Does Villarrica Park Lake by Enjoy have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Villarrica Park Lake by Enjoy pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Villarrica Park Lake by Enjoy?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Villarrica Park Lake by Enjoy?

Check-in start time: 4:00 PM; check-in end time: midnight.

Does Villarrica Park Lake by Enjoy provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 30 per person applies.

Where is Villarrica Park Lake by Enjoy located?

This Villarrica hotel is on the beach, 0.2 mi (0.3 km) from Lake Villarrica, and within 9 mi (15 km) of La Poza and Pucon Beach. Villarrica Pucara Beach and Villarrica National Park are also within 9 miles (15 km).

Villarrica Park Lake by Enjoy Reviews, Deals & Photos 2025

10/10 Excellent

Verified traveller

3 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Das Hotel ist etwas (aber wirklich "nur etwas") in die Jahre gekommen. Dennoch hat es viel Charme. Wir haben ein Standardzimmer gebucht. Es war schätzungsweise ca. 40-50m2 groß! Wir reisen relativ häufig. Allerdings haben wir ein Zimmer in dieser Größe noch nie zuvor gehabt. Das Bad war genauso großzügig angelegt. Aus dem Zimmer hatten wir einen schönen Blick auf den See. Das Preis-Leistungs-Verhältnis würde ich als hervorragend bezeichnen. Was verbesserungsbedürftig ist: Die Kennzeichnung der Hoteleinfahrt wenn man aus Richtung Villarrica kommt. Unsere GPS-Navigation hat es verpasst und wir haben es nach einer Wende gefunden (kommend aus Richtung Pucon). Was unseren Aufenthalt etwas getrübt hat: Bauarbeiten. Das Hoteldach wurde erneuet. Das führte zu Baulärm von 10:00-18:00. Letzteres dürfte aber nicht die Regel sein und floss daher nicht in die Wertung ein.

Stayed 1 night in Nov 2019

2/10 Terrible

JuanM, Santiago, Chile

1 Dec 2019

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

It’s falling apart Service is not good Meals are deficient in quality and taste Spa only has ONE sauna working, the steam room was inoperative I was not even offered a room upgrade when checking in, despite being Expedia Gold member Breakfast only has cold items, if you want omelettes or fried eggs, you’ll have to pay an extra USD4 (unbelievable) Avoid at all costs

Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

22 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service, room service was delicious, property is excellent condition, comfy beds, beautiful views !

Stayed 5 nights in Nov 2019

6/10 Okay

Verified traveller

9 Oct 2019

Liked: Staff & service

Disliked: Property conditions & facilities

The view is the best part. From every window there is a stunning view of the beautiful lake. The rooms are neglected and worn down...stained carpet, peeling wallpaper, linens that smell bad. The pillows smelled like dirty hair from previous people who had used them. The bed needs to be replaced..it sags on the edges and the middle. I had stuffed the pillows in the closet to get rid of the odor..and when the housekeeper stopped by in the afternoon I told her and showed her the pillows and she brought me 2 clean ones. The housekeeping staff was very nice and helpful. When I made the reaervation I had asked for 2 double beds but they gave me one bed. Then, I called to order room service at 10pm and nobody answered..I called twice and it just rang and rang. I had to eat stale potato chips from the mini bar in the room..$3.50 and I went to sleep hungry. They are also doing major construction at the hotel..there is noise and workers and equipment by the pool area and other common areas. It was not a relaxing stay.

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

8 Oct 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Ubicación excelente , comida muy buena , desayuno muy bueno

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

19 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities

No tienen Vip Acces, no hacen diferencia como en otros hoteles, no ofrecen upgrade, ni trato VIP, me dieron 2 habitaciones en pisos diferentes. Me cancelaron la Hora que tome para el Hot Tub. lo demás es lo esperado para un hotel de esta categoría, buena piscina temperada y un desayuno con jugo y fruta natural, entre otras cosas ricas. Buen nivel el restaurant muy bueno y especial todo lo que pedimos.

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

14 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy bueno todo.

Stayed 1 night in Sep 2019

10/10 Excellent

J EDUARDO

27 Aug 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente

El servicio es excelente, todos son muy amables y serviciales. Las vistas del hotel son espectaculares.

Stayed 2 nights in Aug 2019

4/10 Poor

Claudia, Santiago de Chile

4 Jul 2019

Disliked: Property conditions & facilities

Requiere de reparación, se nota que no se han realizado las mantenciones en las distintas instalaciones, tienen un problema de presión o algo así q hace que las llaves del baño emitan un ruido muy molesto.

Stayed 5 nights in Jun 2019

6/10 Okay

Robinson

17 Jun 2019

Liked: Cleanliness, room comfort

Mala atención en recepción. On el checkin

Stayed 1 night in Jun 2019

4/10 Poor

Enrique

22 May 2019

Disliked: Staff & service, property conditions & facilities

Mala administración de ENJOY. Deterior progresivo

Desde la recepción en adelante la impresion es deficiente; no hay personal entrenado ni de buen trato. Las instalaciones son antiguas, se han deteriorado y no muestran mantención; calidad del desayuno muy mala, o peor si se considera que el hotel se clasifica 5 estrellas, bollería prefabricada y de mala calidad. Escaso personal en comedor; nadie se preocupa de reponer los alimentos y todo hay que pedirlo y esperarlo; se privilegia eventos externos sin consideración a pasajeros del hotel; spa deteriorado, servicios que no funcionan. En general, deterioro progresivo, cada vez peor desde que lo administra ENJOY. Relación precio/calidad deficiente. Sólo se mantiene por falta de competencia de buen nivel.

Stayed 3 nights in May 2019

8/10 Good

Verified traveller

22 Apr 2019

Liked: Cleanliness, staff & service, room comfort

Viaje hermoso, hotel en buena ubicación, lindo paisaje. Hotel con todas las comodidades pero no bien mantenido. Alfombras muy manchadas , servicio de desayuno no óptimo

Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

8 Apr 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Infelizmente , não gostamos da comida servida no restaurante . Estava incomível . Os funcionários foram perfeitos inclusive se adiantaram em não combrar a despesa do prato.

Stayed 2 nights in Apr 2019

4/10 Poor

Francisco

17 Mar 2019

Liked: Cleanliness

Disliked: Staff & service

Decepcionado

La habitación que decía tener vista al lago, tenía tapada la vista con árboles, tuvimos que pagar por cambio de habitación para tener vista. Luego el día sábado no pudimos utilizar cómodamente el sector de la piscina ya que había organizado un matrimonio por lo que el sector del pasto para tomar sol no estaba disponible eso sumado a la imvodidad de estar en traje de baño a metros de un matrimonio con gente en tenida formal.

Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

13 Mar 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location was wonderful ! Needed extra time for the use of Spa..!

Stayed 2 nights in Mar 2019

10/10 Excellent

RobertoMoutinho, Lauro de Freitas, Bahia, Brasil

10 Mar 2019

Liked: Cleanliness, staff & service, amenities

A localização, a vista para o lago, atendimento dos funcionários.

Stayed 2 nights in Mar 2019

8/10 Good

Luciano, São Paulo

7 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel distante 10 minutos do centro de Pucon, mas localizado em frente ao lago. Vista incrível. O bar da piscina em frente ao lago infelizmente estava inoperante. Dá a impressão que o hotel não está funcionando a plena carga. Quarto grande e muito bom. Serviço é bom mas não diria excepcional.

Stayed 5 nights in Mar 2019

8/10 Good

Marcelo

5 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

En general buena, pero con carencias graves como no tener comedor el Domingo en la noche, situación que no fue advertida sino sólo hasta quf llegó el momento de ir a comer

Stayed 2 nights in Mar 2019

6/10 Okay

Verified traveller

15 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Excellent location with good views out over the lake. However I was disappointed in the restaurant and the waiting staff as well as the ability to get extras like ice in the room

Stayed 2 nights in Feb 2019

6/10 Okay

Hector, Costa Rica

5 Feb 2019

Liked: Cleanliness, amenities, property conditions & facilities

Overall the rooms are nice, the location and the amenities are great. There are couple of things, that I did not liked during my stay. First, I was not able to get towels at the pool, I did asked 6 times during 3 days and only one time I was lucky to get a clean towel. Secondly, we had a bad experience at the lounge bar, after 25 minutes no one went to take our order, I had to order directly to the bartender. Then another 20 minutes for a couple of Mojitos and another 15 minutes for a salad and a chicken plate. The breakfast is fine and included with the stay.

Stayed 3 nights in Feb 2019

10/10 Excellent

Marcelo

3 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

gran destino

vacaciones familiares. excelente hotel, sólo el entorno es un poco inhóspito (pésimo camino Villarrica-Pucón, sin berma, sin ciclovía) lo que no es culpa del hotel, pero la zona entera se beneficiaría con una mejora a la vía.

Stayed 1 night in Jan 2019

6/10 Okay

Mario Francisco

3 Feb 2019

Liked: Staff & service, property conditions & facilities, room comfort

Disliked: Cleanliness

Nos habian reservado una pieza en el altillo del hoyel, igual el precio era caro. Despues de presionar nis dieron una habitacion para inválidos. La foto que Muestran de la habitacion superior no correspodia .

Stayed 1 night in Jan 2019

10/10 Excellent

Marcelo

1 Feb 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen lugar para el descanso

Muy bien, cómodo, excelente Buffett . Un poco caro y poco variado el Bar

Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

12 Jan 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent Location. Amazing view!!! Love the place!

Stayed 4 nights in Jan 2019

10/10 Excellent

Lars

4 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place with suburb views

Stayed 1 night in Jan 2019

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