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"Rooms need updating. Furniture is worn, curtains are very dusty. Our room had very visible signs of a leak in the ceiling. Waits for elevators are long and be prepared to stop at every floor going up and down. Despite the variety, breakfast is lacking in flavor. Coffee is instant, no creamer options. Ended up skipping altogether after the first morning and spent additional money elsewhere. The view of Tower Bridge is great and proximity to Tower Hill tube is a plus. This hotel is just “ok”. Gets you by a few nights, but not the place to stay for 8 nights like we did. Not recommendable and would skip it."

"No cold water in shower or taps so water was scolding so that was v.disappointing but I like the hotel. Great location. Clean, comfortable and great value for money"

"No privacy for the shower when sharing a room with a friend or family member. Overall staff was okay"

"Great overnight stay, ideal location for walking to Covent Garden area, and Heathrow transport. Twin room was very comfortable, although the shower/bath layout was a bit awkward due to the ceiling on 6th floor. Will definitely be back! "

"The room was very clean and the staff were friendly and nice at check in. Something to be aware of - the noise from the street was quite loud during the night. However I travel with earplugs and was expecting that in a hotel so central in London, so it didn’t cause me any major issues. The heater also wasn’t very warm but the room wasn’t super cold without it. The location is great, a very short walk to King’s Cross, and about a half hours walk into Soho/the west end if you’re in town for theatre!"

"Great location! Staff were extremely friendly and accommodating to everything. The bedroom was very clean and spacious - the bed was super comfortable and the pillow and duvet were perfect! The only improvement would be either a heated towel rail in the bathroom or heated floor as it was a little cold however the robe and slippers provided rectified this!!"

"Centrally located and a safe, clean, and comfortable space to come back to after busy days exploring London. The lobby is quite busy with folks working and enjoying the space, but never found it hard to grab a seat and a coffee before heading out for the day. Would stay here again. "

"My favorite hotel in London. I always stay here when I’m in London. Love the area and proximity to everything one wishes to visit. I highly recommend it."

"Was was dated but clean. No tea or coffee or kettle in the room. The vending machine sticks so don’t use for water or you may pay 2/3 times before getting one. Tried to book a late check out on line but no response so paid at the desk. Then was asked to pay again by an email link. Best thing was some of the staff. The breakfast in the à la carte was excellent. In the buffet the toaster was on fine, took 3 visits to the coffee station and the orange juice was disgustingly sweet. "