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Reviews of Rialto Deluxe Apartments

Rialto Deluxe Apartments
Santa Croce 2103/2105, Venice, VE

Reviews

8.0

Very good

Rating 10 - Excellent. 7 out of 21 reviews" "
Rating 8 - Good. 9 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

9.0/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

6/10 Okay

Michele

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ok apartment, not so “luxury” service.
We were given apartment 1 which was ok although it could be said that pictures were a bit misleading (on the announcement you can see pictures from various apartments in the same building including a terrace without clarifying which specific apartment they belong to). However that was not a major issue. What we really did not appreciate was the treatment Received when we called the organisation to get an additional blanket. We were told that they would absolutely not do it, which we found unusual. Upon insisting they gave us a different phone number. So we called them and after repeating the request they hung up on us. We thought the line had dropped and so called again but we realised that they were intentionally hanging up the phone on us. So all in all we can’t say our experience was negative but this episode left us with a bitter taste.
Stayed 2 nights in Dec 2019
Response from Bestvenice on 31 Dec 2019
Dear guest, when you book you can actually see only the detailed pictures of the specific apartment you are booking if you click on the apartment name, it's not us deciding which one to give, you have booked number 1, while the one with the terrace is number 2 , which is also bigger, so indeed different in price. ABout the blanket we have propose you this paid servcie to get some extra one but you did not accepted.

8/10 Good

Amy, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little stay in Venice
We have a family of 6 which makes hotel rooms difficult. I booked this through hotels.com on a whim hoping it would work and give our family some space after being together all day. It was the perfect choice. This is not a hotel. They don’t have housekeeping everyday unless you pay extra so for those who are expecting a hotel experience look somewhere else. We are so pleased with our stay. Thank you Venice & Rialto Deluxe Apartments.
Stayed 2 nights in Jun 2019
Response from chicca on 24 Jul 2019
thank you for your review!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great apartment, great location.
Apartment was amazing. Check in good and quick; both the check in location and the apartment were pretty tricky to find, but directions were great. Comms before arrival via WhatsApp convenient and quick. Yes, lots of stairs but no problem for me and my family. Do note that there are a number of apartments at the location, and not all have a roof terrace. Not a problem for us, but might be for some.
Stayed 1 night in May 2019
Response from chicca on 24 Jul 2019
thank you for your review!

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Nice apartment in a nice area but lots of steps
The attic apartment was very nice, close to the tourist areas (10 minutes walk to the Rialto bridge) but not in the thick of it. It's located only a few minutes walk to the San Stae vaporetto stop. There is a Coop grocery store nearby and the area feels very safe and quiet. Restaurants and cafes are right around the corner. The attic apartment itself requires you to walk up to the third floor and the apartment itself is multi level with the larger bedroom, both baths and the kitchen/living area on the middle level. The bottom level is only the doorway. The highest level has a low ceilinged bedroom under the rafters and an access door to the terrace. Not much to see from the terrace but it's there to enjoy a quiet evening or morning. The place is equipped pretty decently and even has a clothes washer. There are several AC units and we needed them all when we were there. The apartment is a nice hideway from the bustling areas of Venice and really close to transportation. The only negative is that this place is not for couples or anyone who want privacy. Despite the pictures that show otherwise, neither of the bedrooms has all their doors installed. The master has one but the other one is missing. The bathrooms do have doors. LOL. I understand why they removed it as it would be an obstacle but be aware. Would I stay in this apartment or the one below again? Yes. It's well located and kept up nicely. The steps were only a hassle when lugging the luggage up and down.
Stayed 3 nights in Jun 2017
Response from Francesca on 23 Aug 2017
Thank you for your review!

4/10 Poor

Disappointed, Bronx, NY

Liked: Cleanliness
Disliked: Staff & service
Not worth the price or trouble
Had to wait for Apt agent at Riva de Biasio boat stop, after advising of delays at airport. Once agent arrived, we had to drag our bags through narrow alleys, cobblestone streets and up and down stairs, approx a seven minute walk, per agent, an unmarked apt with no views and narrow steep steps, so our suitcases had to be left in foyer, which was very small. Continental breakfast consisted of small packaged cereal, packaged croissants, milk, tea bags and instant coffee. Agent advised there were clean dishes in dishwasher, but upon inspection, the dishes in dishwasher were dirty. Definitely not worth the money or trouble.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay!!
location was good. 3mins away from the water-bus stop. the apartment itself was very good. clean. neat and tidy. it also had a lot of kitchen equipments.

8/10 Good

Raymond, U.K.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pokestop apartment.
First time visiting Venice and it was a very lovely place. The apartment is very well located with the water bus stop (San Stae) just 1 minute away from our front door. Making it very convenient for us as a family to travel round Venice. Thoroughly impressed with the apartments cleanliness and most importantly the air conditioning as the time of year we visited was one of the hottest week of the year. Overall very pleased and satisfy.

10/10 Excellent

Li Ling, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Apartment
This was a beautiful HUGE apartment that was worth every penny we spent. We wished we could've stayed longer but we had to catch a flight to Paris for the rest of our vacation. Our only complaint would be the beds. They were nice and huge but the mattress were two twin mattresses laid together side by side. So when you're sleeping, you tend to feel a gap in the bed which was uncomfortable. Other than that, it was a great place to stay.

10/10 Excellent

courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and walking distance to everything
we were greeted by Giada and she was delightful and answered every question about the area very well. Apartment was very clean and spacious and was a great fit for our family of 6. WiFi was excellent. the downfall i can think of is the shower being a little small.

6/10 Okay

Roberto

Travelled with family
Liked: Cleanliness
Stayed 1 night in Oct 2019
Response from myovatta on 26 Oct 2019
Grazie per la sua recensione!

8/10 Good

Ulrike, Grefrath

Travelled with group
Liked: Cleanliness, staff & service
Die Lage war hervorragend. Leider hatten wir keine Dachterrasse zur Verfügung, wie im Angebot suggeriert.
Stayed 3 nights in Sep 2019
Response from reservation office on 18 Sept 2019
thank you for your review!

8/10 Good

Giorgiana

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal für einen Kurztrip
Deluxe-Appartement 2: Das Appartement ist wunderbar gelegen und sauber und war für unseren Aufenthalt von 2 Nächten ideal. Der Beschrieb von 4 Zimmern ist übertrieben: im Dachzimmer befanden sich 2 Einzelbetten ohne eine Abgangstüre (ist eigentlich kein Zimmer!); In der Wohnzimmeretage befand sich ein Zimmer mit einem Doppelbett sowie ein Einzelbett ohne eine Trennung durch eine Wand mit Türe (= 1 Zimmer), ebenfalls war dieser Raum nur mit einer Türe versehen, obwohl ein zweiter Türrahmen vorhanden war. Ebenso hatte es keine Kleiderschränke und nur Garderobenaufhänger mit Kleiderbügeln.
Stayed 2 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Todo muy correcto. Muy bien situado. Limpio, ordenado. Hemos estado muy a gusto

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
모던하고 넓은 가족 숙소
위치가 베네치아역과 가까운 줄 알고 정했는데 호텔스닷컴에 나온 지역과 전혀 다른 지역이라 당황했어요. 짐도 많고 가족여행이라 최대한 역근처의 숙박시설을 찾았는데 그게 아니라서 짐을 끌고 다닐때는 어쩔수 없이 보트를 이용해야했고, 건물에는 엘리베이터가 없었는데 3층이라 좀 힘들었습니다. 건물외관은 무척 낡았는데 내부는 리노베이션을 해서 그런지 굉장히 모던하고 깔끔하고 잘 꾸며놔서 위치에 대한 불편함을 없애기 좋았어요. 주방도 무척 넓고 조리도구와 세탁기도 있어서 가족들이 묵기에 좋았습니다. 위치가 생각했던 것과 다른거 빼면 만족하고 지냈어요.

2/10 Terrible

JJ, Hong Kong

Disliked: Staff & service, property conditions & facilities, room comfort
Totally cheating !!!!!!!!!! 是欺騙 及不負責任 !!!!!!
1.The Apartment’s Location is not the one show on Expedia ! We book near Piazzale Roma but actually at San Stae . Can Only access by Ferry from airport , which need double time and fee. We have to walk more than 1/2 hour to bus stop or transfer to bus stop by ferry . Host said the Map on Expedia shows wrong location . Totally cheating !!!!!!!!!! 2.All Electrical appliance didn’t work , the host not reply when asking . 3.we have 5 person stay 3 nights at the apartment . but only provide 2 rolls of toilet paper , said no more , it’s not include in cost . 1.訂房時地圖顯示房間位置是羅馬廣埸” Piazzale Roma “搭機埸巴士40 min. 可.達，但到入住當日竟約在Boat stop “ San Stae ”, 只有船可直達，須時及費用都是機埸巴士的兩賠。向負責接待人員查問，答謂是地圖顯示錯誤。羅馬廣埸”Piazzale Roma“是交通樞紐，本人因該房源的欺騙而每次均要步行半小時，上落10條橋以上才可乘車，或坐7.5歐元水上巴士轉車。 2.房內電器全部不能使用，包括洗衣機、煮食爐，多士爐….等。向該房源負責人提出，負責人不負責任不于理會。 3.本人共5人入住3晚，該房源只提供2卷廁紙，並說不能再供應，不包括在成本內。誰會帶廁紙出Trip ? 附近也找不到購買。

6/10 Okay

Gregorio, Tijuana Mexico

Liked: Cleanliness, property conditions & facilities, room comfort
Buen servicio y lugar pero una mala experiencia
Por cuestiones ajenas a mi, tuve que llegar un día tarde de mi reservación, independientemente me cobraron el día que no estuve (eso lo entiendo perfectamente), el problema fue que yo les dije que llegaría al día siguiente a medio día y no les importó, me hicieron esperar 2 horas y media en el frío, exactamente a las 3 llego una señorita (muy amable por cierto) El punto es que no son flexibles, entiendo que el check in se hace a una hora pero si yo tenía pagada la noche anterior, no se me hizo justo no poder entrar un poco antes al departamento (que por cierto yo les había avisado que llegaría) y más cuando ellos saben el frío que estaba haciendo y que yo iba con mi hijo de 5 años.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super logement
Appartement très bien, dame qui nous a reçu très gentil parle en français, je recommander cette appartement car très bien à 20 metre d un petit supermarché et à 10min des magasin sauve la machine à cafe en panne

10/10 Excellent

Pricilla, La Spezia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacanza in famiglia
Viaggio in famiglia, appartamento ampio, ben attrezzato, molto comodo, arredamento moderno come da foto,ottima ubicazione tra la stazione del treno e piazza San Marco, fermata del vaporetto a 100m ci sono anche supermercati vicini e tanti negozi, ristoranti e bar lungo la strada siamo stati accolti da una ragazza molto gentile che parla più di una lingua