Ventnor Botanic Garden

Hotel is beautiful, beautifully kept, with super comfortable beds, but my biggest praise must go to the staff. I had a very late arrival (1am) from a business meeting in London, I got lost in the lanes and there was emergency road works, I called the hotel tired, cranky and lost, Richard was so kind, patient, calm, what an absolutely outstanding example of looking after your customers, when I arrived he extended that excellence, by upgrading me so I could stay in the main house and personally showing me to my room, THANK YOU RICHARD!! I would absolutely recommend this delightful hotel to anyone, stunning setting, beautifully executed and made to feel valued and looked after by delightful, professional staff

Room was considered a very small double -not mentioned when booked, so disappointed and needed to upgrade room at cost of £40.00. Room only serviced every third day also not mentioned before. So not the best although upgraded room OK. did not sample the bar or restaurant.