Pillow-top beds, minibar, in-room safe, blackout curtains
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Reviews of Best Western Plus Hotel Plaisance

3 out of 5
Best Western Plus Hotel Plaisance
96, avenue de la Libération, Villefranche-sur-Saone, Rhone

Reviews

9.0

Wonderful

Rating 10 - Excellent. 393 out of 691 reviews" "
Rating 8 - Good. 247 out of 691 reviews" "
Rating 6 - Okay. 33 out of 691 reviews" "
Rating 4 - Poor. 11 out of 691 reviews" "
Rating 2 - Terrible. 7 out of 691 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Zachary

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We used this as a stop over on way to the Alps. This was our 2nd time staying here. A very easy, safe and nice hotel. Does exactly what we needed it to.
Stayed 1 night in Apr 2024

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

2/10 Terrible

P

Stayed 1 night in May 2023
Response from La réception on 20 Jun 2023
Bonjour,Nous vous remercions d'avoir partagé votre avis sur votre séjour et espérons vous revoir à nouveau.Cordialement

10/10 Excellent

Karyn

Stayed 1 night in Mar 2023
Response from L'équipe Best Western on 13 Apr 2023
Bonjour,Nous vous remercions d'avoir partagé vos avis sur votre séjour. Nous espérons vous revoir à nouveau. Cordialement

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for families
Response from l'équipe Best Western on 12 Jan 2023
Bonjour Monsieur,Nous vous remercions d'avoir partagé votre avis positif sur votre séjour.Nous espérons vous revoir à nouveau.Cordialement

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2022
Response from l'équipe Best Western on 3 Jan 2023
Bonjour Madame,Nous vous remercions d'avoir pris le temps d'écrire un avis sur votre séjour.Nous espérons vous revoir à nouveau.Cordialement

4/10 Poor

Shunsuke

Stayed 1 night in Nov 2022
Response from l'équipe Best Western on 6 Dec 2022
Bonjour,Nous vous remercions avoir laissé votre avis sur votre séjour.Nous espérons vous revoir à nouveau.Cordialement

10/10 Excellent

Christine

Stayed 1 night in Sep 2022
Response from l'équipe Best Western on 15 Oct 2022
Bonjour Madame,Nous vous remercions avoir partagé votre avis positif.En espérant vous revoir à nouveau.Cordialement

10/10 Excellent

Eryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from L'équipe BestWestern on 9 Aug 2022
Bonjour, Nous vous remercions avoir partagé votre expérience positive sur votre séjour, Au plaisir de vous revoir. Cordialement

10/10 Excellent

Jurij

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from L'Equipe Bestwestern Plaisance on 5 Jun 2022
Cher jurij, merci d'avoir partagé votre expérience. Au plaisir de vous recevoir de nouveau.

10/10 Excellent

ANITA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Situated in town centre.
Stayed 1 night in Feb 2022
Response from Bestwestern Plaisance Team on 9 Feb 2022
Dear Anita, Thank you for sharing your experience. We hope seeing you again.

8/10 Good

Patrice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, clean and quiet surroundings. Very close to main shopping street.
Stayed 3 nights in Dec 2021
Response from . on 28 Dec 2021
Dear Patrice, We are happy to know that you enjoyed your stay. We will be happy to welcome you again. Best regards Front office

10/10 Excellent

Eve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As a family of 2 kids we had 2 adjacents rooms, it was so easy, clean and comfortable. Staff was lovely. Rooms were on a noisy street but once the windows are closed, there was no noise. Breakfast was good with chooce and quality ingredients. We will be back.
Stayed 1 night in Dec 2021
Response from Bestwestern Plaisance Team on 29 Dec 2021
Dear Eve, thank you so much for your appreciation and your notation. We try to do our best every day and we are pleased to read that you liked your stay with us. We hope receiving you again.

10/10 Excellent

Stewart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The checkin was quick and easy and the rooms were clean and comfortable.
Stayed 1 night in Oct 2021
Response from Front offfice on 18 Oct 2021
Dear Stewart, Thank you for leaving a very positive review of your stay. We will be happy to welcome you again. Best regards

10/10 Excellent

stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply a great hotel
Simply a great hotel - convenient, clean, comfortable, very helpful staff and really good value
Stayed 1 night in Oct 2021
Response from Front offfice on 12 Oct 2021
Dear Stuart, We thank you for your opinion, and we will be happy to welcome you for a future stay. Best regards

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Great location, walking distance to stores, pharmacy, laundromat, atm, restaurants, etc. nice quiet and safe location, breakfast was fair.
Walk to visit
Out on a cruz
Still cruzin
Chateau in wine country
Stayed 2 nights in Sep 2021
Response from Front offfice on 8 Oct 2021
Dear Paul, We appreciate and thank you that your stay went well. We will be happy to welcome you for a future stay. Best regards

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from L' Equipe Bestwestern Plaisance on 12 Sept 2021
Cher Charles, un grand merci pour votre appréciation. Au plaisir de vous recevoir de nouveau.

10/10 Excellent

Pete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money.
Excellent location in the centre, free parking
Stayed 1 night in Jul 2020
Response from Bestwestern Plaisance Team on 24 Jul 2020
Dear Pete, thank you so much for you kind notation. We hope receiving you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, very nice staff, but skip the food
This hotel overall was a very good stop on the outskirts of Lyon. Very friendly staff and a nice hotel. The only thing that let it down was room service. The food is not cooked onsite, but rather comes in jars and for €13 for a veggie concarnie in a jar with no rice, it was extremely overpriced. Would definitely stop again, but go out to eat.
Stayed 1 night in Feb 2020
Response from Bestwestern Plaisance Team on 3 Mar 2020
Dear Mark, thank you for sharing your experience. The room service is warmed in a steamer as we don't have a kitchen. We are sorry the meal didn't suit you. We will have the pleasure to see you again.

10/10 Excellent

Dominic

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Equipe Bestwestern Plaisance on 1 Feb 2020
Cher Dominic, nous vous remercions pour votre appréciation et espérons vous recevoir de nouveau.

8/10 Good

Johan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Equipe Bestwestern Plaisance on 18 Nov 2019
Cher Johan, merci pour votre notation. Au plaisir de vous recevoir bientôt de nouveau.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, helpful staff, modern rooms and good facilities
Stayed 1 night in Oct 2019
Response from Bestwestern Plaisance Team on 13 Oct 2019
Dear Sir, Madam, thank you for sharing your experience. We hope receiving you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable room. Great location near the train station.
Stayed 4 nights in Jul 2019
Response from Bestwestern Plaisance Team on 5 Aug 2019
Dear Sir, Madam, Thank you so much for your notations and writings. We hope to receive you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the centre of town with private parking
Stayed 1 night in Jun 2019
Response from Bestwestern Plaisance Team on 5 Aug 2019
Dear Sir, Madam, Thank you so much for your notations and writings. We hope to receive you again.

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Equipe Bestwestern Plaisance on 7 Aug 2019
Bonjour, nous vous remercions pour votre appréciation. Nous espérons vous recevoir de nouveau.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019
Response from Equipe Bestwestern Plaisance on 7 Aug 2019
Bonjour, nous vous remercions pour votre appréciation. Nous espérons vous recevoir de nouveau.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Highs and lows
Lovely hotel in a great area, central to shops and restaurants. Parking available too which is a massive bonus. My gripe is about the staff not the hotel and cleanliness or comfort. The receptionist had popped out for a cigarette when I arrived so I had to wait some time at the desk. When he did arrive he was convinced that he couldn’t find my booking. After insisting that I was booked and had paid the balance in advance he found my reservation. He was a tad rude and very dismissive. Housekeeping were polite,friendly and very obliging. This was a highlight of my stay. Checking out was actually worse than check in and took half an hour, making me late for my work appointment. I was the only client at reception so it should have been quick and easy. I was left with the impression that staff training on reception is not adequate. Nice hotel, great location, impressive housekeeping team but lack lustre front of house staff.
Stayed 2 nights in May 2019

8/10 Good

Andreas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Ivor

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Sharlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An American in France.
We have had an excellent stay. When we return to Villefranche-sur-Saône we will stay at BW plus Plaisance.
Stayed 4 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and very nice buffet breakfast. Clean rooms and linen. a great experience
Stayed 1 night in Apr 2017

10/10 Excellent

Edmond

Beaujolais 13k run. Hotel in perfect location. Breakfast excellent. Staff so friendly.
Stayed 2 nights in Nov 2018

8/10 Good

Caroline

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Rachelle, Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Not as close to Lille centre as it states member of staff said it’s an unsafe place to walk around at night. So we stayed in hotel as my friend is in a wheelchair. We could have getting the metro but not sure if it was disabled friendly. Overall not a bad hotel
Stayed 1 night in Oct 2018

8/10 Good

Guy

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Peter

Very nice hotel, great value for money.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay.
Very clean and comfortable hotel. Neighbouring restaurants felt more like bars.
Stayed 1 night in Aug 2018

10/10 Excellent

cheno, lincoln

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
Close to bars and restaurants had a family room with an upstairs so all five of us could stay in one room which was good and the breakfast was good value as the kids ate free
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for a family.
We all loved the spacious hotel,safe and great value for an overnight stay while travelling threw France.
Stayed 1 night in Aug 2018

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

william

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good standard, convenient, helpful staff
Stayed 1 night in Jul 2018

10/10 Excellent

Sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel near Lyon
Only stop at this hotel for a quick overnight stay and it was very good. Very clean, spacious, comfortable.
Stayed 1 night in Jul 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our girls loved the two story room. Very nice room for the price!!
Stayed 1 night in Jul 2018

8/10 Good

christian gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

6/10 Okay

James, London

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Okay apart from the noise
The hotel was convenient and well priced, we were landing at Lyon late in the evening so needed to stay somewhere with 24hr reception and on the way to burgundy. This was the best value option and served it's purpose. The main reason for the not so positive reviews is the noise outside the room from 7am, there was a lot of very loud drilling that would wake even the deepest sleeper, this was not great since we had arrived late and were hoping for a good sleep to start our holiday. Breakfast was very average, I would probably venture outside the hotel if it's not included in your booking.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good hotel in the mddle of town
The hotel has free parking. Staff was very welcoming. They had free apples for snack for guests. Ambience was very good. Our room was on fourth floor, had a very nice view. Room was of decent size. Nearby lot of restaurants are there. We tried a traditional french restaurant run by couple. They didn’t speak english, but they had menu in english. The food was great. There is lot of construction going around hotel, so we had trouble finding it. Lot of dust on the street due to construction. There is no ramp to carry heavy luggage inside the hotel from parking. We had to carry our luggage over a flight of stairs from parking. Overall our experience was good.
Stayed 1 night in Jul 2018

8/10 Good

Les, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean. Warm welcome from reception desk. Free car park at back a bonus
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
spacious room
We were upgraded into a lovely, spacious room because the first room was not ready when we arrived. Excellent staff, good parking.
Stayed 1 night in May 2018

10/10 Excellent

Jan, Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good central location. Convenient stop for Alps
Our room had been upgraded to a ‘superior’ room. Very comfortable. Hotel was pleasant and had good restaurants nearby.
Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean an net room, location is excellent. I rconmnend this hotel to someone that travels with kids
Stayed 1 night in Mar 2018