Serena was great. We got in at the same time as another of her guests so she sent her assistant to meet us at the water taxi stop. There was a closer stop than the one she told us to get off on, but we think it was a timing issue. Not a huge deal but we were surprised to find a much closer stop the following day. Serena showed us around the apartment, went over some suggestions on the map, allowed us to check in much earlier than the time specified and we were able to leave our luggage at the door the day of departure so we could enjoy our last day in venice not lugging our luggage around. We loved the location, it was quiet and quaint and close to water taxi stop. Less than 10 min walk to St. Marks Square and a short walk to many restaurants, outdoor cafes, etc. We loved Venice! The apartment was perfect for what we were needing. We were never there except to sleep and shower. We never used the upstairs (kitchen/living room), we were always on the go. The location was great, far enough away to feel like you weren't a tourist, but close enough to do all the tourist things.