Skip to main content

Hilton Grand Vacations Club Kohala Suites Waikoloa

3.5 star property
Travelers discover tropical adventures on Hawaii's Big Island, where days are filled with waterslide fun and poolside relaxation under starry skies.

Choose dates to view prices

The sun-kissed Waikoloa welcomes visitors to Hilton Grand Vacations Club Kohala Suites. Guests can tee off at the golf course, enjoy the pool's waterslide, or take a peaceful garden walk, experiencing the perfect blend of tropical relaxation and adventure.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Air-conditioning
  • Gym
  • Parking available
  • Business services
  • Bar
The current price is €461
includes taxes & fees
10 Feb - 11 Feb

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Suite, 2 Bedrooms

2 bedrooms, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Golf View

2 bedrooms, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Golf View

9.0 out of 10
Wonderful
(15 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds
  • Golf view

View all photos for Deluxe Suite, 2 Bedrooms, Golf View

55-inch LCD TV with cable channels, video game console

Deluxe Suite, 2 Bedrooms, Golf View

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds
  • Golf view

View all photos for Deluxe Suite, 2 Bedrooms, Accessible, Golf View (Hearing)

55-inch LCD TV with cable channels, video game console

Deluxe Suite, 2 Bedrooms, Accessible, Golf View (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds
  • Golf view

View all photos for Deluxe Suite, 2 Bedrooms, Accessible, Golf View (Roll-in Shower)

55-inch LCD TV with cable channels, video game console

Deluxe Suite, 2 Bedrooms, Accessible, Golf View (Roll-in Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds
  • Golf view

View all photos for Suite, 2 Bedrooms, Accessible, Golf View (Hearing)

2 bedrooms, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Accessible, Golf View (Hearing)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds
  • Golf view

View all photos for Suite, 2 Bedrooms, Accessible, Golf View (Roll-in Shower)

2 bedrooms, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Accessible, Golf View (Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds
  • Golf view

View all photos for Suite, 2 Bedrooms, Accessible (Hearing)

2 bedrooms, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Accessible (Hearing)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Accessible (Roll-in Shower)

2 bedrooms, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Accessible (Roll-in Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Accessible, Bathtub

2 bedrooms, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Accessible, Bathtub

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds

View all photos for Suite, 2 Bedrooms, Accessible, Golf View (Bathtub)

2 bedrooms, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Accessible, Golf View (Bathtub)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Double Sofa Bed and 2 Double Beds
  • Golf view
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the area

Located in Waikoloa, Hilton Grand Vacations Club Kohala Suites Waikoloa is next to a golf course and near the beach. Waikoloa Beach Golf Course and Waikoloa Kings' Course are worth visiting if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Hāpuna Beach State Recreation Area and Waipio Valley Lookout. Kings Shops and Mauna Kea are two other places to visit that come recommended. Discover the area's water adventures with kayaking and scuba diving nearby, or enjoy the great outdoors with ecotours and hiking/biking trails. Visit our Waikoloa travel guide
View more Resorts in Waikoloa
Map
69-550 Waikoloa Beach Dr, Waikoloa, HI, 96738

What's nearby

  • Aerial view of the luxury resort Hilton Waikoloa Village on the west coast of Big Island, Hawaii, USA.
    Waikoloa Beach Golf Course
    1 min walk - 0.1 km
  • King Plaza framed by palm branches
    Kings Shops
    10 min walk - 0.9 km
  • Silhouette of palm trees on a beach, Waikoloa Beach, Hawaii, USA
    Anaehoomalu Beach
    19 min walk - 1.6 km
  • Waikoloa Kings' Course
    12 min walk - 1.0 km
  • Dolphin Quest
    19 min walk - 1.6 km

Getting around

  • Kailua-Kona, HI (KOA-Kona Intl.)
    25 min drive

Restaurants

  • Island Deli
    16 min walk
  • Starbucks
    17 min walk
  • Lagoon Grill
    4 min drive
  • Aloha Wine Bar
    16 min walk
  • A-Bay's Island Grill
    17 min walk

About this property

Hilton Grand Vacations Club Kohala Suites Waikoloa

Family-friendly resort near Waikoloa Beach Golf Course
Located close to Waikoloa Kings' Course and Kings Shops, Hilton Grand Vacations Club Kohala Suites Waikoloa provides an adjacent golf course, a poolside bar and a terrace. Mini golf, a garden and dry cleaning/laundry services are available to all guests.
You'll also find perks such as:
  • An outdoor pool along with a waterslide, cabanas and sunloungers
  • 2 outdoor tennis courts, self-parking (surcharge) and a local area shuttle
  • A porter/bellboy, multilingual staff and laundry services
  • Luggage storage, barbecues and a computer station
Room features
All 120 rooms feature comforts, such as premium bedding and air conditioning, in addition to thoughtful touches, such as separate sitting areas and separate dining areas.
Other amenities include:
  • Heating and ceiling fans
  • Pillowtop mattresses, down duvets and free cots/infant beds
  • 2 bathrooms with designer toiletries and deep-soaking baths
  • 55-inch LCD TVs with premium channels
  • Separate sitting areas, separate dining areas and kitchens

Similar properties

2 outdoor pools, pool umbrellas, pool loungers
Hilton Grand Vacations Club Kings’ Land Waikoloa
  • Pool
  • Hot tub
  • Kids’ pool
  • Water slide
9.2 out of 10, Wonderful, 1,061 reviews
The price is €311
includes taxes & fees
10 Feb - 11 Feb
Hilton Grand Vacations Club Kings’ Land Waikoloa
Compare similar properties

Property amenities

Internet

  • Available in all rooms: High-speed internet
  • Available in some public areas: High-speed internet

Parking and transport

  • Area shuttle
  • Parking on site (USD 35 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A poolside bar

Things to do

  • 2 outdoor tennis courts
  • 36-hole adjacent golf course
  • Gym
  • Mini golf
  • Outdoor pool
  • Waterslide

Family friendly

  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Living room
  • Mini golf
  • Outdoor pool
  • Separate in-room dining area
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • 2 private bathrooms
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Video game console

Food and drink

  • Blender
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Rice cooker
  • Separate dining area
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Heating (climate-controlled)
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 250 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Self-parking fee: USD 35 per night
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - 81-254-5445
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Grand Vacations Club Resort
Hilton Grand Vacations Club Waikoloa Beach
Hilton Grand Vacations Club Waikoloa Beach Resort
Waikoloa Beach Hilton Grand Vacations Club
Hilton Grand Vacations Club At Waikoloa Beach Hotel Waikoloa
Kohala Suites Hilton Grand Vacations Hotel Waikoloa
Kohala Suites Hilton Grand Vacations Hotel
Kohala Suites Hilton Grand Vacations Waikoloa
Kohala Suites Hilton Grand Vacations
Kohala Suites Hilton Grand Vacations Resort Waikoloa
Kohala Suites Hilton Grand Vacations Resort
Hilton Grand Vacations Club at Waikoloa Beach Resort
Kohala Suites Hilton Vacation

Frequently asked questions

Does Hilton Grand Vacations Club Kohala Suites Waikoloa have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hilton Grand Vacations Club Kohala Suites Waikoloa?

As of 27 Jan 2026, prices found for a 1-night stay for 2 adults at Hilton Grand Vacations Club Kohala Suites Waikoloa on 10 Feb 2026 start from €461.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hilton Grand Vacations Club Kohala Suites Waikoloa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hilton Grand Vacations Club Kohala Suites Waikoloa?

Self-parking is available for USD 35 per night.

What time is check-in at Hilton Grand Vacations Club Kohala Suites Waikoloa?

Check-in start time: 4:00 PM; check-in end time: anytime.

What time is check-out at Hilton Grand Vacations Club Kohala Suites Waikoloa?

Checkout is at 10 AM. Late checkout is available for a fee (subject to availability).

Where is Hilton Grand Vacations Club Kohala Suites Waikoloa located?

This family-friendly Waikoloa resort is located near the beach, within a 10-minute walk of Waikoloa Beach Golf Course and Waikoloa Kings' Course. Kings Shops and Hāpuna Beach State Recreation Area are also within 9 mi (15 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Hilton Grand Vacations Club Kohala Suites Waikoloa Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 222 out of 315 reviews
Rating 8 - Good. 58 out of 315 reviews
Rating 6 - Okay. 21 out of 315 reviews
Rating 4 - Poor. 8 out of 315 reviews
Rating 2 - Terrible. 6 out of 315 reviews

Reviews

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
Staff check-in great. Toilet ran constantly and found dirty diaper in guest room. Good location and close to pool for price.
Stayed 4 nights in Jan 2026

8/10 Good

Diana Marie

Liked: Cleanliness
The area was beautiful, nice place to relax with the family. Clean room, good staff & good variety of activities. However the appliance like light fixtures, tv need work & need more quality checks as during the stay there was trouble with the lights, tv & ac system.
Stayed 2 nights in Dec 2025

10/10 Excellent

TERRAE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and extremely comfortable
Stayed 7 nights in Oct 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property! There is always so much to do and the grounds are beautiful. The staff are always friendly and accommodating. There is enough space everywhere so it doesn’t feel crowded.
Sunset at Budda’s point
Lagoon
Stayed 6 nights in Oct 2025

10/10 Excellent

Rajat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our weeklong stay at Kohala. Beautifully appointed room overlooking a manicured golf course. Location is great for the many tours around the island. And the convenience of having the shopping centers in the same campus offers many dining and shopping options. We look forward to being back.
Stayed 1 night in Aug 2025

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort

Big Island paradise

We spent a wonderful week at HVC Waikola The apartment was well appointed. Loved the use of the hotel and the shopping areas. We would definitely come back.
Stayed 6 nights in Mar 2025

10/10 Excellent

KRISTINE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family get away

This is a fantastic hotel in a golf course. The ocean is a short drive away. The apartment was nice.
Stayed 7 nights in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay in great location

Great location, has all the amenities of the Hilton Waikoloa Resort but feels like an escape from the crowds at the hotel. Spacious rooms, great views all around and convenient location to shopping and dining.
Stayed 6 nights in May 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Go there

Our room was excellent. It was very clean. Service was excellent
Stayed 6 nights in Feb 2025

10/10 Excellent

Moriah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartments spacious and beautiful. Staff super friendly. Excellent service.
Stayed 7 nights in Nov 2024

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. The staff were friendly and efficient.
Stayed 6 nights in Aug 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice quiet resort. Room, facilities, and especially the pool we're beautiful. They'll try and lure you into a timeshare, but we avoided that. The area around it was very nice and you have full use of all the nearby hilton properties and amenities. The dining nearby was overpriced and underwhelming. The shopping nearby was also incredibly overpriced, drive 15-20min out of the area and your basics are half the price, or better. I would definitely stay again!
Stayed 6 nights in Mar 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. easy back and forth to the po where the kids had a ball.
Stayed 5 nights in Apr 2024

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property. It is part of the Hilton vacation club properties on the island and located between the Bay Club and Kings Land.
Stayed 7 nights in Sep 2023

10/10 Excellent

Xiaobai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy and perfect for family trip. The property is part of the whole Hilton Grand Vacation village. All amenity from other Hilton properties are open to use.
Stayed 3 nights in Sep 2024

10/10 Excellent

SREERAJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a 2 BR suite with kitchen. Very clean and comfortable unit, Spacious bedroom and spa style bath. Daily housekeeping was provided. We thoroughly enjoyed the stay and will definitely return next time.
Stayed 3 nights in Jul 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Kohala Suites. There was plenty of room for our party of four plus two grandbabies, and the layout of the unit is beautiful, clean, and very comfortable. The staff was very friendly and helpful. We're looking forward to our next trip back to the Big Island and Kohala Suites.
Stayed 2 nights in May 2024

8/10 Good

Deitra

Liked: Cleanliness, staff & service, property conditions & facilities
Good for families. Relaxing and just a nice getaway from the hustle and not crowded. Family time.
Stayed 4 nights in Nov 2023

10/10 Excellent

Scott Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is excellent! Only complaint was the hot tub was broke down but those things happen! Thanks again
Stayed 6 nights in Feb 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic. They were all super friendly and very fast with any requests. The rooms are spacious and clean. There are a lot of amenities available and they have a shuttle to all parts of the other properties.
Stayed 6 nights in Aug 2023

10/10 Excellent

Andriy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious suite, anything needed will be delivered in minutes
Stayed 8 nights in Oct 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying here. Ample space for family of 5, clean, and prompt response via text to housekeeping needs. The reason we did not rate our stay as 5 star is die to our pool experience. They ran out of pool towels and asked us to return later and even then they inly had 3 pool towels. I wish they had pool towel service like Kings Land. It is inconvenient and made our experience less enjoyable.
Stayed 2 nights in Jan 2025

6/10 Okay

Ryan

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff. We were in building 16. Building needs a lot of work. The elevator wasn’t working properly and I got stuck in it twice with my daughters. My husband had to force it open for us. Staff and the front desk were aware of this problem but didn’t bother warning us prior. The front desk told me that they had same issues with the elevator in building 15 but building 16 had started doing that as well. Outlets in the kitchen didn’t work. At first I thought it was the coffee maker so I had housekeeping bring another but it was the outlets. The master bedroom was nice.
Stayed 2 nights in Jan 2024

8/10 Good

Midori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was cosy and quiet. The rooms were clean and kitchen was well facilitated. The shuttle bus was convenient from Hilton for shopping
Stayed 4 nights in Sep 2024

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived and checked in, my room was not ready, so we decided to go for dinner and return later. When we came back, we noticed trash bags stored in front of our door, with trash scattered on the floor. Our room was located in front of the facility room, which seemed to contribute to the mess. A few items, like tissue paper, were missing but were replaced the following day. Unfortunately, the concierge didn't reach out until two days before my departure, which left me unaware of all the discounts and benefits available during my stay. On a positive note, the housekeeping staff did a fantastic job throughout my visit, and the resort was well-maintained. The nearby shopping centers for groceries and dining were very convenient, and the resort's location on the northwest side of the Big Island made for a less crowded and peaceful experience. I will consider returning in the future
Stayed 8 nights in Aug 2024