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Reviews of Hampton Inn & Suites Alexandria Old Town Area South

2.5 out of 5
Hampton Inn & Suites Alexandria Old Town Area South
5821 Richmond Hwy, Alexandria, VA

Reviews

8.6

Excellent

Rating 10 - Excellent. 764 out of 1375 reviews" "
Rating 8 - Good. 359 out of 1375 reviews" "
Rating 6 - Okay. 135 out of 1375 reviews" "
Rating 4 - Poor. 61 out of 1375 reviews" "
Rating 2 - Terrible. 56 out of 1375 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Only thing is there are too many dogs.
Stayed 1 night in Apr 2024

6/10 Okay

Donnetta

Liked: Staff & service
Unfortunately once we going to bed and pull back the covers there was a tooth pick floss thing on the floor under the comforter on the floor. So house keeping could have paid more attention to the details. Not enough toilet paper. And no breakfast options for anyone who doesn’t eat pork. I understand to be able to offer a free breakfast can be expensive but there is not enough options. Otherwise I thought everything was pretty good . Would I say again yes. Just my thoughts
Stayed 1 night in Apr 2024
Response from Cedric Daily on 1 May 2024
Thank you for your honest review about your recent stay at the Hampton Inn and Suites Old Town South. We wish to be your hotel of choice on your next visit to Alexandria, VA.

4/10 Poor

Carrie

Travelled with family
Disliked: Cleanliness, staff & service
The front desk wasn't very friendly. The bedsheets an bedspread wasn't clean. Had hair and black dots on the bed/
Stayed 1 night in Apr 2024
Response from Cedric Daily on 2 May 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South. We sincerely apologize about the customer service and room cleanliness issues that you experienced. This is definitely not the norm and we will address internally. We wish for another chance to be your hotel of choice on your next visit.

10/10 Excellent

Jamar

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024
Response from Cedric Daily on 1 May 2024
Thank you for your awesome review about your recent stay at the Hampton Inn and Suites Old Town South. We wish to be your hotel of choice on your next visit to Alexandria, VA.

8/10 Good

Melinda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and convenient to where I needed to be in Alexandria. The staff were all very wonderful and helpful. My room was large (2 queen beds). There was a closet with a door, which made it easy to keep my clothes from cluttering up the room. There was also hooks on the wall in the room, which I liked-I could put my clothes for the next day out, and hang my jacket. I also liked the fact that there were lots of microwave meals for sale in the hotel lobby, that you could heat up there, or in the microwave in your room. And they were not horribly overpriced. It it was available, I would have given the hotel 4.5 stars instead of just 4, but that was not available. The reason I didn’t give 5 stars, is because there were a few little things like the outlet in the bathroom-it was so loose, I had to hold the plug of the hairdryer in with one hand and dry with the other. And the noise level from the room above me was very annoying. There was a huge group of middle school students on my floor, and I barely heard a peep, but somehow the noise insulation between floors was lacking. Not a huge deal, but I had really early meetings, and needed sleep. But overall, I was really impressed with the how clean and nice everything was, and how nice the staff was. I would stay here again.
Stayed 2 nights in Apr 2024
Response from Cedric Daily on 2 May 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South. We will sure be able to address the room maintenance to better serve our guests. We wish to be your hotel of choice on your next visit to Alexandria, VA.

8/10 Good

Anup

Liked: Property conditions & facilities
Good option
Stayed 1 night in Apr 2024
Response from Cedric Daily on 1 May 2024
Thank you for your awesome review about your recent stay at the Hampton Inn and Suites Old Town South. We wish to be your hotel of choice on your next visit to Alexandria, VA.

10/10 Excellent

Renaud, Pompano Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Cedric Daily on 29 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites old Town South. We wish to be your hotel of choice on your next visit to Alexandria, VA.

10/10 Excellent

Senanur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel’s location is great for anyone visiting DC. The staff were very kind. The facilities were good and clean. Also, the hot breakfast was great.
Stayed 1 night in Apr 2024
Response from Cedric Daily on 29 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites old Town South. We wish to be your hotel of choice on your next visit to Alexandria, VA.

10/10 Excellent

Nelva, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Keep up the great work
Stayed 1 night in Apr 2024
Response from Cedric Daily on 29 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton inn and Suites Old Town South. We wish to welcome you back on your next vacation to Alexandria, VA.

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service
My PILLOWS HAD MOLD ALL OVER THEM AND MY MOTHER IN LAW HAD SOMEONE ELES HAIR IN HER BED
Stayed 2 nights in Apr 2024
Response from Cedric Daily on 28 Apr 2024
Thank you for your honest feedback about your recent stay. We sincerely apologize for the room cleanliness issue that occurred during your stay as this not the norm and will be addressed internally to serve our guests better. We wish for a second chance in the future to be your hotel of choice and WOW your guest experience.

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!
Stayed 1 night in Apr 2024
Response from Cedric Daily on 23 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South. We wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy free parking, 24 hour coffee, free breakfast
Stayed 1 night in Apr 2024
Response from Cedric Daily on 23 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South. We wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cedric Daily on 23 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South. We wish to welcome you back on your next visit to Alexandria, VA.

4/10 Poor

Nargis

Business traveller
Check in was really painful.. really long line, 1 person working the counter. Took me about an hour to check in. Once I got to the room - I found couple of used towels in the bathroom 😖 hopefully it was just a hectic day but gotta do better.
Stayed 1 night in Apr 2024
Response from Cedric Daily on 20 Apr 2024
Thank you for your honest feeback about your recent stay. It seems that we have fell short of your expectations and have addressed internally to better serve our guests. We wish for another opportunity to serve you on your next visit to Alexandria, Va.

6/10 Okay

john p

Travelled with partner
Liked: Cleanliness, staff & service, amenities
property difficult to access from highway and side streets.
Stayed 2 nights in Apr 2024
Response from Cedric Daily on 16 Apr 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South. We wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was polite, welcoming, professional and helpful.
Stayed 1 night in Apr 2024
Response from Cedric Daily on 16 Apr 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South. We are glad to hear that you enjoyed your stay and wish to welcome you back on your next visit to Alexandria, VA.

6/10 Okay

Fernando R

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Check out morning shower water was very cold. We did not complain because it was close to the check out time of 12 pm. We left without getting showers. First time this has ever happened at a Hampton Inn which is our favorite hotel.
Stayed 1 night in Apr 2024
Response from Cedric Daily on 16 Apr 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South. We sincerely apologize for any inconvenience that the shower caused during your stay and since have been corrected. We wish for another opportunity in the future to WOW your guest experience on your next visit to Alexandria, VA.

10/10 Excellent

Maulana

Stayed 1 night in Apr 2024
Response from Cedric Daily on 2 May 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South. We wish to be your hotel of choice on your next visit to Alexandria, VA.

8/10 Good

Lauren

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and clean.
Stayed 1 night in Apr 2024
Response from Cedric Daily on 12 Apr 2024
Thank you for your positive feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We wish to be your hotel of choice on your next visit to Alexandria, VA.

8/10 Good

Phil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable rooms, good breakfast but no other food service except snacks. Expensive Uber rides to restaurants.
Stayed 1 night in Apr 2024
Response from Cedric Daily on 12 Apr 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We wish to be your hotel of choice on your next visit to Alexandria, VA.

2/10 Terrible

Doniece

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not even stay at this hotel due to my not being able to check in until after a certain time. I arrived in DC at about 5 am and was told I could come in anytime. What is the point of a hotel if you can't check in when you arrive? I believe that humans should be allowed to check in whenever and 24 hours start then and there. I hated that I had to suffer financially and did not even get to experience the hotel.
Stayed 1 night in Apr 2024
Response from Cedric Daily on 9 Apr 2024
Thank you for your review.

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept hotel with friendly staff. The hotel is very clean. Would stay again
Stayed 1 night in Apr 2024
Response from Cedric Daily on 9 Apr 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We are excited to hear that our staff were able to make a positive impact on your recent stay. We wish to be your hotel of choice on your next visit to Alexandria, VA.

10/10 Excellent

Cornelius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice!
Stayed 1 night in Apr 2024
Response from Cedric Daily on 9 Apr 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We are excited to hear that our staff were able to make a positive impact on your recent stay. We wish to be your hotel of choice on your next visit to Alexandria, VA.

10/10 Excellent

Haidee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Cedric Daily on 9 Apr 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We are excited to hear that our staff were able to make a positive impact on your recent stay. We wish to be your hotel of choice on your next visit to Alexandria, VA.

10/10 Excellent

Sherrika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Cedric Daily on 9 Apr 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We are excited to hear that our staff were able to make a positive impact on your recent stay. We wish to be your hotel of choice on your next visit to Alexandria, VA.

8/10 Good

Olly

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice Room and Breakfast
Stayed 1 night in Apr 2024
Response from Cedric Daily on 6 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South. We wish to welcome you back on your next travel to Alexandria, VA.

2/10 Terrible

Neesa

Stayed 1 night in Apr 2024
Response from Cedric Daily on 25 Apr 2024
We are sorry to hear that we fell short of your expectations from your last stay with us. This is very disheartening and would love to hear your feedback, feel free to reach out to hotel directly as we will be more than happy to address your last stay.

6/10 Okay

Shawnita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice but stayed on second floor and it was noisy from people upstairs. They have down pillows which I do not like and u can hear a pounding noise from the elevator that kept me awake!!
Stayed 1 night in Mar 2024
Response from Cedric Daily on 3 Apr 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

Sinead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick road trip to DC landed us here…. convenient location; this place was 25 mins from the downtown DC area which we originally wanted to stay however most hotel charges $50-60 per night for parking. Free parking at the Hampton!!!!
Stayed 3 nights in Mar 2024
Response from Cedric Daily on 3 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We love to hear that you enjoyed your stay and wish to welcome you back on your next visit to Alexandria, VA.

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were going to the casino. This hotel was clean, quiet, updated, & had free parking (which in the harbor, parking is never free @ the hotels-even if you’re staying in the hotel). Free Breakfast was a huge variety and felt very sanitary for buffet style. The casino is literally just on the other side of the river and the price difference is uncanny. We ate in Old town Alexandria which is an easy 5 minute drive across the street from the hotel. We drove to the National Mall which was maybe 20 minutes. Most of the staff were amazing. We’ll stay here from now on.
Stayed 1 night in Feb 2024
Response from Cedric Daily on 3 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We love to hear that you enjoyed your stay and wish to welcome you back on your next visit to Alexandria, VA.

6/10 Okay

Mindi

Travelled with family and small children
Disliked: Staff & service
The beds were not made and the floors were not vacuumed. The toilet also overflowed
Stayed 3 nights in Mar 2024
Response from Cedric Daily on 31 Mar 2024
Thank you for your honest feedback about your recent stay. We sincerely apologize to hear about the room cleanliness issues that occurred during your stay and can assure you that we have addressed the issue internally to better serve our guests. We wish for a second chance to WOW your guest experience on your next stay in Alexandria, VA.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 3 nights in Mar 2024
Response from Cedric Daily on 30 Mar 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will stay there again.👍
Stayed 1 night in Mar 2024
Response from Cedric Daily on 30 Mar 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South Alexandria. We wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

Emayette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Cedric Daily on 29 Mar 2024
Thank you for your honest feedback about your recent stay at Hampton Inn and Suites. We love to hear that you enjoyed your self and the amenities we had to offer. We wish to welcome you back on your next visit to Alexandria, VA.

8/10 Good

Yaupon

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Cedric Daily on 29 Mar 2024
Thank you for your honest feedback about your recent stay at Hampton Inn and Suites. We love to hear that you enjoyed your self and the amenities we had to offer. We wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

Amanda

Stayed 2 nights in Mar 2024
Response from Cedric Daily on 16 Apr 2024
Thank you for your honest feedback about your recent stay at the Hampton Inn and Suites Old Town South. We are glad to hear that you enjoyed your stay and wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

Derick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and clean rooms
Stayed 1 night in Mar 2024
Response from Cedric Daily on 29 Mar 2024
Thank you for your honest feedback about your recent stay at Hampton Inn and Suites. We love to hear that you enjoyed your self and the amenities we had to offer. We wish to welcome you back on your next visit to Alexandria, VA.

8/10 Good

Jim

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Cedric Daily on 29 Mar 2024
Thank you for your honest feedback about your recent stay at Hampton Inn and Suites. We love to hear that you enjoyed your self and the amenities we had to offer. We wish to welcome you back on your next visit to Alexandria, VA.

8/10 Good

Kerri

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Nice hotel. Elevator was creaky ….
Stayed 1 night in Mar 2024
Response from Cedric Daily on 29 Mar 2024
Thank you for your honest feedback about your recent stay at Hampton Inn and Suites. We love to hear that you enjoyed your self and the amenities we had to offer. We wish to welcome you back on your next visit to Alexandria, VA.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I did nit like - there were people complaining of not getting their complementary breakfast at 10:01am. The notice in the elevator notes that breakfast is until 11am, but if you come at 10:01 it is already closed. However, at check in, front desk tells you the time when breakfast is open. But, if you get another notice that is contrary, it gets confusing.
Stayed 2 nights in Mar 2024
Response from Cedric Daily on 29 Mar 2024
Thank you for your honest feedback about your recent stay at Hampton Inn and Suites. We are sorry to hear about the miscommunication about breakfast. We have address this issue internally to better serve our guests. We wish to welcome you back on your next visit to Alexandria, VA.

8/10 Good

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location close to all Nice hotel and staff Good value for the money
Stayed 4 nights in Mar 2024
Response from Cedric Daily on 29 Mar 2024
Thank you for your honest feedback about your recent stay at Hampton Inn and Suites. We love to hear that you enjoyed your self and the amenities we had to offer. We wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

Keith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking. Convenience location.
Stayed 1 night in Mar 2024
Response from Cedric Daily on 29 Mar 2024
Thank you for your honest feedback about your recent stay at Hampton Inn and Suites. We love to hear that you enjoyed your self and the amenities we had to offer. We wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

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Stayed 1 night in Mar 2024
Response from Cedric Daily on 14 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South. We wish to be your hotel of choice on your next visit to Alexandria, VA.

6/10 Okay

Kashif, Fairfax

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Terrible customer service. I was there for just a few hours to rest for an early morning flight and asked for a quiet room. Was given a lower floor room facing a very busy highway. Despite hotel being almost empty. Didn’t want to go back to the front desk because the persons there were so rude. I am a diamond Hilton member. Don’t expect this type of service from a Hilton property.
Stayed 1 night in Mar 2024
Response from Cedric Daily on 29 Mar 2024
Thank you for your honest feedback about your recent stay at Hampton Inn and Suites. We would love to have the opportunity for a second chance to present a better guest experience on your next visit to Alexandria, VA.

4/10 Poor

Kaush

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cedric Daily on 25 Mar 2024
Thank you for your honest feedback about your recent stay at Hampton Inn and Suites Old Town South. We are sorry to hear that you were not able to enjoy your stay. We hope for a second chance in the near future to WOW your guest experience.

10/10 Excellent

bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cedric Daily on 24 Mar 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South. We wish to be your hotel of choice on your next visit to Alexandria, VA. Sincerely,Cedric Daily

10/10 Excellent

Tyrone

Stayed 1 night in Mar 2024
Response from Cedric Daily on 10 Apr 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South. We wish to be your hotel of choice on your next visit to Alexandria, VA.

8/10 Good

Jeanine

Liked: Cleanliness, staff & service
Nice!
Stayed 1 night in Mar 2024
Response from Cedric Daily on 24 Mar 2024
Thank you for your awesome feedback about your recent stay at the Hampton Inn and Suites Old Town South. We wish to be your hotel of choice on your next visit to Alexandria, VA. Sincerely,Cedric Daily

10/10 Excellent

abid

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite and kind as well
Stayed 1 night in Mar 2024
Response from Cedric Daily on 19 Mar 2024
Thank you for your great feedback about your recent stay at Hampton Inn and Suites Old Town South. We wish to welcome you back on your next visit to Alexandria, VA.

10/10 Excellent

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Excellent place to stay. Clean and friendly. Late checkouts for late arrivals. Who have been on the road all day. Very much like that. Next morning I’m refreshed and ready to drive again.
Stayed 1 night in Mar 2024
Response from Cedric Daily on 17 Mar 2024
Thank you for your wonderful feedback about your recent stay at Hampton Inn and Suites Old Town South Alexandria. we love to hear how impactful our staff were during your stay and wish to welcome you back on your next visit to Alexandria, VA.