Exterior

Reviews

9.4

Exceptional

Rating 10 - Excellent. 106 out of 156 reviews" "
Rating 8 - Good. 41 out of 156 reviews" "
Rating 6 - Okay. 8 out of 156 reviews" "
Rating 4 - Poor. 1 out of 156 reviews" "
Rating 2 - Terrible. 0 out of 156 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room; nice private bathroom; comfortable air conditioning. Helpful, friendly staff. Cool property with chocolate museum attached; building was a former chocolate factory. Central location in safe area; convenient to shopping and dining. Safe street parking was available and convenient. Would stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun chocolate theme! Good location, easy to find. Breakfast was very nice with plenty of food.
Stayed 1 night in Oct 2023

10/10 Excellent

Nadine

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 3 nights in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very enjoyable themed hotel with an historical museum. It is a short walk to the town center. We really felt welcomed.
Stayed 1 night in Aug 2023

10/10 Excellent

Nuno

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i love it
Stayed 2 nights in Jul 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chocolate theme is quite original. Excellent location very near the river and the historic center
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near city center and shopping
Hotel is one of the newer ones in the area. First time in any hotel that we had to use room key to keep air and lights on. We stayed one night and it seemed after awhile the a/c stopped cooling. We are not certain that’s normal. We woke up at 5am to cut thermostat down. The staff is very helpful and all seemed to know English. Room was pretty clean. The only notable dirty area was the floor. That is probably harder to keep clean during a busy season. Only noticed floor due to a towel being dropped on it... Overall pleased with our stay at this hotel.
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Awesome design. No dinner service. Good location.
Stayed 1 night in May 2019

10/10 Excellent

Peter&Penny, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
True to its name, they have carried the Chocolate theme throughout, in surprising ways, including toiletries! And you get free entry to the Chocolate museum in the basement of the original factory.
Stayed 1 night in Oct 2018
Response from Ana Torres on 5 Nov 2018
Dear guest, Thank you very uch for your words. It was a pleasure to have you in our hotel. We hope see you soon. Best regards,

8/10 Good

Andrew, Weston, fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent lobby service. Candido went beyond to resolve my autoparking. We couldn’t see much of the surroundings cause it was raining.
Stayed 1 night in Oct 2018
Response from Ana Torres on 5 Nov 2018
Dear guest, Thank you very uch for your words. It was a pleasure to have you in our hotel. We hope see you soon. Best regards,

10/10 Excellent

Jsyfitzs, Jersey CI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were pleasantly surprised. We expected the hotel to be a bit cheesy but it was really good, well located with good facilities & very friendly staff.
Stayed 3 nights in Sep 2018

6/10 Okay

Verified traveller

Decent Hotel.....but
I really liked the hotel, area & cute rooms even though the bathroom fan & ceiling in our first room had issues. I had a do not disturb sign on my door as I was only at the hotel for 1.5 nights and did not feel the need for intrusions or cleaning as I prefer to save resources and peoples time. I returned to find staff in my room who acknowledged the presence of a do not disturb sign on my door but they walked in anyway. The manager tried to tell me this was normal "in Portugal and this hotel". I had just stayed 2 other nights in Portugal. Do not disturb signs have been universally respected in every other country & hotel I have been in but this one. The manager was quite rude to me about it. The female receptionist who was working at the time laughed in our faces. It left extremely sour notes on an otherwise nice hotel & experience. The gentlemen who worked nights & helped with our late check in / early check out was incredibly kind & professional.
Stayed 2 nights in Aug 2018

6/10 Okay

Alexandra

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful and unusual hotel
Fun place to stay with chocolate theme. The room was very comfortable with good amenities, incluing chocolate-themed books in multiple languages. Convenient location.
Stayed 1 night in Jun 2017

10/10 Excellent

Mike, Birmingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with friendly helpful staff
Great hotel in a town well worth visiting. The hotel is fairly new and the rooms are fitted to a high standard. Breakfast is excellent and the restaurant is also good for lunch and dinner. The staff were really helpful and always very friendly. Although there is no parking at the hotel there is an underground car park a hundred meters away

10/10 Excellent

Martin, Stroud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chocolate Heaven
Friendly

10/10 Excellent

J.R, Dorset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Interesting and hospitable
Greatly enjoyed 4 night stay

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Funky Hotel
It is a very funky hotel - love the themed rooms. The cleaning staff allowed my kids and I to see the rooms they were setting up. Very cool. The museum in the basement is a great use of space and the breakfast was one of the best on our trip.

10/10 Excellent

Rui, Lisbon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Hotel
Very beautiful hotel, with a chocolate theme, friendly staff, great breakfast, very close to city center.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Wonderful experience tough on parking Greatest breakfast Complimentary and complete

10/10 Excellent

maria, perth australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Great Hotel with excellent service, very friendly staff and excellent food.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
The place is fabulous for everyone, my son wants to live there permanently, the staff is great, the restaurant is fantastic, hats off to the chef! The service in restaurant is good but to make it a 4+ star should be worked on and that is all the slightly negative we have. Really loved it, don't miss the museum very informative even if you think you know about chocolate there is something to learn

10/10 Excellent

Sebastian, Winterthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Our stay was great. The rooms are very nice, modern and spacious. Besides the room, breakfast, complimentary drink at the bar and a free visit to the Museum (very good) we were also given a goody bag of chocolates when we left. An amazing experience.

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trato muy bueno. Muy limpio. Muy bien ubicada. Desayuno my bueno. Seguro que volvere.
Stayed 3 nights in Apr 2024

8/10 Good

ANTONIO

Stayed 1 night in Jan 2024

6/10 Okay

Margarida

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Vitor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Ines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lidia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
El colchón debe ser renovado. No facilita ni un poco el descanso. Para mí es determinante a hora de volver a elegiros. Un cordial saludo. Lidia Pastoriza
Stayed 1 night in Dec 2023

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Cidália

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Marinela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

João

Stayed 1 night in Sep 2023

10/10 Excellent

Mariana

Stayed 1 night in Sep 2023

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai été enchantée par cet hôtel, la décoration de la chambre, le personnel, l'emplacement, le petit-déjeuner tout était parfait! Le musée est aussi très intéressant pour les petits et les grands 😊
Stayed 2 nights in Sep 2023

10/10 Excellent

Rui Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Top,
Stayed 1 night in Aug 2023

8/10 Good

jimmy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

João

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bom hotel no centro de Viana
A estadia correu bem, o quarto era adequado ao que pretendia e tinha uma varanda generosa. O pequeno almoço era bom, embora pessoalmente ache que o conceito gera algum desperdício (presumindo, obviamente, que os alimentos trazidos para as mesas e não consumidos não são reutilizados).
Stayed 3 nights in Jul 2023

10/10 Excellent

Flemming

Stayed 1 night in May 2023

10/10 Excellent

Manuel

Stayed 1 night in May 2023

10/10 Excellent

Elisabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accueil : verre de « champagne », visite du musée, petit déjeuner copieux et délicieux et aide charmante pour trouver un rdv manucure/pédicure. Bravo et merci à toute l’équipe !
Stayed 2 nights in May 2023

8/10 Good

Nelson

Stayed 1 night in Apr 2023

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service
Das Hotel befindet sich direkt in der Stadt, ist aber dennoch ruhig. Die Aussicht ist daher natürlich nicht besonders schön. Die Zimmer sind sauber, aber auch schon etwas „verwohnt“. Der Empfang im Hotel mit einem Schokoladengetränk war toll. Die Lage für den Camino ist sehr zu empfehlen.
Stayed 1 night in Mar 2023

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo mejor el personal, todos son amables y serviciales. La cama genial, de lo mejorcito que he probado El armario algo pequeño
Stayed 3 nights in Aug 2022