2/10 Terrible
Benjamin
Travelled with family
6 Jun 2023
Disliked: Cleanliness, amenities, property conditions & facilities
AVOID AT ALL COST
Restaurant is mediocre. So poor that we had to get out for lunch and diner everyday instead of using the all inclusive food we paid for
Cocktails at the different bars are just a joke. Disgusting, they use a machine instead of making them (like a coffee machine but for cocktails)
It smells like sh..t everywhere in the club. I suppose it’s because you’re not supposed to use toilet papers in the… toilets. Welcome back to year 1023
Service is a joke. I asked to keep the room later on our last day. One person said “yes you can pay 35€ to keep it until 4pm” and then the next person, Paulina at reception said “it’s 1pm only even if there is no family in that room the following day” while being really rude and not helpful at all. Officially, you can keep the room until 6pm if you pay for it but thanks to Paulina, this option isn’t available to clients.
Ants invasion. Thousands of ants in the living room. They sent someone to take care of it but what actually happened is that they left a spray (“raid”) by the kitchen and I had to use it myself. The spray did work but did smell very very strong and didn’t feel good to seep inside with a baby
The club is in the middle of absolutely nowhere north of island. 30 minutes drive from anything, with no beach around
We spent the whole week avoiding the club and paying extras everywhere instead.
Completely rubbish
Special mention again to “Paulina” at reception who is insolent and never tries to help clients
Benjamin
Stayed 7 nights in May 2023