Vizela Hotels

"Everything was good as we expected. Free parking. Free coffee."

"Nice stay in a lovely hotel with parking, but do not pay for the breakfast. The breakfast was supposed to be a buffet, but due to low occupancy it was changed to a la carte. We were given a paper to fill out and return to the front desk with our breakfast choices. The breakfast was terrible! The toast were hard and cold, the bacon was not even warm and the "sausage" were mini weiners out of a can. Save the money and go to a local coffee shop for breakfast if you have the choice."

"Nice place clean room"

"I had made the booking for two rooms for a business trip, unfortunately plans changed due to a family bereavement, the app would not allow me to change the booking dates, I contacted the Hotels.Com contact centre and explained the situation, they attempted to call the property as the revised dates I required were available. The hotel front desk did not answer and the contact centre advised they will ensure the date will be changed for both rooms, I received an email confirming the change was made after they made contact with the hotel front desk two days later. I then kept receiving emails asking how my check in was on the original dates which I asked to be changed, worried I called the contact centre again, they reconfirmed the dates were amended for both rooms. Upon arriving to the property, the hotel advised they only made a change to one of the booking dates and classified the second booking as a "No Show" for the original dates. I had to waste another hour explaining the situation, providing email confirmations and evidence. This was not acceptable as it took one hour to attempt checking in with both rooms which were already prepaid. I was advised by the duty manager to take the matter up with Hotels.Com - very poor experience..."

"What a fantastic place! Location is great. Room was very comfortable. All staff was pleasant and helpful. Breakfast provided lots of variety. "

"The staff was friendly and very helpful!"

"Helpful staff clean room and decent breakfast. Met our needs for our two nights stay."

"This hotel is incredible! The location was ideal and the staff were all incredibly helpful going above and beyond. Typically during a stay you will find one good person, if you are lucky, but here each person made our stay better in a unique way. The hot free breakfast was also phenomenal! We can’t say enough about this hotel and staff!"

"The perfect wine country stay- beautiful grounds, super clean, super friendly and accommodating staff- very intimate and yet you find yourself in an incredible atmosphere. "