Los Angeles Hotel Guide - Walt Disney Studios hotels in Los Angeles, United States of America.

"I am writing to formally express my serious dissatisfaction regarding my recent stay at your hotel. The condition of the room was extremely unacceptable. There were mosquitoes everywhere in the room, and I was constantly bitten while trying to sleep. The situation in the bathroom was even worse, with a large number of mosquitoes flying around. Because of this, it was almost impossible for us to take a shower, brush our teeth, or wash our faces comfortably. The level of hygiene and cleanliness was far below what any guest should reasonably expect from a hotel. In addition, we were unexpectedly charged extra fees for parking, we weren’t parking our car, at the time of booking or check-in. This was very frustrating and felt unfair. Furthermore, the staff member who assisted us during check-in had a very rude and unfriendly attitude. Instead of providing proper customer service, the behavior made us feel unwelcome and uncomfortable. Overall, the environment, service, and unexpected charges made this one of the worst hotel experiences we have had. Due to these unacceptable conditions, I am requesting a full refund for this stay. I hope your management team will take this complaint seriously and respond promptly with a fair resolution."

"Clean and great location Shuttle to Burbank airport was a breeze"

"Clean and well maintained. Wonderful!"

"Free parking and staff members were really friendly. Bottom sheets could be cleaner but everything else was pretty good. Deff more motel vibes than hotel. Delicious pastries for breakfast were from a local bakery."

"Great hotel very clean & Great customer service"

"There is no pool, even though it says there is. The pool is at a different hotel down the street haha. The hotel was decent and clean and in a good location. Our toilet overflowed immediately after arrival, and I had to shut it off because it was overflowing. The staff at the desk simply offered "more towels." I had to explain that we needed a functioning toilet and she eventually agreed to come take a look. Not a great welcoming experience. Also there isn't really a shuttle option to Universal unless you book "3-4 weeks" in advance according to this same employee. We had a different expectation based on the emails and thought we simply had to submit our information."

"Beautiful hotel, although I felt there was many hidden fees. Also, fees in food were extremely expensive. For an example for small order of fries is $15. More likely I would not be staying there again. "

"Room was clean, staff was welcoming"

"Clean room "