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Reviews of Hampton Inn Verona at Turning Stone

2.5 out of 5
Hampton Inn Verona at Turning Stone
5186 Route 365, Verona, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 534 out of 696 reviews" "
Rating 8 - Good. 104 out of 696 reviews" "
Rating 6 - Okay. 35 out of 696 reviews" "
Rating 4 - Poor. 9 out of 696 reviews" "
Rating 2 - Terrible. 14 out of 696 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and quality of service. Room and bed are very comfortable. Only complaint, if you have an EV, there is only 1 Chargepoint with only 1 of the 2 JT1772 chargers working! Hotel guest is supposed to be able to use the chargers at Turning Stone casino (10 min. walk) and the staff offered to have the shuttle drive me back. Nice of her; but the Fairfield Inn up the road has 3 Chargepoints on site! Hampton Inn is commendable for being the first Hilton hotel to have EV charging a few years back; but others are catching up and surpassing you in this department!
Stayed 1 night in Apr 2024
Response from David on 26 Apr 2024
Dear Douglas,Thank you for choosing to stay with us and for providing a great rating and constructive feedback..We are actually in the process of upgrading our charging station as we recognize that this is an ever changing process.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Myranda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, no complaints
Stayed 1 night in Apr 2024
Response from David on 25 Apr 2024
Dear Myranda,Thank you for choosing to stay with us and for providing a great rating and feedback.The team looks forward to welcoming you backSincerely,David HeymannGeneral Manager

8/10 Good

Katharine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a shuttle to and from Turning Stone which was really convenient.
Stayed 1 night in Apr 2024
Response from David on 20 Apr 2024
Dear Katharine,Thank you for choosing to stay with us and for providing a great rating and feedback.The team looks forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
I travel a fair amount. This is one of the nicest hotels I’ve stayed in for the money. Clean, in good condition. Comfortable beds. Nice
Stayed 1 night in Apr 2024
Response from David on 25 Apr 2024
Dear Thomas,Thank you for choosing to stay with us and for providing a great rating and feedback.The team is thrilled that you had an outstanding experience and we look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Rowland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly courteous staff, hot breakfast, 24hr shuttle to and from casino, very clean and comfortable.
Stayed 1 night in Apr 2024
Response from David on 8 Apr 2024
Dear Rowland,Thank you for choosing to stay with us and for providing a great rating and feedback.The team looks forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Don

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very convenient with a shuttle to Turning Stone for my conference with no more than 3-5 minute wait
Stayed 3 nights in Apr 2024
Response from David on 8 Apr 2024
Dear Don,Thank you for choosing to stay with us and for providing a a great rating and feedback.We look forward to welcoming you back,Sincerely,David HeymannGeneral Manager

10/10 Excellent

Glory Ann

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from David on 5 Apr 2024
Dear Glory Ann,Thank you for choosing to stay with us and for providing a great rating .We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

8/10 Good

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel, clean, new, comfy beds, nice shower, quiet, tasty breakfast, etc. Two flaws: Alarm that the last guest set woke me up at 5:30 AM. Would be good for housekeeping to have caught that before I did! Paper plates and disposable cutlery in the breakfast area need to go. In 2024 this is inexcusable.
Stayed 1 night in Apr 2024
Response from David on 2 Apr 2024
Dear Mark,Thank you for choosing to stay with us and for providing a great rating and very constructive feedback.Please allow me to apologize for the alarm issue .I certainly understand the frustration there.I also understand the comments regarding plates and utensils. This is the current Hampton standard that is in place. Who knows that could change in the future.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room.
Stayed 1 night in Mar 2024
Response from David on 1 Apr 2024
Dear Pamela,Thank you for choosing to stay with us and for providing a great rating and feedback.The team looks forward to welcoming you back.Sincerely,David HeymannGeneral Manager

8/10 Good

Netta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room. It is a great place to stay. I would definitely book a night at the Hampton Inn again. Be careful to check the temperature in the fridge because all my food froze.
Stayed 2 nights in Mar 2024
Response from David on 1 Apr 2024
Dear Netta,Thank you for choosing to stay with us and for providing a great rating and feedback.I'm sorry about your food. That is rare but sometimes the previous guest will lower the temperature to a level that is not acceptable.We do however hope you will return in the future and we look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

CRYSTAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Stayed 1 night in Mar 2024
Response from David on 30 Mar 2024
Dear Crystal,Thank you for choosing to stay with and for the providing a great score.The team looks forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

omar, rochester

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from David on 29 Mar 2024
Dear Omar,Thank you for choosing to stay with us and for providing a great review and feedback.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place for a night at the casino. Clean, comfortable and transportation provided. What else could you need? Absolutely perfect at the right price.
Stayed 1 night in Mar 2024
Response from David on 26 Mar 2024
Dear Meghan,Thank you for choosing to stay with us and for providing a great rating and outstanding feedback.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great big screan tv
Stayed 2 nights in Mar 2024
Response from David on 25 Mar 2024
Dear Scott,Thank you for choosing to stay with us and for providing a great rating and feedback and feedback.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Jakena

Stayed 1 night in Mar 2024
Response from David on 11 Apr 2024
Dear Jakena,Thank you for choosing to stay with us and for providing a great rating.We look forward to welcoming you back.Sincerely, David HeymannGeneral Manager

8/10 Good

michael

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from David on 22 Mar 2024
Dear Michael,Thank you for choosing to stay with us and for providing a great rating.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

4/10 Poor

Eric

Disliked: Staff & service, property conditions & facilities
Had to call shuttle 3 times to get picked up, it’s a 1 minute drive from casino to hotel and waited 40 minutes. But the worst part was the room was infested with ants
Stayed 2 nights in Mar 2024
Response from David on 18 Mar 2024
Dear Eric,Thank you for choosing to sat with us and for providing a rating and feedback.Please allow me to apologize for the issues that you encountered.Please connect with me at your convenience so we can see how we can make it right for you.Sincerely,David HeymannGeneral Manager

6/10 Okay

Nina

Stayed 1 night in Mar 2024
Response from David on 1 Apr 2024
Dear Nina,Thank you for choosing our Hampton Inn.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on 2 Mar 2024
Dear Antonia,Thank you for choosing to stay with us and for providing a great rating .The team is thrilled that you had an outstanding experience and we look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

6/10 Okay

Dustin

Travelled with partner
Liked: Staff & service, property conditions & facilities
We felt the property itself was very clean and still in “new” condition. However repeated nights of 3am wake ups from drunk and rowdy idiots in the front door kept us up and without sleep. If you can request a higher floor it may help limit some of the noise.
Stayed 2 nights in Feb 2024
Response from David on 26 Feb 2024
Dear Dustin,Thank you choosing to stay with us and for providing a rating and feedback.I’m sorry that inconsiderate guests affected your comfort during your visit. We certainly are disappointed when that occurs.We do however, look forward to welcoming you back for an on brand experience.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 1 night in Feb 2024
Response from David on 25 Feb 2024
Dear Jason,Thank you for choosing to stay with us and for providing a great rating.The team is looking forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKED EVERYTHING THE ROOM WAS GREAT AND THE STAFF WAS INCREDIBLE!!!!!!!!
Stayed 4 nights in Feb 2024
Response from David on 25 Feb 2024
Dear Edward,Thank you for choosing to stay with us and for providing a great rating and feedback.The team is thrilled that you had an outstanding experience and we look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Leland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the casino and free shuttle back and forth
Stayed 2 nights in Feb 2024
Response from David on 20 Feb 2024
Dear Leland,Thank you for choosing to stay with us and for providing a great rating .The team looks forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Keesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David on 26 Jan 2024
Dear Keesha,Thank you for choosing to stay with us and for providing a great rating.The team looks forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

CHRISTOPHER, JOHNSTOWN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accommodations were excellent room very spacious property in great shape. Staff was super friendly and helpful.
Stayed 1 night in Jan 2024
Response from David on 26 Jan 2024
Dear Christopher,Thank you for choosing to stay with us and for providing a great rating and feedback.The team is thrilled that you had an outstanding experience and we look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Johntyler

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really great guest service upon check in. Rooms clean and quiet. Great proximity to Turning Stone Casino. Only a one minute drive. A great alternative to save some money compared to staying at casino.
Stayed 1 night in Jan 2024
Response from David on 18 Jan 2024
Dear Johntyler,Thank you for choosing to stay with us and for providing a great rating and feedback.The team looks forward to welcoming you back in the not so distant future.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Tasha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from David on 15 Jan 2024
Dear Tasha, Thank you for choosing to stay with us and for providing a great rating.We look forward to welcoming you back.Sincerely, David HeymannGeneral Manager

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from David on 13 Jan 2024
Dear Crystal,Thank you for choosing to stay with us and for providing a great rating.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

8/10 Good

Krista

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some staff was nice others felt like they didn't like there jobs lobby had a lot off people in at and was noisy til about 10 there was someone sleeping in the lobby all night I don't know if that is a normal thing the hotel room was beautiful very clean and comfortable
Stayed 1 night in Jan 2024
Response from David on 13 Jan 2024
Dear Krista,Thank you for choosing to stay with us and for providing a great rating and invaluable feedback.Please allow me to apologize for the perception that our team members seemed not as engaged as they should be.Our goal is to always exceed our guests expectations and I’m sorry we failed to do so.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from David on 6 Jan 2024
Dear Diane,Thank you for choosing to stay with us and for providing a great rating .The team is thrilled that you had a stay that was enjoyable and we look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from David on 6 Jan 2024
Dear Jeffrey,Thank you for choosing to stay with us and for providing a great rating.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Kayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from David on 19 Dec 2023
Dear Kayla,Thank you for choosing to stay with us and for providing a great rating and feedback.The team looks forward to welcoming you back.Sincerely,David HeymannGeneral Manager

6/10 Okay

Chris

Stayed 1 night in Dec 2023
Response from David on 18 Dec 2023
Dear Chris,Thank you for choosing to stay with us and for providing a rating and feedback.Our goal is to always exceed our guest's expectations and it's disappointing that we failed to do so for you.Feel free to connect with me if I can assist you for a future stay and I would like to hear your feedback regarding this visit.I look forward to hearing from you and welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Linda

Travelled with partner
Liked: Amenities
Very friendly staff. Hotel very clean and comfortable.
Stayed 1 night in Dec 2023
Response from David on 18 Dec 2023
Dear Linda,Thank you for choosing to stay with us and for providing a great rating and feedback.We appreciate your loyalty and look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the room and how updated the bathroom was. I loved that both the bathroom and the room had three hooks each to hand clothes, towels, etc. Most hotel rooms have one hook total. Very quiet and clean. Love the 24 hour shuttle as well. Will go back.
Stayed 1 night in Dec 2023
Response from David on 11 Dec 2023
Dear Stephanie,Thank you for choosing to stay with us and for providing a great rating and positive feedback.The team looks forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice and clean facility. Staff and shuttle service very quick. room and breakfast very clean and good. Staff very helpful and professional
Stayed 1 night in Dec 2023
Response from David on 11 Dec 2023
Dear Larry,Thank you for choosing to stay with us and for providing a great rating and feedback.The team is thrilled that you had an outstanding experience and we look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities
there was an empty pizza box in the elevator lobby on my floor for 3 days
Stayed 2 nights in Nov 2023
Response from David on 11 Dec 2023
Dear David,Thank you for choosing to stay with us and for providing a great rating and constructive feedback.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Malia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel option for staying with a pet. Clean and friendly.
Stayed 1 night in Nov 2023
Response from David on 27 Nov 2023
Dear Malia,Thank you for choosing to stay with us and for providing a great rating and feedback.The team is looking forward to welcoming you back.Sincerely,David HeymannGeneral Manager

6/10 Okay

Todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I booked a king size bed and when got to the property they sold all the king beds and we had to settle for a double room, they didnt offer anything off the room and when questioned about it, they just said it was company policy. i guess a reservation made 2 months in advance doesnt actual reserve you a room afterall. we booked through travelocity, so they wouldnt even give a break on price for this visit or the next
Response from David on 20 Nov 2023
Dear Todd,Thank you for choosing to stay with us and for providing a rating regarding your visit.Please allow me to apologize for the issue that you encountered with your bed request. It is very rare that this occurs and on the rare occasion it does it is very inconvenient and I understand how you feel.My apologies once again and we look forward to welcoming you back for an "on brand" experience.Sincerely,David HeymannGeneral Manager

6/10 Okay

Michelle

Travelled with family
Liked: Property conditions & facilities, room comfort
Room was not ready at time of check in and front desk couldn’t provide an estimate as to when a room would be ready. This was disappointing as we had an event to get to and needed the room to get ourselves ready. Worker was apologetic…ish. Breakfast was ice cold by 830am when it was scheduled until 10am. The window shade in the room needs to come with directions. I ended up giving the entire highway quite the show because we couldn’t figure out how to get it to go down. Overall, too expensive for what you get, but a decent stay and the location was close to Turning Stone. Free shuttle provided also.
Stayed 1 night in Nov 2023
Response from David on 16 Nov 2023
Dear Michelle,Thank you for choosing to stay with us and for providing a rating and valuable feedback.Please allow me to apologize for the issue that you had at arrival.We strive to meet each and everyone’s check in time .It is rare that we fail to do so and disappointing that we failed you.There are instructions on utilizing the remote drapes mounted by the unit .I’m sorry you did not see them.We do look forward to welcoming you back to experience an on brand stay.Sincerely,David HeymannGeneral Manager

6/10 Okay

Kristie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
When we got to the lobby we waited on someone to come out for seemed like 5 minutes or more and then when he come out the system was down.his overall behavior was weird.
Stayed 1 night in Nov 2023
Response from David on 15 Nov 2023
Dear Kristie,Thank you for choosing to stay with us and for proving valuable feedback.Please allow me to apologize for the longer than expected wait time for check in.That certainly unusual but falls below our high standards.We look forward to welcoming you back to experience an on brand stay.Sincerely,David HeymannGeneral Manager

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David on 15 Nov 2023
Dear Samuel,Thank you for staying with us and for providing a great rating.The team looks forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David on 14 Nov 2023
Dear Lynette,Thank you for choosing to stay with us and for providing a great rating.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from David on 13 Nov 2023
Dear Garrett,Thank you for choosing to stay with us and for providing a great rating.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cost could be a little better but we are in the build back better times. LET'S GO BRANDON
Stayed 1 night in Nov 2023
Response from David on 13 Nov 2023
Dear Thomas,Thank you for choosing to stay with us and for providing the great rating and feedback.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

W.

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room. Friendly staff. Very close to I-90.
Stayed 1 night in Nov 2023
Response from David on 11 Nov 2023
Dear W,Thank you for choosing to stay with us and for providing a great rating and feedback.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

K. John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from David on 7 Nov 2023
Dear K.John,Thank you for choosing to stay with and for the great rating.We look forward to welcoming you back.Sincerely,David HeymannGeneral Managet

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from David on 5 Nov 2023
Dear Michael,ThNk you for choosing to stay with us and for providing a great rating .We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

8/10 Good

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from David on 2 Nov 2023
Dear Michael,Thank you for staying with us and for providing a great rating.We look forward to welcoming you back.Sincerely,David HeymannGeneral Manager

10/10 Excellent

Miltiadis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenience
Stayed 1 night in Oct 2023
Response from David on 28 Oct 2023
Dear Miltiadis,Thank you for choosing to stay with our Hampton Inn.We value your business and look forward to welcoming you back.Sincerely,David HeymannGeneral Manager