Villafranca Holidays

Wonderful hotel. Great location. Amazing breakfast with a very nice and helpful staff

Bedroom was clean and tidy but the outside balconies and railings looked unsafe so we didn’t venture out onto them. The bathroom was nice but the extractor fan didn’t work which turned it into a sauna. One of the basins didn’t hold water which was a slight inconvenience when shaving, etc. The shower didn’t have a slider rail and was fixed around waist height and had to be held to wash your body unless you wanted to use the drencher head. There was also no shelf inside the shower area to put toiletries on meaning constant bending down. A shower grab rail would also have been advantageous. The toilet seat was also wonky but manageable. For a 5 star hotel complimentary daily water bottles were not provided unless you wanted to pay for it from the mini bar. Breakfast was a rudimentary continental type. Scrambled egg (with shell) was provided but if you wanted cooked eggs or omelettes there was a €7 - €15 charge. Swimming pool and sauna facilities were nice. Bar area was clean and tidy. Generally all the staff in the hotel were polite and helpful especially the receptionists.

The hotel itself is lovely — well located, recently renovated, with nice décor that gives it a fresh feel. But what truly makes this place a gem is the people. Chiara at the front desk sets the tone from the moment you arrive. Marina and Yessenia in the breakfast restaurant are warm and attentive, and they make mornings genuinely enjoyable. And the bellboys keep everything running smoothly — special shout out to Vasile, one of the nicest guys you’ll meet. The property is solid, but the team is what earns the fifth star. Highly recommend.