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Reviews of InboundOut Guest House

3 out of 5
InboundOut Guest House
850 Aerodrome, Victoria Falls

Reviews

7.0

Good

Rating 10 - Excellent. 5 out of 17 reviews" "
Rating 8 - Good. 4 out of 17 reviews" "
Rating 6 - Okay. 3 out of 17 reviews" "
Rating 4 - Poor. 4 out of 17 reviews" "
Rating 2 - Terrible. 1 out of 17 reviews" "

7.8/10

Cleanliness

6.8/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
An hotel which does not provide what's ordered
Me and my wife stayed there three nights. Our experience with this hotel is very bad: 1. I made reservation for a suite ("One Double and One Twin Bed", as written in the reservation), but got a simple room with shower room (see the photos). When I complained, the man in charge told me that when publishing "suite" they mean "en-suite" shower and toilette. 2. The address, as appears in the reservation, is 850 Aerodrome. However, our room was in another address, 701 Munyenyiwa. They even didn't notify me about the change... 3. The place where we stayed does not have any public transportation nearby, so in order to go to the town center one depends on the hosts, who are usually not there. 4. The breakfasts on the first and last day were coordinated with me to be served at 7:30. However, nobody came to prepare them and it was only after 9 o'clock that they took us to eat at their other place. By doing so they wasted our time. 5. The "Free WiFi" was very weak all the time and actually didn't function in the whole building. The reason is that the router is located in another building, which serves the staff, so the signal in the guests' building is very very weak.
Stayed 3 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff, nice, clean room and comfortable bed. The hosts try very hard to accommodate all your needs, help you with transportation, trips etc. The only drawback was the lack of AC which was needed due to high temperatures. We would gladly pay extra for having working AC in the room.
Stayed 5 nights in Sep 2018

4/10 Poor

Verified traveller

Stayed 1 night in Sep 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
Not what we paid for.
We arrived 'late' at 8pm and waited for 30 min in front of the gate. We eventually got picked up for an 'upgrade' as owner overbooked property. The place we stayed was lovely, we had breakfast at another place but then were told there that we would be moved every day as Victoria Falls accommodation was fully booked. We had planned to get settled in one place for 3 nights and were left hanging into where we would be moved (third day, we were moved at 11.20 am, waste of a morning really!). Third breakfast was delivered to us. We tend to have breakfast at 7 or 7.30 and go. It arrived at 9.20 with rock solid toast - no doubt leftovers. At all 3 places we stayed in, staff were lovely and accommodating but not what we paid for.
Stayed 3 nights in Aug 2018

6/10 Okay

Halvor, Norway, Oslo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The location was okay,but water system was not good was transferred to a place that was not what i booked online.
Stayed 3 nights in Jul 2018

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They Take Really Great Care of You
Guest house run by two brothers, Sylvester (Sly) and Marshall. Not fancy, but great value for money. The rooms are comfortable and clean. The mattresses are excellent. The wifi usually works — if there is a problem with it Sly will fix it right away. Where they really excel is in helping you arrange tours and activities around Vic Falls. They know the lay of the land and really take care of their guests. This includes lifts for much less than the taxis charge. I initially booked for two days; I wanna ended up staying eight. If I end up back in Vic Falls, I wouldn’t hesitate to book there again
Stayed 2 nights in Jun 2018
Response from Sly on 18 Jul 2018
Thank you so much Paul. we wish to keep on improving and make our guests stay worthwhile.

4/10 Poor

Joy, Namibia

Disliked: Staff & service, property conditions & facilities, room comfort
There was no communication between staff,
In short that's not what l expected.l got there around 8pm,staff not expecting us,though l had booked online.
Stayed 2 nights in Mar 2018
Response from Sly on 5 Apr 2018
We apologize for the inconvenience, however a room was reserved for you as requested which had a no show. Maybe you booked us through 2 agents which made the confusion. We apologize one more.

6/10 Okay

Charles

Disliked: Staff & service
Lamentable
Very bad experience with wifi.
Response from Sly on 5 Apr 2018
We apologize for the wifi bad experience we take the full responsibility however it was a technical issue with our internet provider. it has since been fixed and it is now as fast as ever. Regards

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Budget Accommodation in Vic Falls!
Great place to stay with Sly, Marshal and team. They help with anything you need. The room is basic, but good value. No air-conditioning, but still comfortable. The Falls are amazing!
Stayed 4 nights in Mar 2018
Response from Sly on 5 Apr 2018
Thank you so much Stefan. We appreciate and feel honoured. Actually we have rectified the issue of air conditioning as well

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A special experiance at the falls
From the moment we met Sly, Marshall and Gumchirai at VFA airport, we knew we were onto something special. We experienced Vic Falls from the perspective of locals very proud of their national treasure. Seuta made delicious breakfasts and also that our room is neat and tidy. Sly, the perfect host and tour guide. Maitabisi for the wonderful experience!!
Stayed 2 nights in Mar 2018
Response from Sly on 5 Apr 2018
Thank you so much Johan. Its always our desire to make your experience at the falls special. It was a pleasure hosting you from the airport pick up till the airport dropping. we really appreciate

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely reasonably priced guest house
The owners were fantastic could not do enough for us Breakfast was good and able to make a drink anytime Value for money owner even gave us complimentary shuttle into the village
Stayed 2 nights in Feb 2018
Response from Sly on 5 Apr 2018
Thank you so much Andrea we feel humbled. it was a marvel hosting you for your birthday. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Clean house in residential area.
Clean rooms, in quiet residential area. 30 minute walk into Vic Falls, approx $10 taxi ride.
Stayed 2 nights in Jan 2018
Response from Bongy on 8 Feb 2018
thank you we are humbled and really appreciate.

10/10 Excellent

Erol, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best spot in Victoria Falls!
Amazing experience! Sly is a fantastic host who will make your VicFalls trip one to remember! Nice big house, great breakfast, safe, and fantastic people! When I visit again 100% I stay here, great for young people and older folks alike. Best guesthouse in the city, felt lucky to have found it! Good luck guys, many thanks from Erol and Daniel!
Stayed 4 nights in Oct 2017
Response from Sly on 8 Nov 2017
Thank you Erol and Daniel it was such a pleasure to host you guys. We enjoyed every second of it

6/10 Okay

Verified traveller

Alloggio Victoria falls
La casa si trova in una posizione abbastanza lontana dalle cascate Bisogna sempre prendere un taxi per muoversi La Pulizia viene fatta ogni giorno nelle aree comuni. La colazione è un po' scarsa
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
人生最悪の宿
8ヶ月前に予約をして、hotels.com からconfirmation を受けたにも関わらず、オーバーブッキング、それも私一人ではなく韓国からの人も同様の被害を受けました。さらに代替のゲストハウスは不清潔でシャワーを浴びることもできず、朝食のプランに入っていたにもかかわらず抜き、翌朝迎えに来る約束もすっぽかし、どうしようもありません。それだけではなく、2泊目3泊目は予約した部屋をキープしていると約束したにもかかわらずこれもウソ。ホテルのオーナーだけでなく、confirmation を発行した hotels.com にも大きな責任があると思っています。今すぐにこのホテルを除外すべきです。少なくとも信用できるホテルのみサイトに掲載していただきたいと思います。
Stayed 3 nights in Aug 2018

10/10 Excellent

Vladimir

Liked: Property conditions & facilities, room comfort
Отель в Виктория-Фолз
Отель расположен в часе ходьбы от входа в парк "Водопад Виктория Фолз" с зимбабвийской стороны. До центра города приблизительно 40 минут. Важно добраться до отеля можно разными маршрутами, при том. что на карте улица Аэродром не обозначена. Поэтому необходимо сразу по прибытию в отель установить точку положения в приложении GPS навигации. Хозяин радушен, отвозил и привозил с экскурсий, но трансфер в аэропорт платный. Уборка в номере не проводилась. Завтраков также не было. Возможно сказалось, что не сезон и было мало народа (фактически два человека). В целом в Виктории Фолз делать нечего. Единственный плюс - это получение KAZA-Visa в аэропорту. После чего лучше всего уезжать в Ливингстоун.
Stayed 4 nights in Feb 2018
Response from sly on 16 Apr 2018
thank you

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and clean guesthouse
There is quite and clean. Staff are kind and friendly. It is located outside the center, but provides a transportation that can cost $10 to the border. While I was staying, sometimes it was difficult for me to use Wi-Fi. But they did their best to fix it.
Stayed 3 nights in Dec 2017
Response from Sly on 23 Jan 2018
Thank you so much.