequate, croissants, cereal, rolls, ham and cheese and yoghurts only thing missing was fruit really. Would stay again.

2/10 Terrible

Elizabete, Uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service was good. Helpful staff. But far from the centre of Venice.it's very close from the boat service.